Note fondée sur 849 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,4 Service et personnel
3,5 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 août 2024 sur Expedia
It was nice
Commentaires de Gestion de l’hôtel
10 août 2024 par Manager on duty, Gestion de l’hôtel
Dear Kyndel, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay.Sincerely,Management
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par Manager on duty, Gestion de l’hôtel
Dear Anthony, Thank you for sharing your experience with us. We sincerely appreciate your feedback and take your concerns seriously. Ensuring a comfortable stay for our guests is our top priority, and your comments have highlighted areas where we need to make immediate improvements.We will be reviewing the issues you've mentioned with our team to ensure that they are addressed promptly. We regret that your stay was not as comfortable as it should have been and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Management
par un voyageur
Publié le 7 août 2024 sur Expedia
Great hotel and staff always nice and helpful.
Commentaires de Gestion de l’hôtel
7 août 2024 par Manager on duty, Gestion de l’hôtel
Dear valued guest, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management
par un voyageur
Publié le 7 août 2024 sur Expedia
Breakfast was limited to oats, bread, fruit and cereals. Furniture were old and refrigerator was not working. For the name “Radisson”, it could have been lot better
Commentaires de Gestion de l’hôtel
7 août 2024 par Manager on duty, Gestion de l’hôtel
Dear Vinayak, Thank you for sharing your feedback with us. We regret to hear that certain aspects of your stay did not meet your expectations.We apologize for the limited breakfast options and the condition of the furniture. It's also concerning to hear that the refrigerator in your room was not working. We strive to maintain the high standards associated with the Radisson name and clearly fell short in this instance.Your comments are invaluable as they help us identify areas for improvement. We will address these issues with our team to ensure a better experience for future guests. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.Sincerely,Management
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Manager on duty, Gestion de l’hôtel
Dear valued guest, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management
par un voyageur
Publié le 3 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 août 2024 par Manager on duty, Gestion de l’hôtel
Dear Maryjane, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management
par un voyageur
Publié le 2 août 2024 sur Expedia
The staff was excellent!
Commentaires de Gestion de l’hôtel
2 août 2024 par Manager on duty, Gestion de l’hôtel
Dear Lara, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay.Sincerely,Management
par un voyageur
Publié le 2 août 2024 sur Expedia
got a two bed room and one of the sheets on the bed were ripped, also the tub was a bit dirty
Commentaires de Gestion de l’hôtel
2 août 2024 par Manager on duty, Gestion de l’hôtel
Dear Joseph, Thank you for sharing your experience with us. We are sorry to hear about the issues you encountered with the bedding and the tub during your stay. Your comfort and satisfaction are important to us, and we are committed to ensuring a pleasant experience for all our guests.Your feedback is valuable, and we will be reviewing these concerns with our housekeeping team to make the necessary improvements. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Management
par un voyageur
Publié le 31 juill. 2024 sur Expedia
I got a discounted stay off expedia. I bought insurance on my stay because my flights were getting delayed left and right and wanted the possibility of canceling with a refund. as it turned out, i did need to cancel because my uber from the airport to the hotel was going to be $40 so i needed a closer hotel. The guy on the phone wouldn't let me cancel because I already got a deal on the room. So, I had to stay. When I got there, they informed me I had to pay an extra $50 for a security deposit and it would take 2-3 days to get it back. It's been a week and I still haven't gotten it. I called and asked about it and he changed it to now being 5-7 business days. I was in the middle of a sentence when he hung up on me. When I was checking out of the hotel, I also asked for a receipt of my security deposit and he said no. this whole situation seems extremely sketchy to me. I was only there for one night and it's turning into a stressful experience. The stay wasn't very nice either. Nothing good for breakfast and none of the tables were clean in the dining area. It was disgusting. I don't recommend staying here.
Commentaires de Gestion de l’hôtel
2 août 2024 par Manager on duty, Gestion de l’hôtel
Dear Jade, Thank you for taking the time to share your experience with us. We understand how frustrating and stressful your situation must have been, and we sincerely apologize for the inconvenience you faced.We take your concerns very seriously and will be investigating the issues you've highlighted to ensure they are addressed promptly. Our goal is to provide a hassle-free and pleasant experience for all our guests, and it is clear that we fell short during your stay.Regarding the security deposit, we are committed to resolving this matter for you as quickly as possible. If you still have not received your refund, please contact us directly, and we will ensure this is expedited.Your feedback is invaluable to us as we strive to improve our services and facilities. We hope to have the opportunity to provide you with a much better experience in the future.Thank you again for bringing this to our attention.Sincerely,Management
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 août 2024 par Manager on duty, Gestion de l’hôtel
Dear Brenda, Thank you for taking the time to post this rating. We would love to know more about your stay as we are always aiming for perfection with all of our guests. Our team would greatly appreciate it if you could give the hotel a call directly to give us your feedback on your stay. Thank you for choosing us and we are looking forward to your next stay; However, next time it will be worthy of a 5 Star Review! Sincerely,Management
