Avis B&B Portafortuna Lucky Charm

Thank you see you soon

This booking started badly and couldn't have ended any other way. Yet we tried to resolve it amicably beforehand.Before check-in, free make-up remover wipes, face wipes, Cleenex and sanitizing spray are requestedextra sheets and more.Guests are advised that these are not services provided. When you go to a restaurant and order a first and second course, do you ask for free water, beers, dessert, bitters and coffee?Furthermore, a detail not to be overlooked is that the lady booked and paid for 2 and not 3 people. No children were mentioned in the booking.Because I felt the reservation got off to a bad start, we offered the husband a full refund before the check-in day to give them a chance to find a property that accommodated all their extra requests. They didn't accept and came anyway.Another detail not to be overlooked. Guests arrive at 1:30 in the night.Since it is a bed and breakfast and not an hotel with staff h24 we're close in the night so t to prevent guests from missing the first night, we handed over the keys to their room to the husband's sister who lives on site, demonstrating the utmost trust in the guests.We wanted to refund you in advance to avoid this review because given the expectations we were 100% sure that it was not the solution for you, you came, you complained about everything you didn't like. And what did you do when you checked out? Have you called Expedia support to request a refund? we wanted to refund you before check in. It's too convenient to ask for a refund upon check out after 4 days with a reservation paid for 2 and instead there were 3 of you. We didn't even ask you for the tourist tax for 3 people (4 nights). Fortunately we have numerous positive reviews. Have a nice day.

thank you see you soon