Note fondée sur 914 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,8 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 oct. 2024 sur Hotels
par un voyageur
Publié le 4 oct. 2024 sur Hotels
The room was nice shower valve was hard to get hot water to come out felt striped. The room had no noise barrier could hear the upstairs neighbor all night as well as the outside noise.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jeremy, Thank you for your feedback. It's great to hear that you found the room pleasant. We understand how important a quiet environment is for a restful stay, and the challenges you mentioned will be reviewed to ensure guest comfort. Your comments are appreciated and will help us focus on making future visits more enjoyable.Sincerely,Hotel Management
par un voyageur
Publié le 2 oct. 2024 sur Expedia
I really enjoyed how it was tucked away into a corner! There was food spots in walking distance as well as small shops
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Estava muy sucio
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jose, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Our front desk is always here to help you. Please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
par un voyageur
Publié le 28 sept. 2024 sur Hotels
par un voyageur de Palm Springs
Publié le 28 sept. 2024 sur Expedia
Convenient but in desperate need of an update. Felt grimy…stained carpet and bedspread.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Randall, Thank you for your feedback. We apologize for the condition of the room not meeting your expectations. Your concerns about the stained carpet and bedspread are noted, and we will address this with our housekeeping and maintenance teams to ensure improvements. We understand how important it is for our guests to feel comfortable, and your input helps us enhance the quality of our accommodations. We appreciate your stay and hope you will consider returning to experience the updates firsthand.Sincerely, Hotel Management
par un voyageur
Publié le 28 sept. 2024 sur Hotels
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Our experience with the stay at this facility was good. The room was clean and the bed was comfortable; medium large refrigerator, small microwave, table to eat at with medium high chairs. Just what we needed. I stopped at the office to obtain extra hand towels & wash cloths, plus two drinking glasses & the staff at the front desk provided with them without question. The breakfast was very basic but sufficient as we expected. One problem that the shower was hot water & very difficult to get cold water to cool the flow...probably installed wrong. We would appreciate grab bars to get in & out of the tub safely and one inside the tub for balance protection in there. We're in our 80's and concerned about safety. It wouldn't cost that much to install grab bars. Thank you for that consideration.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Hotel Management, Gestion de l’hôtel
Thank you, Guest, for your review! We are glad to hear you had a good stay at Extended Stay America and that our staff was helpful in providing extra amenities. Your suggestions regarding the shower and grab bars are greatly appreciated, and we will certainly take them into consideration for future improvements. We hope to welcome you back soon!Sincerely, Hotel Management
par un voyageur
Publié le 25 sept. 2024 sur Expedia
par un voyageur
Publié le 25 sept. 2024 sur Expedia
