Note fondée sur 69 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,3 Service et personnel
3,2 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
No Pool, No Gym, Unsanitary
Publié le 25 mai 2023 sur HotelsCapital hotel was not great at all. Their amenities showed they had a pool, gym and other hood and refreshing places to go to, so I booked it. I went there.. they said pool is at the other hotel they own and we would have to tell them if we want to go there every.single.time. That was so inconvenient, so we said maybe whatever, we won’t use it I guess. Next was the room.. we walk in, and it smells old and musky.. I started coughing. Bed is a bit hard, I was tired and we chose to ignore it saying “we get what we pay for.. cheap”. After I decided to take a shower after a long day. I turn on the shower and it stinks.. smells like sewer.. I was hoping it would go away, but it did not the entire time.. so that entire time I was sniffing that digesting order into my system. I came out of the shower and was upset.. told my brother this isn’t it and I can’t stay here for almost a week for this kind of thing.. I was gonna let it slide. So same night we contacted Hotel.com and the agent was so helpful and understanding after letting them know we can check out same night to get a new hotel. Capital hotel didn’t even offer a new room or any other courtesy. It was upsetting. Glad we got a refund back from through Hotel.com because Capital Hotel didn’t want to refund and only later tried to offer other things after we had to look for a hotel at 3am. We left same night and the front desk only ask if we’re leaving and we can come back at 8am to try and get a refund. Ugh.
Commentaires de Gestion de l’hôtel
27 mai 2023 par Tony, Gestion de l’hôtel
Dear Ms. Rebekka,Thank you for bringing this issue to our attention. Your review of your recent stay at our hotel is greatly appreciated and your comments about aspects of the room that need updating is now well addressed and seriously taking care of. Your feedback is truly helpful to us and a challenge as we always strive to guarantee a worthy stay of each and everyone of our guest.I am are very sorry to know that your experience in our hotel is not as great as we always wanted our guest to have- please know that our top most priority and mission is to provide excellent guest experiences, hence I deeply apologize to have let you experience the opposite and have let you down.Rest assured that we will do our best to make sure this doesn't happen again in the future and we have seriously taken your feedback on board and our entire team will work hand in hand to make improvements accordingly.I hope that we can change your perspective to our hotel and would consider on visiting us again on your next visit to our beautiful Island of Saipan. Please feel free to reach out to me directly if you would be willing to give us a chance to turn your experience around. It would really be my pleasure to have and welcome you back.With much appreciation,Tony ReyesManager
par un voyageur de Tamuning
Publié le 18 juill. 2022 sur Expedia
Across run down dilapidated property.
Commentaires de Gestion de l’hôtel
23 août 2022 par Jhe, Gestion de l’hôtel
Hi Ms. Lourdes,Thank you for your post stay review. Rest assured that we are doing our very best to upgrade our property and continuously improving our facilities and services.Have a good day, hope you'll still consider staying in our hotel on your next visit.Warm regards,Front Desk
par un voyageur
最悪！
Publié le 23 janv. 2020 sur Hotels中国人ばっかりのホテルで、お客のマナーも最悪。フロント前の椅子とテーブルを自分たちのリビングとして使用している有り様。セキュリティボックスが使用できなかったり、冷蔵庫のスイッチは入っていなかったり、大きいゴキブリが天井に居たり、さらにどう見てもダブルサイズのベットがクイーンサイズとなっているのはおかしい‼️
深夜便(2:00)で帰国する中国人がうるさいのは仕方がないとしても、チェックアウト後の従業員の作業がまたうるさい！ペットボトルを潰す音、扉の開閉の音。深夜とは思えないほどの騒音に悩まされ、明け方別の中国人達のチェックイン。2度と泊まりたくないホテルです。
par un voyageur
Publié le 29 déc. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
31 déc. 2019 par BGE Team, Gestion de l’hôtel
Thank you for choosing to stay at our hotel. We hope to see more of you in the near future.
par un voyageur de Seoul, Korea
Publié le 21 nov. 2019 sur Expedia
Compared to its room rate, the hotel is not bad. Staffs were kind and breakfast was OK. The main problem is that it is like a Chinese gathering, their shouting even in the night, and their smoking in the hallway. Water was ok. Separate bedroom and living room were good, but the TV had only four Chinese channels. Room was generally quiet. There was a supermarket "99cents" nearby and it was convenient.
Commentaires de Gestion de l’hôtel
24 nov. 2019 par M, Gestion de l’hôtel
Thank you for your valuable advice, we'll listen and learn and continue improving.
par un voyageur de San Jose, CA
Publié le 9 mars 2019 sur Expedia
Cockroaches every where! Toilet clogged up! TV doesnt work. Room smells terrible Not a decent playbto stay at
par un voyageur
Publié le 18 nov. 2018 sur Expedia
par un voyageur
Publié le 7 août 2018 sur Hotels
My stay was convenient.
Commentaires de Gestion de l’hôtel
8 août 2018 par Front Desk, Gestion de l’hôtel
Thank you for your comments and look forward to your stay again
par un voyageur
매우 불친절하고 시끄러움
Publié le 12 juill. 2018 sur Expedia호텔도 작은데 중국인들이 24시간 복도 테이블에 앉아 노래틀고 시끄럽게 해요. 직원들 영어도 잘 못하고 저랑 미국인 남편이랑 둘이 묵었는데 정말 짜증났습니다. 중국인 아니면 그냥 가지마세요.. 시트도 찝찝하고 호텔도 그냥 평균수준인데 서비스나 직원이나 불쾌합니다. 밤 9시정도 지나면 게이트 잠궈놔서 열쇠로 열고 들어와야하고 첫날 비행기내려서 새벽 5시반쯤에 왔는데 왜이렇게 늦게왔냐고 하더군요...
par un voyageur
Great Location!
Publié le 4 mai 2018 sur HotelsRepeater of this hotel.
Great location and good service. Free parking was helpful. This hotel is good in access to anything including shopping, going to the beach, having dinner. There was a slight prob in drain but overall good!
Commentaires de Gestion de l’hôtel
14 mai 2018 par Front Desk, Gestion de l’hôtel
We are very glad to serve you, and we hope you will stay in our hotel next time.
