Avis Harbour House Hotel

HelloThanks for letting us know how your stay was. Great to see that we met your expectations and your time on Salt Spring Island was a success! We look forward to having you back.

Thank you for the positive review! We are so pleased you enjoyed your stay with us!

Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had during your recent stay with us. We always do the best to make people feel warm and welcomed it is regrettable to hear that you felt the service did not meet your expectations, especially after we were able to accommodate an early check-in and waive the associated fee.We strive to provide excellent service to all our guests, recognizing that each visitor has unique needs and itineraries. Our team works diligently to balance these requests, it is always our intention to assist everyone to the best of our ability.We understand that early check-in can significantly enhance your experience, and we appreciate your suggestion regarding guaranteed early check-in options. We actually do have a limited amount of guaranteed early check in packages for purchase available to our guests through our front desk. Alternatively quite a few of our guests will opt to check in a day early so they can enjoy a leisurely stay while attending their event or function. No one likes to feel rushed or pressured, as the say here, you are now on Island time and while we do prioritize the guests that have purchased the early check in package we continue to do the best we can to accommodate our other guests with early check ins as fast as we can.Please know that our housekeeping and front desk teams are dedicated to ensuring every guest has a pleasant stay. Your feedback is invaluable, and we will certainly consider it as we review our services.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience we aim to deliver.

Hello You are right. Unfortunately we do not have an elevator, and we agree that you should not have to carry your luggage to your room. We do have a porter that is usually awaiting our guests arrival, perhaps he was busy with another guest. I am truly sorry that you had to carry your own luggage up the stairs. You can always ask front desk for assistance as well, we are always happy to help. I will make a note to our check in agents to see if guests are needing assistance. Thank you for letting me know, next time we hope to deliver that 5 start experience for you.

HelloGreat that you had the opportunity to visit Ganges on foot. Truly there is so much to see and on foot seems even better as you get to experience the sights, sounds and culture first hand! We think we have the best location too... glad you enjoyed your stay. Looking forward to welcoming you back!

Hello,Sorry to see that your stay wasn't up to par. I am always available if you are are having issues with your stay. Sometimes connecting when something is not quite right helps both of us as we do strive to offer a 10/10 stay. Please reach out if you have a concern you wish to discuss.

HelloNice to see that you enjoyed your stay with us. We appreciate you choosing to stay with us ... and look forward to welcoming you back again!

Hello,Happy to see that you have enjoyed your stay with us. We look forward to your return to Salt Spring Island!

HelloGlad to hear we are a 5/5... we look forward to having you back on Salt spring and doing it all over again! Until then Safe Travel and Take Care!

Hello,Thanks for letting other people know how your stay was with us while visiting Salts spring Island! We look forward to making your next stay a 5 star... please reach out and let us know what we missed!