Note fondée sur 433 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,9 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de COLORADO SPRINGS
Publié le 24 oct. 2024
I usually have good experiences with Motel 6. However, despite a friendly front counter, this hotel had internet that couldn't even load my email (and I had a business call in the morning! I had to use my phone's hot spot), it had a shower that was so dingy I chose not to shower, and a lumpy bed. I've never encountered a bed I would describe as "lumpy" but now I have. It is also right over the highway, so there is a good amount of highway noise.
The bed and shower may have just been my room. This place does get good overall reviews, which is why I chose it, but the internet was simply a fundamental issue.
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. I’m sorry to hear about the issues you faced with the internet, shower, and bed during your stay. It's disappointing that these factors impacted your experience, especially with a business call. We appreciate your insights, and I will address these concerns with our team to improve our services. We hope to provide you with a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Clean, good ac, neat
Commentaires de Gestion de l’hôtel
1 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Dmitriy, Thank you for the excellent review! We hope to see you soon.Natalie #Team6
par un voyageur
Publié le 30 juill. 2024 sur Hotels
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Motel 6 advertises a pool, but the pool is closed and appears to have never been opened for the season. The staff was not friendly and seemed annoyed to have to help customers check in. Room was not terribly dirty but the cleanliness left a lot to be desired. It’s about what you expect for a cheap interstate motel.
Commentaires de Gestion de l’hôtel
1 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Travis, We appreciate you taking the time to provide us with your feedback. We regret that your experience with us did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused.Your concerns are of utmost importance to us, and we are fully dedicated to addressing them in a timely manner. To gain a better understanding of the specific issues you encountered, we kindly request that you reach out to us.Thank you for bringing these matters to our attention, and we look forward to the possibility of resolving them.Natalie #team6
par un voyageur
Publié le 28 juill. 2024 sur Hotels
par un voyageur
Publié le 27 juill. 2024 sur Expedia
par un voyageur
Nice stay for price!
Publié le 26 juill. 2024 sur HotelsThe room small, but very clean! Loved the remodel!!
Commentaires de Gestion de l’hôtel
1 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Traveler, We appreciate your generous review! It really makes our day.Your satisfaction means the world to us, and we are overjoyed to have met your expectations. If you know of anyone who might be travelling in our area and needs a place to stay, please feel free to spread the word.We cannot wait to have the opportunity to serve you again and surpass your expectations in the future!Natalie #team6
par un voyageur
Publié le 26 juill. 2024 sur Expedia
It was a passing place halfway to our journey. But they only left 2 small bars of soap and two towels for 4 people.When I went to ask them for gel or shampoo to take a shower, they told us that they did not give that service!!! How do you shower then customers? I have traveled a lot and nothing like it ever happened to me.I don't recommend it.It was also noticeable that the sheets had not changed and the bathrooms were dirty. The toilet had toilet paper and pee inside, they hadn't flushed. Incredible..
Commentaires de Gestion de l’hôtel
1 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Ismael, We are grateful for your feedback and are deeply sorry for the less-than-satisfactory experience you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and we are disheartened to learn that we fell short of your expectations.We would greatly appreciate the opportunity to further discuss your experience. Please reach out to us at your earliest convenience. Your feedback will aid us in regaining your trust and in welcoming you back for a more enjoyable stay.Once again, we extend our sincerest apologies for any inconvenience caused.Natalie #team6
par un voyageur
Publié le 18 juill. 2024 sur Expedia
The upkeep is horrible. Half the parking area lights were out. The unit is rusting and falling apart. The canvas canopy over the office entrance was torn and flapping in the wind. The front desk Indian staff person had the personality of a dry river stone. The place is just simply not keep well and the management should be removed!! Shame on Motel 6 corporate to allow the appearance of one of there motels go to waste as this place has!
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Barry, We appreciate you taking the time to share your feedback with us. We regret the recent challenges you encountered while at our property. Your satisfaction is of utmost importance to us, and we are truly sorry for not meeting your expectations.We would like to get a better understanding of the concerns you have so that we can promptly address them. Please do not hesitate to contact us at your earliest convenience. Your feedback is of great value to us as we continuously work towards enhancing our offerings and providing the best possible customer experience.Once again, we apologize for any inconvenience this may have caused. We sincerely hope to make amends and earn back your trust.Natalie #team6
par un voyageur
Publié le 17 juill. 2024 sur Hotels
The stay was fine for the price. However, they should stop advertising their outdoor pool since it have never seen it open any time I’ve stayed there.
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Nancy Y., Gestion de l’hôtel
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6
