Note fondée sur 28 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Très correct
Publié le 8 août 2022 sur HotelsLe personnel est très agréable, rapport qualité prix parfait. Seul petit bémol le bruit le soir. Les chambres sont mal isolées et on entend les chambres voisines et les gens dehors.
Commentaires de Gestion de l’hôtel
10 août 2022 par Stanislav, Gestion de l’hôtel
Dear guests,
Thank you for the nice review. We hope you will be our guests again.
Best Regards
par un voyageur
Nice room
Publié le 3 janv. 2021 sur HotelsBon hotel ! Propre personnel sympathique !
Commentaires de Gestion de l’hôtel
3 janv. 2021 par Stanislav, Gestion de l’hôtel
Thank you for your wonderful review.
Be healthy.
Best Regards
par un voyageur
Publié le 27 oct. 2020 sur Hotels
par un voyageur
Publié le 22 mai 2018 sur Hotels
Très bon rapport qualité-prix. Chambre spacieuse, lumineuse, avec la terrasse en prime.
par un voyageur
Publié le 22 déc. 2023 sur Expedia
There’s nothing Grand about it in the slightest. It isn't the cheapest hotel around yet you still have to pay 10bng to use the sauna each time. I have stayed in a lot of hotels in Bulgaria and this is the first I’ve heard of this. No kettle or hairdryer in the room, just a TV and drinking glasses. Extremely dated, the bed is not comfortable and you can feel the springs. The drains/water really smell disgusting and the shower curtain stank of cigarette smoke. The room was not at all soundproofed (it is really noisy). You can hear people in other rooms talking and even going to the toilet! Breakfast is not a buffet as stated in the description, it is an option of 4/5 small offerings. I ordered scrambled eggs as stated on the menu and this is literally all I got! My partner ordered the combination option which included one slice of tomato, stale cake with salami and cheese. In addition, check-in took ten times longer than it should as the guy didnt speak English. He had to make calls to someone else who worked there to translate. Fair enough until he kept on saying we owed 80bng for the room. I said I had paid (on Gtranslate), it was then written on paper for me. I reiterated I had paid and showed the invoice yet he then claimed I still needed to pay for breakfast which was included. Totally unprofessional.An apology was given for the language barrier in the morning but it is the demanding more money that I didn’t feel comfortable with.Not worth the money, get nicer and cheaper!
Commentaires de Gestion de l’hôtel
22 déc. 2023 par Stanislav Velinov, Gestion de l’hôtel
Hi Kirsty,First of all I want to thank you for being our guests and to assure you how unhappy we are when our guests leave unsatisfied.The only good thing is that this happens very, very rarely.Thank you for your review and we assure you that we will take action on the issues you described, but only on those that actually exist.We wish you a merry Christmas and a successful 2024!
par un voyageur
Va bene per una notte di passaggio
Publié le 21 oct. 2023 sur HotelsStanza ampia e pulita colazione da migliorare
par un voyageur
Publié le 6 juin 2023 sur Hotels
par un voyageur
Publié le 4 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
5 juin 2023 par Stanislav, Gestion de l’hôtel
We at the Grand Hotel team would like to thank you very much for the wonderful review you have given us.We wish you much health and much success.Best Regards
par un voyageur
Styr unna
Publié le 3 juin 2023 sur HotelsLangt fra glimrende 😱 Her er det langt fra bildene og teksten som er i annonsen på dette stedet.
Legger ved bilde av et basseng nok de fleste hadde blitt syke av å bade i.
Det viser standarden på dette hotellet.
Commentaires de Gestion de l’hôtel
3 juin 2023 par Stanislav, Gestion de l’hôtel
Hello, Thank you for your review. The swimming pool at the Grand Hotel opens at the end of June or the beginning of July (it depends on the weather, we are still located in the mountains). That is, in the picture you can see a pool that is not working at the moment. We are very sorry that you were dissatisfied, but we assure you that we strive for our quality to match the extremely low price you pay. We wish you good health and success.Best Regards
par un voyageur de honiton
Publié le 26 mars 2023 sur Expedia
It’s location
