Note fondée sur 899 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,2 Service et personnel
2,9 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 août 2019 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2019 par Bonnie, Gestion de l’hôtel
Thank you for taking the time to survey your stay. We apologize that your stay was anything less than a 5/5. We are working to ensure that all of our guests enjoy our hotel accommodations.
par un voyageur
Publié le 30 mai 2018 sur Hotels
par alain-claude de Agde
super mais peu de services
Publié le 14 juin 2016 sur Hotelsj'ai cherché une chambre de bon prix et de bons services pour quelques jours à Salem. J'ai trouvé ce concept plutôt nouveau: pas de ménage en semaine donc tranquilité assurée dans une chambre réduite d'un tiers à un prix défiant toute concurrence: que demander de plus!
par un voyageur
Publié le 27 août 2024 sur Expedia
My wife has respiratory issues and our room had a very strong scent. When we asked front desk she said that it was the houskeeping cleaning supplies they use when cleaning. We had to leave our room door open when we were there. Turned air and fan on when sleeping.
Commentaires de Gestion de l’hôtel
30 août 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Bob, Thank you for taking the time to complete our guest survey from your recent stay at the HomeTowne Studios by Red Roof Salem, OR. We sincerely apologize that the odor of the room did not meet your expectations. We understand how crucial a clean and welcoming environment is for our guests, and we regret any discomfort or inconvenience you experienced. Please rest assured that we take comments like yours very seriously and are already implementing measures to ensure our standards of cleanliness are not only met but exceeded. This includes additional training for our housekeeping team and a thorough review of our current practices.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 26 août 2024 sur Expedia
Very clean rooms !! Being here in Salem it's nice to know they have security on site...
Commentaires de Gestion de l’hôtel
29 août 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear John, Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Salem, OR. I am glad to read that you were pleased the the cleanliness of the rooms and that there is security on site. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 16 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 août 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Hello John, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Salem, OR and I were elated to see your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.It would be our pleasure to have you stay with us again at Red Roof in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 11 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Hello Elizabeth, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALEM OR and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Publié le 10 août 2024 sur Expedia
I would never stay at Hometowne Studios in Salem again. The location felt very unsafe, with a noticeable presence of homeless individuals hanging around the area and in the parking lot. Upon entering our first room, we found no toilet paper and a strong smell of weed. To make matters worse, the phone in the room didn’t work, so my husband had to go down to the front desk to request toilet paper and air freshener. Instead of giving it to him directly, they insisted on having a maintenance person bring it up, possibly because they thought we might steal it. This was frustrating and inconvenient as I just wanted a shower after such a long drive. After leaving the room for a few hours, we returned to settle down and watch some TV before bed, only to discover that the TV was damaged, with half the screen being black and unusable. We went back down to the front desk to report this, and the receptionist moved us to another room. Unfortunately, the second room wasn’t much better. It reeked of cigarettes, even though it’s supposed to be a non-smoking hotel. We found cigarette ash in the vents of the AC/heating unit, which was extremely loud and practically shook the room when running. The walls and windows were very thin, and being placed on the backside of the hotel facing the I-5 freeway meant we could hear all the traffic noise from the freeway, as well as our neighbors watching TV and yelling at each other into the late hours. I strongly advise against staying at this hotel.
Commentaires de Gestion de l’hôtel
12 août 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Dear Breanna,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS SALEM OR did not meet your expectations. We are utterly disappointed to read that you encountered these distasteful situation during your recent visit. Please accept our humblest apologies for this is nowhere near the standard we strive to uphold. I have brought this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Very disappointed
Publié le 10 août 2024 sur HotelsThe person at the front desk is very nice and very helpful. She booked us in her room very quickly however we got into our room and found standing water on the floor dirt in the ground themselves have food all over the stairways smashed cigarette butts. We had a queen size suite, but there was no cookware in the kitchen, I will not stay in Hometown suites in Salem again!
Commentaires de Gestion de l’hôtel
12 août 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Marius,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS SALEM OR. At Red Roof, we are happy to know that the front desk staff was very nice and helpful. However, regarding your comment of the cleanliness of the floor, the stairways and all the other concerns mentioned. These will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels to any of our other brand locations in the future.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Rickson,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Salem, OR and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to seeing you in the future, should your travels bring you back to our area.Sincerely, Sanesha Red Roof Management RediResponse Specialist
