Avis Supreme Villa with Panoramic View of St Tropez Bay & Beachfront

Merci pour votre merveilleuse critique, Éric. Nous prenons tous les commentaires au sérieux et nous avons maintenant eu des conversations avec notre agence et les femmes de ménage. Ils ont assuré que tous les draps, serviettes et couvertures sont lavés à 60 degrés Celsius. Il y avait quelques exemples de taches de maquillage. Nous avons maintenant acheté plusieurs nouveaux ensembles pour offrir une expérience fraîche et propre à nos locataires. Merci

Thank you Robert! You were wonderful guests! We warmly welcome you back. Marie

We are so delighted to welcome you back Michelle! You are one of many returning guests and we look forward to being in touch soon! Kind regards, Marie

We are sincerely sorry for what happened to you during your stay and we understand how traumatic it was for you to lose these items. However, contrary to what you may indicate, we are in no way responsible for the theft you suffered. We are abroad and we are not watching you. As for the agency that took care of your arrival and called the gendarmerie, I can assure you that it is not responsible for what happened to you either. The agency has been looking after our house for 10 years, and there has never been a break-in for a renter. There are iron grilles in front of each French window making it almost impossible to enter the house without a key. You can feel very safe that no one will enter the house when the iron grilles are closed. It is recommended to close the iron grilles at night and when leaving the villa. You did not bother to do that. You blaming us for the theft when instead you should be blaming yourself for being careless.

This is the worst renters we have experienced in 10 years for a number of reasons. They never paid half of the rent, we gave them the benefit of the doubt that they would pay the rent. Instead we had to use the deposit to cover for the unpaid rent. Our impression is that it was never their intention to pay the rent. Complaints started immediately upon arrival, prompting quick response from us. We sent out our local agency to be of service, as well as our cleaners and the handyman to accommodate one request after another, even on a Sunday. Within an hour of each email, I was in contact with our agency to serve the renters. We took prompt action as soon as we were informed of each issue. The villa and the studio were in good condition, ventilated, and regularly maintained, as confirmed by our team. In the spirit of client service we offered an extra apartment since they did not want their children to sleep in the guesthouse. However, they had already booked a hotel. Our impression is that this hotel booking was made in advance (so some of the youngsters could have a free space) and they wanted us to pay for it. The renters did not check out in time. Agency personnel and cleaning staff had to wait for them. Our staff found the house and especially the kitchen to be very dirty and all the kitchen equipment, utensils etc had to be cleaned and washed. The staff realized that the renters had tempered with the washing machine, the automatic outdoor light, the hot water tanks, the air conditioner in the guest house and with the electric ventilator in the guest house. Non of these were functioning as normal and we had to hire an electrician to get all these things fixed. We would absolutely not rent to these individuals again.

Thank you for reviewing our property Peter and for emphasizing that we provided prompt service. We continuously strive to improve. We are glad that you had a wonderful vacation and we welcome you back to Villa Paradou! Kind regards, Marie

Thank you Jens! You were such wonderful renters. We had excellent communication, you were keen to keep the house clean and you treated our property like your own. We warmly welcome you back!