Note fondée sur 289 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,2 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Toulon
Publié le 21 juill. 2022 sur Expedia
Accueil très sympatique, chambre spacieuse, propre et confortable. Fridge. Mauvaise wifi, mais surtout chambre très mal insonorisée: on entendait clairement tout ce que disaient nos voisins de chambre. Dommage, sinon c'était parfait.
Commentaires de Gestion de l’hôtel
29 août 2022 par Brand Experience Team, Gestion de l’hôtel
Hola Joel,Gracias por tomarse el tiempo para compartir su evaluación con nosotros. Nos encanta saber de nuestros huéspedes y estamos felices de que haya disfrutado de su estadía. También apreciamos sus comentarios sobre las formas en que podemos brindar una estadía aún más cómoda para nuestros huéspedes. Esperamos verte pronto.Viajes segurosLilith#Team6
par un voyageur
Publié le 6 août 2024 sur Expedia
par un voyageur
Publié le 24 mai 2024 sur Expedia
The front desk staff was very friendly and welcoming. The stay was quiet and comfortable.
Commentaires de Gestion de l’hôtel
7 juin 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Angelica, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6
par un voyageur
Publié le 22 mai 2024 sur Expedia
Bed was comfortable, room was clean. All in all a good stay.
Commentaires de Gestion de l’hôtel
7 juin 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Gale A, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6
par un voyageur
Publié le 21 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 mai 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Scott, We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6
par un voyageur
Dirty
Publié le 11 avr. 2024 sur HotelsThe sheets hadn’t been changed. The bedding had stains. The walls were dirty and the walls at the floor in the bathroom were disintegrated
Commentaires de Gestion de l’hôtel
22 avr. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Stacy,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
par un voyageur
At most 1 night, or move on to another hotel
Publié le 9 avr. 2024 sur HotelsReserved 2 rooms (same reservation) for 1 night.
Upon our check-in, manager said that a couple of weeks before, he cancelled one of our rooms through Expedia as he only has their contact info. We never heard of a cancellation. The manager called Expedia right the way. We also called Hotels.com right the way. We were only able to get one agent at Hotels.com who confirmed that our reservation was still as intended and no cancellation had ever been registered. However, we trusted the manager and his calls with Expedia. The manager was kind, apologetic and understanding. He offered a roll-up bed and other bedding to accommodate us into one room only. In the end, because of the discussion with Hotels.com, the manager gave us two rooms as intended and decided to deal with the situation with the next customer.
One other troubling situation was the payment. There was a random lady's name and credit card affiliated to our name and address, i.e. whose payment was made to one of our rooms. We verified that the credit card was not one of ours, and so we made the payment for our two rooms, but that lady's name and payment was not allocated for her room. Maybe not be tech-savvy but it was still worrisome.
Finally, it is a Motel in the middle of nowhere border of OK and AR. Drunk motorcyclist couple argued & yelled into the night (sexual abuse/domestic violence). I called 911, who did nothing.
Blood splatter on ceiling of room 116.
Beds & linens were comfortable and clean though.
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Bryan, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Natalie #Team6
par un voyageur
Publié le 9 avr. 2024
Confirmed reservation 3 times since March 10th, last time with April 6th for an overnight stay on the 7th. Motel 6 Manager said my reservation was cancelled by Travelocity, but didn't produce any e-mail comfirmation on cancelation. Wanted to rent us a a room for $199, instead of my $65 Travelocity price. I canelled nothing. Travelocity CS had a que wait time, left phone number, no return call, told Motel 6 manager to keep his overpriced room, told him we won't be back to a place that will not honor their obigations.
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Jeffrey, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6
par un voyageur
Publié le 9 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 avr. 2024 par Nancy Y., Gestion de l’hôtel
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
par un voyageur
Publié le 8 avr. 2024 sur Expedia
The staff was friendly & helpful
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Georgia, We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Natalie #Team6
