Note fondée sur 10 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 août 2024 sur Hotels
Huone yllätti todella positiivisesti! Tilaa oli runsaasti kahdelle hengelle, näkymät parvekkeelta huikeat ja hinta-laatusuhde todella kohdallaan. Huoneesta löytyi kaikki tarvittavat välineet pidempäänkin majoittumiseen. Ainoina miinuksina keksin keittiön ikkunattomuuden ja ylimmän huoneiston yleisen turvallisuuden. Keittiössä ei ollut ikkunaa tai liesituuletinta, ja palovaroitin oli aivan lieden läheisyydessä. Ruoanlaitosta oli jätetty varoitus, että palovaroittimen lähdessä soimaan palokunnan käynnistä saattaa koitua suuri lasku (jopa 2500 €) asiakkaalle, joten ikkuna pitäisi jättää auki. Ylimmässä huoneistossa ikkunaa ei keittiössä kuitenkaan ollut, joten ruoanlaitto tuntui melko riskialttiilta. Yleisesti ottaen ylimmän huoneiston turvallisuudessa olisi myös parantamisen varaa: asuntoon pääsee koodilukollisen oven kautta, mutta tämä ovi on helppo kiertää, jolloin mahdollisilla varkailla on vapaa pääsy asuntoon, koska huoneen muita ovia ei ole suojattu koodilukolla.
Commentaires de Gestion de l’hôtel
8 août 2024 par Numa Guest Experience Team , Gestion de l’hôtel
Dear Emmi,Thank you for your feedback!We're happy to read that you enjoyed your stay. We're excited to discuss your suggestion with the entire team and look forward to welcoming you again soon. The notice on the cooking hob is indeed intended as a precautionary measure. We want to ensure the safety and comfort of all our guests, and unfortunately, there have been instances where fire alarms were triggered due to insufficient ventilation while cooking. Many guests overlook these steps, which often leads to unnecessary alarms. This can result in a substantial bill from the fire department, which we strive to avoid.We apologize if this notice caused you any concern or inconvenience. Our goal is to ensure a safe and pleasant stay for all our guests. We hope this explanation clarifies the intent behind the policy, and that you will consider utilizing the kitchen amenities during your next stay.If you'd like to speak in more detail, you can always contact our Guest Experience Team. We are continuously looking out for ways to improve and hope we can prove that to you soon.Best regards,
par un voyageur
Publié le 16 juin 2024 sur Expedia
Einchecken und auschecken zu kompliziert und umständlich
Commentaires de Gestion de l’hôtel
17 juin 2024 par Numa Guest Experience Team, Gestion de l’hôtel
Lieber Heng,vielen Dank für dein Feedback! Wir hoffen, dass du trotz der kleinen Unannehmlichkeiten deinen Aufenthalt genießen konntest. Solltest du noch weitere Fragen oder Anliegen haben, kannst du uns jederzeit gerne kontaktieren.Freundliche Grüße,
par un voyageur
Publié le 29 mai 2024 sur Expedia
A perfect location for everything. It's right in the old town of Salzburg where a lot of actions are. Easy transportation to everywhere, including the tram and buses to the Hbf right outside the building. It's clean and spacious. We enjoyed our stay there and recommending it.
Commentaires de Gestion de l’hôtel
30 mai 2024 par Numa Guest Experience Team , Gestion de l’hôtel
Dear Winnie,We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,
par un voyageur
Great little find in a good location
Publié le 25 févr. 2024 sur HotelsWe stayed here for a couple of nights to see a bit of Salzburg and do the Sound of Music tour. The apartment was super easy to find and we had a very spacious and clean apartment. Very good location. There are stairs (FYI, no lift, so if carrying a bit of baggage grates on you, don’t stay here) we had 3 suitcases and some skis between us and were absolutely fine. At first, walking in is a a little bit of an eyesore but you fault the apartment, very spacious, well decorated and welcoming. Communication was done via WhatsApp but can’t really fault that, it was very helpful and straight forward. Only thing was there was some noisy drilling before 8am but we are pretty early risers so it didn’t bother us. Nice cafe for breakfast just across the road!
Commentaires de Gestion de l’hôtel
1 mars 2024 par numa Guest Experience Team, Gestion de l’hôtel
Dear Leah,Thank you for the wonderful feedback and easy communication during your stay. We're incredibly pleased to read that you enjoyed your stay and that we were able to support you. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team
par un voyageur
Publié le 23 déc. 2023 sur Expedia
Absolutely appalling stay at this property. The entire building is keyless and unmanned which is great in theory but awful when the digital locks fail and you are trapped inside the building for an hour. Their 24/7 customer service isn't responsive - they took over an hour to respond to the failed lock and the situation was only resolved by a German-speaking tenant calling a phone number.
BEWARE of Apartment 301 - the cleaner's closet is INSIDE your apartment after your front door, meaning there is ZERO privacy when using the kitchen, bathroom, or toilet. There's even a mirror installed so anyone in the cleaning closet can see you exiting the toilet.
Overall I have rarely had a worse experience than with this company. The unmanned aspects make it a joke and the whatsapp is primarily run by a Bot which makes interactions long and painful.
I Would not recommend staying here at all.
Commentaires de Gestion de l’hôtel
1 févr. 2024 par numa Guest Experience Team, Gestion de l’hôtel
Dear Nick,Thank you for your feedback and your suggestions to improve our service. We're working hard to enhance our processes, and every suggestion helps us find ways to do that. We're sorry that we weren't able to meet your expectations, and we hope that we can convince you to visit us again as we grow. We'll discuss your comment with the team. Our team will do our best to make sure this doesn't happen again. We hope you'll give us another chance to show you what a truly wonderful stay at one of our properties is like. Please let us know if you would like to discuss this personally, and we will get in contact with you.Best regards, numa Guest Experience Team
par un voyageur
Publié le 16 déc. 2023 sur Expedia
It was quirky and beautiful.
Commentaires de Gestion de l’hôtel
1 févr. 2024 par numa Guest Experience Team, Gestion de l’hôtel
Dear Emma,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team
par un voyageur
Publié le 19 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
18 oct. 2023 par numa Guest Experience Team, Gestion de l’hôtel
Dear Kim Bjerregaard,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,
par un voyageur
Publié le 1 sept. 2023 sur Expedia
Abbiamo alloggiato nell appartamento familiare: confort assoluto e ottimi letti.Assolutamente centrale,facilità di check in e out e ottima comunicazione sui vari step via wazzap!
Commentaires de Gestion de l’hôtel
18 oct. 2023 par numa Guest Experience Team, Gestion de l’hôtel
Dear Silvia,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,
par un voyageur de Hamilton
Publié le 2 mai 2023 sur Expedia
par un voyageur
Publié le 8 avr. 2022 sur Expedia
We were moved to another location due to the hot water heater issue. The new location was extremely inconvenient. We had to Uber or taxi everywhere. The 1st location was steps away from everything. That’s why we booked it. I don’t think we should have to pay the same price as the 1st location. 1st location was a beautiful big apartment. We were so sad to have to leave.
Commentaires de Gestion de l’hôtel
9 avr. 2022 par Matteo, Gestion de l’hôtel
Dear Christine,
thank you for the review and your patience.
Unfortunately we had an issue with the hot water in Sonate and had to relocate you and other guests to other properties.
We are very sorry for the inconvenience: there wasn't much else we could do.
We hope to have the chance to welcome you in Sonate in the future, to make sure you have a fantastic stay.
Best regards,
Matteo
numa Guest Experience Team
