Note fondée sur 164 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,2 Service et personnel
3,7 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 mai 2024 par Manager, Gestion de l’hôtel
Hello Charlotte,We're sorry to hear that your experience was not perfect. Please feel free to reach out to us directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address any issues to improve for the future.
par un voyageur
Publié le 23 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 avr. 2024 par Manager, Gestion de l’hôtel
Hello JEAN-FRANCOIS, We're sorry to hear about your experience. Please reach out to us directly with any feedback you have, so we can address any issues you encountered during your stay. We value your input and strive to improve for our guests' satisfaction.
par un voyageur
Publié le 2 juill. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
4 juill. 2022 par Manager, Gestion de l’hôtel
Hello ALINE,
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Manager, Gestion de l’hôtel
Hello Tiffany, We are sorry to hear that your stay did not meet your expectations. Please reach out to us directly with any feedback you would like to share so we can address any issues. We appreciate you choosing our hotel for your accommodation.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
The hotel was nice and modern and very clean and we furnished. The manager, I think his name was Ernesto, was exceptionally kind and helpful. He made a special effort to accomodate a special request I had, and he did it with a smile and genuinely seemed personally invested in making his guests feel welcome. My brother and I felt very comfortable there and greatly appreciated his unusual kindness. I will definitely return to this hotel if I am back in Salina at some point in the future.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Manager, Gestion de l’hôtel
Hello Stan,We are delighted to hear that you enjoyed your stay with us at our modern and clean hotel. Our team, including Ernesto, strives to provide exceptional service to all our guests. We are pleased to know that Ernesto's kindness and helpfulness left a positive impression on you. Your comfort and satisfaction are our top priorities, and we look forward to welcoming you back on your next visit to Salina.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
First room security latch was broken. Breakfasts are definitely on the cheap side. Coffee station not filled properly in the room. This place is for convenience and not comfort.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Manager, Gestion de l’hôtel
Dear Guest, We apologize for the inconvenience you experienced during your stay. We value your feedback and will address these issues with our team for improvement. Our goal is to provide a convenient and enjoyable stay for all our guests. Thank you for bringing these concerns to our attention.
par un voyageur
Basic but overpriced
Publié le 14 sept. 2024 sur HotelsThere was a clump of hair between the sheets of the queen size bed.
The breakfast was billed as a hot breakfast but waffles were the only hot option- no eggs or sausage/bacon. There was cold cereal and milk and yoghurts.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Manager, Gestion de l’hôtel
Dear Guest, We appreciate you taking the time to share your feedback with us. We will address your concerns with the relevant teams for further review. Our breakfast offerings can vary, and we apologize for any inconvenience caused. We hope you were still able to enjoy your stay with us despite these issues.
par un voyageur
Publié le 23 août 2024 sur Hotels
Dead bugs. Dusty. Stained bedding.
Commentaires de Gestion de l’hôtel
23 août 2024 par Manager, Gestion de l’hôtel
Hello Teresa,We are sorry to hear about your experience. Your feedback is important to us as we constantly strive to improve our services. Please contact our management team to discuss this matter further. Thank you for bringing these concerns to our attention.
par un voyageur
Worth to stay
Publié le 19 août 2024 sur HotelsIt was outstanding people are very friendly was more than I expected
Commentaires de Gestion de l’hôtel
19 août 2024 par Manager, Gestion de l’hôtel
Hello Debra,We appreciate your kind words about our staff and service, thank you for taking the time to share your experience with us. Our team always strives to exceed expectations and provide exceptional hospitality to all our guests. If you have any further feedback or need assistance, please do not hesitate to contact us.
par un voyageur
Publié le 14 août 2024 sur Hotels
I paid for a room with a tub but was given a handicap room with a shower right by the lobby. Woken up repeatedly around 4:30AM due to breakfast being set up and the News being turned on loud in the lobby. Animal crackers on the floor by the bed, sheets stained and something squirted then dried on the walls. Breakfast was not appetizing and therefore skipped.
Commentaires de Gestion de l’hôtel
16 août 2024 par Manager, Gestion de l’hôtel
Hello Brittney,We apologize for the inconveniences you faced during your stay. Your feedback will be shared with the team for further improvement. We encourage guests to reach out to management directly with any concerns during their stay to ensure a comfortable experience.
