Note fondée sur 437 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,9 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de COLORADO SPRINGS
Publié le 24 oct. 2024
I usually have good experiences with Motel 6. However, despite a friendly front counter, this hotel had internet that couldn't even load my email (and I had a business call in the morning! I had to use my phone's hot spot), it had a shower that was so dingy I chose not to shower, and a lumpy bed. I've never encountered a bed I would describe as "lumpy" but now I have. It is also right over the highway, so there is a good amount of highway noise.
The bed and shower may have just been my room. This place does get good overall reviews, which is why I chose it, but the internet was simply a fundamental issue.
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. I’m sorry to hear about the issues you faced with the internet, shower, and bed during your stay. It's disappointing that these factors impacted your experience, especially with a business call. We appreciate your insights, and I will address these concerns with our team to improve our services. We hope to provide you with a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Good that's why we choose Motel 7 because they don't nickle and dime you and pets are allowed.
I'm retired with 20+ years in hotel management.
Hyatt and Westin hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Gloria,Thank you for sharing your review. We are glad you enjoyed your stay! As a pet-friendly brand, our pet policy specifically states service animals and all well-behaved pets always stay free and are welcomed every visit.We hope to see you soon, Safe Travels!Lilith#Team6
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Room could use a fresh coat of paint. Appears old and dated. Stayed in accessible room with large bathroom and convenient grab bars. Relatively quiet and value appropriate
Commentaires de Gestion de l’hôtel
2 nov. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your valuable feedback! We're pleased to hear that you appreciated the accessible room and found it convenient. We also acknowledge your comments about the need for updates and will take them into consideration. We hope to enhance your experience on your next visit!Sincerely, Hotel Manager
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 nov. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Wow, thank you for the perfect score! We're delighted to hear you had such an amazing stay. Your satisfaction means the world to us. We can't wait to welcome you back for another fantastic experience!Sincerely, Hotel Manager
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 nov. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We sincerely apologize for your disappointing experience. Your feedback is crucial in helping us improve, and we would appreciate any specific details you can share. Please reach out to us directly so we can address your concerns. Thank you for bringing this to our attention.Sincerely, Hotel Manager
par un voyageur
Publié le 31 août 2024 sur Expedia
You get what you pay for
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Brand Experience Team , Gestion de l’hôtel
Hi Claude, Thanks for your recent rating. Your input is highly valuable to us as we continuously strive to enhance our services. We hope your experience with us was enjoyable, and we would love to host you soon. If there are any areas where we can improve or if you have any suggestions for us, please do not hesitate to share them. Your feedback helps us ensure that we meet and exceed your expectations. Many thanks once again, and we look forward to your next visit.Kaur J. #team6
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Clean, good ac, neat
Commentaires de Gestion de l’hôtel
1 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Dmitriy, Thank you for the excellent review! We hope to see you soon.Natalie #Team6
par un voyageur
Publié le 30 juill. 2024 sur Hotels
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Motel 6 advertises a pool, but the pool is closed and appears to have never been opened for the season. The staff was not friendly and seemed annoyed to have to help customers check in. Room was not terribly dirty but the cleanliness left a lot to be desired. It’s about what you expect for a cheap interstate motel.
Commentaires de Gestion de l’hôtel
1 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Travis, We appreciate you taking the time to provide us with your feedback. We regret that your experience with us did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused.Your concerns are of utmost importance to us, and we are fully dedicated to addressing them in a timely manner. To gain a better understanding of the specific issues you encountered, we kindly request that you reach out to us.Thank you for bringing these matters to our attention, and we look forward to the possibility of resolving them.Natalie #team6
par un voyageur
Publié le 28 juill. 2024 sur Hotels
