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SureStay by Best Western Salt Lake City Downtown

2.0 star property
Hotel near University of Utah in Salt Lake City

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Photo gallery for SureStay by Best Western Salt Lake City Downtown

Free daily buffet breakfast
Lobby
Lobby
Standard Room, 2 Queen Beds, Non Smoking
Standard Room, 1 King Bed, Accessible, Non Smoking | Bathroom

Reviews

6.6 out of 10

Popular amenities

  • Room service
  • 24/7 front desk
  • Pool
  • Laundry

Explore the area

Map
1009 S Main St, Salt Lake City, UT, 84111
  • Salt Palace Convention Center
    ‪3 min drive‬
  • Temple Square
    ‪4 min drive‬
  • Vivint Arena
    ‪4 min drive‬
  • Salt Lake City, UT (SLC-Salt Lake City Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Salt Lake City

Central City stay.Your stay at this Central City hotel places you within 3 miles (5 km) of Salt Palace Convention Center and Vivint Arena. Also, Smith's Ballpark is within half a mile (1 km) and Nightmare on 13th is within 2 miles (3 km).

What's nearby

  • Salt Palace Convention Center - 3 min drive - 2.4 km
  • Temple Square - 4 min drive - 3.0 km
  • Salt Lake Temple - 4 min drive - 3.1 km
  • Conference Center - 4 min drive - 3.4 km
  • Vivint Arena - 4 min drive - 3.4 km

Getting around

  • North Temple Bridge/Guadalupe Station - 5 min drive
  • 900 South Station - 9 min walk
  • Salt Lake City International Airport (SLC) - 12 min drive

Restaurants

  • ‪Sonic Drive-In - ‬10 min walk
  • ‪Sushi Burrito - ‬12 min walk
  • ‪SLC Eatery - ‬1 min walk
  • ‪Lucky 13 - ‬11 min walk
  • ‪Tacos Don Rafa - ‬9 min walk

About this property

SureStay by Best Western Salt Lake City Downtown

Hotel near University of Utah in Salt Lake City
Free breakfast is served daily. Public spaces have free WiFi and wired Internet. An outdoor pool, ski storage, and laundry facilities are also featured at SureStay by Best Western Salt Lake City Downtown. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Salt Lake City hotel.

  • 63 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Ski lift tickets
  • Ski equipment storage
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • ATM
  • Smoking in designated areas
SureStay by Best Western Salt Lake City Downtown offers 63 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and irons/ironing boards. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. Cable television is provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Languages

English, Farsi, Hindi, Spanish

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  • Parking included
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May 25 - May 26
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Property amenities

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free secured, uncovered self parking on site
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:00 AM

Things to do

  • Outdoor pool
  • Segway rentals/tours
  • Ski passes
  • Ski storage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Down comforter
  • Frette Italian sheets
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hydromassage showerhead
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities or services will be unavailable from April 23 2025 to May 25 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 20 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Eurocard. Cash is not accepted. 

We should mention

  • The seasonal pool will open May 29 and close September 02.
  • Pool access available from 9:00 AM to 9:00 PM.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

America's Best Inn Hotel Salt Lake City
America's Best Inn Salt Lake City
City Creek Inn Salt Lake City
City Creek Inn
City Creek Inn Salt Lake Utah
City Creek Inn Suites
Surestay By Best Salt City
SureStay by Best Western Salt Lake City Downtown Hotel
SureStay by Best Western Salt Lake City Downtown Salt Lake City

SureStay by Best Western Salt Lake City Downtown Reviews

Reviews

6.6
Rating 10 - Excellent. 253 out of 1001 reviews
Rating 8 - Good. 238 out of 1001 reviews
Rating 6 - Okay. 183 out of 1001 reviews
Rating 4 - Poor. 137 out of 1001 reviews
Rating 2 - Terrible. 190 out of 1001 reviews

6.4/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
It was difficult to get heat in the room. Changed rooms. Still difficult. Smoke alarm kept going off. It was’ Fixed’ But kept chirping until it was taken out. Not too alarmed But bad practice. Do not show my name.
Stayed 2 nights in Jan 2025

8/10 Good

stephen, FarmingdaleNeedham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and cheap with decent heat.left too early for breakfat
Stayed 1 night in Jan 2025

10/10 Excellent

Roger

Stayed 1 night in Jan 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Adequate, clean, quiet, but showing age

There was construction going on in the unit directly below us. There seemed to be a lot of vacancy, so why we were placed directly above jack hammering... I don't know. It of course stopped at night, but we were there for medical services and we had family that needed to rest. It is comfortable, has a mini fridge, and adequate climate control. The area was quiet at night. Can't comment on the breakfast as we did not try it. For the price listed on location, I don't think it was worth that - but getting it through a 3rd party it was reasonable. Parking lot is restricted to guests only, room key cards open the gate. Key card reader appeared to have been hit by someone because it was leaning vertically away from where cars enter, making it very difficult to reach without opening your car door - and the gate only stays open a short time. The key reader was on the left as you enter. If anyone trying to get out of the parking lot approaching the gate from inside, you are on the "wrong side" of the road for them to get out, as you try to key your way in. No easy fix for that as the driveway isn't big enough for a center divide for the keycard stand.
Stayed 3 nights in Jan 2025

10/10 Excellent

Roger

Stayed 1 night in Jan 2025

10/10 Excellent

Stephen

Stayed 1 night in Dec 2024

8/10 Good

Teri

It could have been cleaner. The room needed some wall floor and door repairs. Was good for our stay
Stayed 1 night in Jan 2025

10/10 Excellent

Roger

Stayed 1 night in Jan 2025

10/10 Excellent

oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Edward

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms smell like smoke outside is noisy at times and weird people at all hours of night
Stayed 1 night in Dec 2024

10/10 Excellent

Dalibor

Stayed 1 night in Dec 2024

10/10 Excellent

Dalibor

Stayed 1 night in Dec 2024

6/10 Okay

katherine

Liked: Amenities, property conditions & facilities
Was very comfortable
Stayed 2 nights in Dec 2024

10/10 Excellent

Audon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Evening manager is always so kind
Stayed 1 night in Dec 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Ehsan

Stayed 2 nights in Nov 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was terrible you have homeless people all over outside the hotel is kinda rundown when I went there was a bed just leaning against the railing the bathroom had mold in it the sheets had stains on them coffee splattered on the door. All together it wasn’t clean it’s in a bad spot in the city and the owners don’t care about the property don’t come here. Spend your money at Hyatt or Hilton
Stayed 1 night in Dec 2024

2/10 Terrible

Felicia

Stayed 1 night in Dec 2024

8/10 Good

oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Aubry

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and accommodating!
Stayed 1 night in Dec 2024

10/10 Excellent

Dalibor

Stayed 1 night in Dec 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk lady was very nice. I wish there would have been some fruit options for breakfast.
Stayed 1 night in Dec 2024

10/10 Excellent

Val, Salt Lake City

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Clean and safe. Staff is great. Not much to eat that is close but a few within a couple of blocks if walking. Great breakfast.
Stayed 2 nights in Dec 2024

6/10 Okay

Mitch

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Immediately south of a low-income-assisted - property. But has a security gate. Nice feature in the room: a heater where you could set the temperature, and the fan speed. The coffee-maker was totally broken - it just leaked water onto the counter. If you like coffee in the morning, test the coffee maker the night before. In the shower, there were two 8-in semicircles showing water damage. Had a microwave oven, and I think a mini fridge. If on a budget, comfortable to stay in.
Stayed 1 night in Dec 2024

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024