Note fondée sur 695 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 juill. 2024 sur Hotels
par un voyageur
Beautiful place
Publié le 11 juill. 2024 sur HotelsThe hotel is beautiful but those mattresses were hard!! It was clean, spacious.
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Melissa M., Gestion de l’hôtel
Dear Valued Guest Melinda,Thank you for staying at the Holiday Inn Express Salado-Belton! We appreciate your kind words about our property. Regarding our beds, we do apologize for the comfortability not being up to par during your stay. We will get this feedback back to our staff and make sure to fix this issue. Thank you again for staying with us and we hope to see you back soon! Have a great week!
par un voyageur
Cleanliness?
Publié le 27 juin 2024 sur HotelsWe were somewhat disappointed with the cleanliness of our room, found a bug in the bathtub and a small but noticeable stain in the bed sheet.
Commentaires de Gestion de l’hôtel
27 juin 2024 par BW, Gestion de l’hôtel
Dear Bruce,Thank you for choosing the Holiday Inn Express Salado-Belton for your stay. We appreciate your feedback. I'd like to start off by saying that we apologize for not meeting your expectations in cleanliness. We take our IHG Way of Clean Promise very seriously and to have fallen short during your stay is very saddening. Regarding the bug found in your bathtub, we do have pest control come out every couple of months to spray our property, so I will bring this directly to management's attention. The stain found on your sheets will be brought to my management team's attention as well. We here at the Holiday Inn Express Salado-Belton do hope that you'll consider choosing us again in the future to show you that your past experience was an exception.Kindest Regards,Bailey W. Front Desk Team
par un voyageur de gilbert
Publié le 25 juin 2024 sur Expedia
Overall this property is is clean and well maintained. Reason for 4 stars is no Jacuzzi and they’re not up to date with technology.
Truck/RV parked ng? Its just a grass area and if it’s raining you will be stuck.
Commentaires de Gestion de l’hôtel
25 juin 2024 par BW, Gestion de l’hôtel
Dear davinder,Thank you so much for staying with us and for providing your feedback regarding your stay. We appreciate the kind words and promise to pass them along to our team so they know their hard work is appreciated! We're sorry to hear that the technology isn't up to par and- with our upcoming renovations- we hope to remedy this problem for future stays.We apologize, but we don't have designated standard truck parking available. However, when space permits, we do allow truckers to park in our parking lot. We do apologize again for any inconvenience this may have caused you.Thank you for your feedback.Kind regards,Bailey W.Front Desk Team.
par un voyageur
Publié le 24 juin 2024 sur Expedia
Great location.
Commentaires de Gestion de l’hôtel
5 juill. 2024 par BW, Gestion de l’hôtel
Dear Valued Guest Melissa,Thank you so much for choosing Holiday Inn Express Salado-Belton! We're so glad your stay was satisfactory, and we were able to meet your expectations! We hope you choose us again for your future stays!Thank you,Front Desk Team
par un voyageur
Publié le 23 juin 2024 sur Hotels
The rooms weren’t as quiet as clean as I think they could have been.
Check out is at 11, but housekeeping knocking on our door at 9am. Needs to wait til a little later
Commentaires de Gestion de l’hôtel
5 juill. 2024 par BW, Gestion de l’hôtel
Dear Valued Guest,Thank you so much for choosing Holiday Inn Express Salado-Belton for your stay! I would like to apologize for the inconvenience caused to you by someone knocking on your door so early and will bring this to our housekeeping and management team's attention and we will investigate this and figure out what happened so we can improve our team for future stays. Regarding the cleanliness, we do apologize that it did not meet your expectations. We take our cleanliness very seriously. We do want to let you know that we are eagerly anticipating our upcoming renovations beginning in August or September, however, that does not excuse your stay.We appreciate you taking the time to give us your feedback as it helps us grow and learn as a team! We hope that you chose to give us another chance to prove that this stay was the exception.Sincerely,Front Desk
par un voyageur
Publié le 20 juin 2024 sur Expedia
Wrong rooms held for us
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Melissa M., Gestion de l’hôtel
Dear Valued Guest Patricia,Thank you for staying at the Holiday Inn Express Salado-Belton. We want to sincerely apologize for the inconvenience this caused you. We always strive to accommodate our guests with each and every need especially when it comes to the correct room types. We hope the next time you stay with us we can make it right!
par un voyageur
Publié le 17 juin 2024 sur Expedia
Very clean property. Breakfast was great! Bed was comfy. Pool is pristine! Recommended.
Commentaires de Gestion de l’hôtel
18 juin 2024 par Melissa M., Gestion de l’hôtel
Dear Valued Guest Jose,Thank you so much for your glowing review and for choosing to stay with us! We are delighted to hear that you enjoyed your time at our hotel, particularly noting the cleanliness of our property, the comfort of our beds, and the appeal of our pool. Upholding of IHG Way of Clean Promise is our promise to our guests to make sure your experience is always up to par. Your kind words are truly motivating for our entire team, and we can't wait to share your feedback with them. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another exceptional experience! Have a wonderful week!
par un voyageur
Publié le 16 juin 2024 sur Expedia
Outdated. Plug outlets were all weirdly loose
Commentaires de Gestion de l’hôtel
18 juin 2024 par Melissa M., Gestion de l’hôtel
Dear Valued Guest Roxanna,Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for any inconvenience caused by the outdated appearance of our facilities and the issues you encountered with the wall outlets We understand the importance of maintaining a modern and comfortable environment for our guests, and your comments have been shared with our maintenance team and management for immediate attention. We would love to have the opportunity to welcome you back and provide you with an improved experience that reflects the high standards we aim to uphold.
par un voyageur
Publié le 31 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 juin 2024 par Melissa M., Gestion de l’hôtel
Dear Guest Katrina,Thank you for staying at the Holiday Inn Express Salado-Belton! We appreciate your 10/10 rating! It makes feel great knowing we are doing our best making our guests happy. We would love to hear more feedback from you in the future and any recommendations you might have for us! Thank you again for staying at our property. We hope to see you soon! Have a great week!
