Note fondée sur 56 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
2,7 Service et personnel
2,7 Confort de la chambre
2,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Sub standard no service
Publié le 13 juin 2024 sur HotelsThis place is a dump, it listed check in as 4pm-Midnight, we got there at 11pm and no one was at the lobby. Two cats roamed the dirty lobby room, the hotel sign said Blue Jay Hotel, not listed on the info. I do not recommend this place, we are hoping to get a refund for no service.
Commentaires de Gestion de l’hôtel
19 juin 2024 par Eva, Gestion de l’hôtel
Sorry for the unpleasant experience you had with us, Jennifer! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Eva
par un voyageur
Publié le 12 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 juin 2024 par Eva, Gestion de l’hôtel
Thank you for sharing your seamless experience, Kevin! We will look forward to your next visit as we wish to continue serving you in the same manner repeatedly. Regards, Eva
par un voyageur
Publié le 12 juin 2024 sur Expedia
Quiet and accessible
Commentaires de Gestion de l’hôtel
19 juin 2024 par Eva, Gestion de l’hôtel
Hi, Kevin! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Eva
par un voyageur
Publié le 13 mai 2024 sur Expedia
Customer service was an absolute terrible experience the staff at first said theybdo not rent to anyone local due to an bad experience from a previous tenant which i understand but why foes that apply to new coming customers. Either way just fron the poor customer service and rudeness i will not return to this establishment
Commentaires de Gestion de l’hôtel
3 juin 2024 par Ammy, Gestion de l’hôtel
Apologies for the problems you had faced, Dexter! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim
par un voyageur
Publié le 10 mai 2024 sur Expedia
The property and rooms were very old and outdated. The bathroom door had to be slammed to shut and yanked very hard to open. Nobody was ever at the office window. Not once was there ANY housekeeping and I had to borrow their vacuum to vacuum my own room. I was there for 4 nights of yuck.
Commentaires de Gestion de l’hôtel
4 juin 2024 par A, Gestion de l’hôtel
Apologies for the problems you had faced, Dianna! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim
par un voyageur
Publié le 31 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
2 mai 2024 par Lisa, Gestion de l’hôtel
Hi, Angela! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa
par un voyageur
Publié le 28 nov. 2023 sur Expedia
It was not very clean got call asking if I left a gun under the bed a what! Yes a gun all rms non smoking non refundable deposit for room that was not as described only a tiny shower no baths tub rooms went to grab breakfast and the manager had been in my room while I was gone I am not happy at all about my stay I want a refund
par un voyageur
Publié le 27 oct. 2023 sur Expedia
The place needs to be renovated. Bathroom had broken tile and the caulking was a mess. The outside looks like it has been abandoned. I would say it is about. 20 min drive to Va Tech and easy to get into and out. If you are staying one night then it’s doable.
Commentaires de Gestion de l’hôtel
6 déc. 2023 par Barbara, Gestion de l’hôtel
Hi, Melissa! We are sorry for the unpleasant experience. Cleanliness is something that we cannot compromise with and we never want our guests to experience such issues. Thanks for highlighting this issue, request you to be assured we will be taking this up and get it fixed with immediate effect. Have a great day ahead! Regards, Barbara
par un voyageur
Publié le 16 oct. 2023 sur Expedia
The place was overbooked. No notification that it was. Had notified that we would be late arriving. Had to find a new place at 11.30 pm
Commentaires de Gestion de l’hôtel
6 déc. 2023 par Joey, Gestion de l’hôtel
Hi, Gayle! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Joey
par un voyageur
Publié le 30 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
17 oct. 2023 par Ava, Gestion de l’hôtel
Hi, Jiarong! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Ava
