Note fondée sur 23 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
5,0 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 juin 2024 sur Expedia
They cannot find the reservation. Not sure if it was Expedia fault or hotel fault. Air Conditioning in the living room was not working. The water from the shower was getting to the bedroom area and carpet was wet in the bedroom. At the checkout again the staff could not find us, then when the staff found us the girl does not know how to print the invoice. So, whole experience was kind of disaster.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Hilton Garden Inn Samarkand, Gestion de l’hôtel
Dear Guest,Thank you for bringing these concerns to our attention. We sincerely apologize for the inconveniences you experienced during your stay. This is certainly not the level of service we strive to provide.Regarding the issues you mentioned, we will investigate and address each one with our team to ensure they are promptly resolved. Rest assured, we take your feedback seriously and will use it to improve our services.We value your patronage and hope to have the opportunity to welcome you back in the future, where we aim to provide you with a much-improved experience.Warm regards,
par un voyageur
Publié le 18 juin 2024 sur Expedia
good staff
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Hilton Garden Inn Samarkand, Gestion de l’hôtel
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our staff. It was our pleasure to assist you. We look forward to welcoming you back again soon!
par un voyageur
it was a very nice stay
Publié le 6 juin 2024 sur HotelsCommentaires de Gestion de l’hôtel
24 juill. 2024 par Hilton Garden Inn Samarkand, Gestion de l’hôtel
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our staff. It was our pleasure to assist you. We look forward to welcoming you back again soon!
par un voyageur
Publié le 13 mai 2024 sur Hotels
par un voyageur
Publié le 4 mai 2024 sur Hotels
ローケーションも良い、観光地空港からも遠くない。
部屋は清潔でとても静かでした。
ベットも寝心地が良かった。
また、泊まりたい。
par un voyageur
Publié le 11 avr. 2024 sur Expedia
Excellent hotel, great location - around 30min walk to the key tourist sites - and helpful staff. The food is also quite good at the restaurant. They even have a laundromat that came in very handy. One slight drawback - no alcohol is served.
par un voyageur
Publié le 10 avr. 2024 sur Expedia
Amazing property , quiet new neat and clean , breakfast spread was amazing
par un voyageur
Publié le 6 avr. 2024 sur Expedia
We booked a room for 3 people and got one double bed and extra charge required for additional bed. For info, triple rooms like ours are much more expensive than double rooms and charging an extra bed is therefore unacceptable. The staff looked mostly out of their depth when asked anything. The hotel is a long way from the sights. Would not recommend
Commentaires de Gestion de l’hôtel
8 avr. 2024 par Hilton Garden Inn Samarkand, Gestion de l’hôtel
Thank you for taking the time to provide your feedback. We apologize for any inconvenience you experienced during your stay. Please know that your comments have been noted, and we will address the issues you've raised with our team to ensure improvements are made. We regret that your room arrangement did not meet your expectations, and we understand your concerns regarding the extra charge for an additional bed. We strive to provide fair and transparent pricing for our accommodations and will review our policies accordingly. Regarding the location, we regret any inconvenience caused by our distance from the sights. We value your input and hope to have the opportunity to better serve you in the future. If you have any further concerns, please feel free to contact us directly. Best regards,
par un voyageur
Publié le 10 mars 2024 sur Expedia
Great stay!
Commentaires de Gestion de l’hôtel
8 avr. 2024 par Hilton Garden Inn Samarkand, Gestion de l’hôtel
We're absolutely delighted to hear that you had a fantastic stay with us! Thank you so much for choosing to stay at our hotel and for taking the time to share your positive experience. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations.Our team works hard to ensure that every guest has a memorable and enjoyable stay, so it's incredibly rewarding to receive feedback like yours. We truly appreciate your kind words and your recommendation.We hope to have the pleasure of welcoming you back again soon for another wonderful stay. If there's anything we can do to make your next visit even more special, please don't hesitate to let us know.Sincerely,
par un voyageur
Publié le 5 mars 2024 sur Expedia
Hotel di stampo internazionale, personale gentile e disponibile, camera ampia e confortevole, buona e varia la colazione, ottimo il ristorante, bella e funzionale la piscina e la spa
Commentaires de Gestion de l’hôtel
8 avr. 2024 par Hilton Garden Inn Samarkand, Gestion de l’hôtel
Grazie per le belle parole! Siamo felici di sapere che il suo soggiorno presso di noi sia stato piacevole e che abbia trovato le nostre strutture e i nostri servizi all'altezza delle sue aspettative. Apprezziamo molto il suo feedback e speriamo di poterla accogliere nuovamente in futuro. Cordiali saluti,Hilton Garden Inn Samarkand
