Ratings based on 413 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 17, 2024
Comment from Hotel Management
Nov. 17, 2024 by Guest Relations, Hotel Management
Estimado Michael. ¡Muchísimas gracias por su calificación de 5 estrellas! Nos llena de alegría saber que su experiencia fue excelente en todos los aspectos. Su satisfacción es nuestra mayor recompensa, y estamos emocionados de que haya tenido una estancia tan positiva.Esperamos poder darle la bienvenida nuevamente muy pronto y ofrecerle otra experiencia excepcional. ¡Gracias por su apoyo y confianza! Su satisfacción es lo que nos motiva a seguir mejorando cada día.¡Hasta pronto!Saludos, Dannyely S, Guest Relations Department.
by A traveller
Posted Aug. 16, 2024 on Hotels
Comment from Hotel Management
Aug. 21, 2024 by Guest Relations., Hotel Management
Dear Wilson,Thank you for taking the time to share your feedback and for the rating of 8 out of 10 stars. We’re delighted to hear that you had a positive experience with us overall.We value your insights as they help us improve and provide a better experience for all our guests.Thank you once again for your feedback and for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future.Best regards,Euromar HeyerGuest Relations
by A traveller
Posted Aug. 14, 2024 on Expedia
Some of the best days of my life. Please go.
Comment from Hotel Management
Aug. 21, 2024 by Guest Relations., Hotel Management
Dear Shannon,Thank you so much for your amazing review! We are thrilled to hear that you had some of the best days of your life with us.Your enthusiastic recommendation means a lot to us, and we’re delighted that our team and services contributed to such a memorable experience. We genuinely appreciate your kind words and the time you took to share your positive feedback.We look forward to welcoming you back and creating more unforgettable moments in the future. If there’s anything specific you’d like to experience on your next visit, please feel free to let us know.Thank you once again for your wonderful review!Best regards,Euromar HeyerGuest Relations
by A traveller
5 Stars
Posted Aug. 11, 2024 on HotelsComment from Hotel Management
Aug. 21, 2024 by Guest Relations., Hotel Management
Estimado Real,¡Muchísimas gracias por su increíble calificación de 10 sobre 10 estrellas! Nos alegra profundamente saber que su experiencia en nuestro hotel fue excepcional.Estamos encantados de que su reconocimiento a nuestro equipo y a nuestros servicios es muy valioso y nos motiva a seguir ofreciendo lo mejor a nuestros huéspedes.Le agradecemos sinceramente por tomarse el tiempo de compartir su experiencia tan positiva. Esperamos tener el honor de darle la bienvenida nuevamente en el futuro y de seguir brindándole experiencias memorables.¡Gracias nuevamente por su apoyo y amables palabras!Atentamente,Euromar HeyerGuest Relations
by A traveller
Posted Aug. 11, 2024 on Expedia
Comment from Hotel Management
Aug. 21, 2024 by Guest Relations., Hotel Management
Estimada Ramona,Lamentamos profundamente saber que su experiencia en nuestro hotel no cumplió con sus expectativas y le agradecemos que se haya tomado el tiempo de compartir su opinión.Nos preocupa mucho que haya tenido una experiencia negativa, y sus comentarios son extremadamente valiosos para nosotros. Queremos pedirle disculpas sinceramente por cualquier inconveniente que haya experimentado. Nuestro objetivo es proporcionar una experiencia positiva a todos nuestros huéspedes, y claramente no logramos cumplir con este objetivo en su caso.Agradecemos nuevamente sus comentarios y esperamos tener la oportunidad de mejorar y servirle mejor en el futuro.Atentamente,Euromar HeyerGuest Relations
by A traveller
Posted Aug. 1, 2024 on Expedia
The hotel is very well kept with lavish rooms and amazing view!!! However, there are no activities, no night life and no entertainment whatsoever for an all adult hotel. The variety of food offered is very limited and is not good.
Comment from Hotel Management
Aug. 7, 2024 by Guest Relations Bahia Principe Grand Samana , Hotel Management
Dear Mr. Almanzar We sincerely thank you for sharing your experience after your recent stay at Bahia Principe Grand Samana.We are glad to hear that you found our hotel well maintained, with luxurious rooms and breathtaking views. We greatly value your appreciation of these aspects of our property.We regret that your experience did not fully meet your expectations in terms of activities, nightlife and entertainment. Likewise, we take note of your comments on the variety and quality of the food. Our goal is to provide a diverse and satisfying dining experience, and your observations will help us to adjust and improve our gastronomic offerings.We thank you again for your time and valuable comments. We look forward to the opportunity to welcome you back and provide you with an experience that meets your expectations.Best regards,Annie Rijo
by A traveller
Posted Jul. 31, 2024 on Expedia
This is a beautiful place to relax and enjoy the pool or the beautiful beach. I personally enjoy the beach where I stayed the most. The staff is amazing, welcoming, and prompt to make you feel at home. I definitely recommend this resort to anyone who wants to enjoy D.R. in style. To the owners of this property, I would say your staff is a great asset, especially Victor/Basiles/Yuteiry/Margarita/Irineo. God Bless you All and continue prospering in this place. See you soon.
Comment from Hotel Management
Aug. 7, 2024 by Guest Relations Bahia Principe Grand Samana , Hotel Management
Dear Mrs. Aires We deeply appreciate you taking the time to share your experience at Bahia Principe Grand Samana.We are very pleased to know that you enjoyed the beauty of our beach and pool, and that you found our staff so welcoming and efficient. Your kind words about our team, especially Victor, Basiles, Yuteiry, Margarita and Irineo, are truly appreciated. Without a doubt, their dedication and professionalism are a great asset to us, and we are delighted that they contributed to making your stay memorable.We sincerely thank you for your recommendations and for highlighting the positive aspects of our resort. It will be our pleasure to welcome you back in the future and continue to provide you with a first class experience.Best regards,Annie Rijo
by A traveller
Posted Jul. 29, 2024 on Expedia
Only was serving buffet
Comment from Hotel Management
Aug. 7, 2024 by Guest Relations Bahia Principe Grand Samana , Hotel Management
Dear Mr. Santos Thank you for taking the time to share your comments about your recent stay at Bahia Principe Grand Samana.We are sorry to hear that your experience with the culinary offerings was not completely satisfactory. At our resort, we work to provide a variety of culinary options to satisfy the preferences of all our guests. Your observation about the buffet service will be carefully reviewed to evaluate how we can improve our offerings and ensure a more diverse experience in the future.We appreciate your feedback and look forward to the opportunity to welcome you again, offering an experience that meets your expectations.Best regards,Annie Rijo
by A traveller
Posted Jul. 26, 2024 on Expedia
Entretement
Comment from Hotel Management
Jul. 26, 2024 by Guest Relations Bahia Principe Grand El Portillo, Hotel Management
Dear Mr. Manuel Thank you for sharing the review of your stay with us, we are glad to know that we have met your expectations. We look forward to welcoming you again at Bahia Principe Grand Samana.Kind regards Annie Rijo
by A traveller
Posted Jul. 23, 2024 on Expedia
Comment from Hotel Management
Aug. 21, 2024 by Guest Relations., Hotel Management
Estimada Felicia,Lamentamos profundamente saber que su experiencia en nuestro hotel no cumplió con sus expectativas y le agradecemos que se haya tomado el tiempo de compartir su opinión.Nos preocupa mucho que haya tenido una experiencia negativa, y sus comentarios son extremadamente valiosos para nosotros. Queremos pedirle disculpas sinceramente por cualquier inconveniente que haya experimentado. Nuestro objetivo es proporcionar una experiencia positiva a todos nuestros huéspedes, y claramente no logramos cumplir con este objetivo en su caso.Agradecemos nuevamente sus comentarios y esperamos tener la oportunidad de mejorar y servirle mejor en el futuro.Atentamente,Euromar HeyerGuest Relations
