Hotel MS San Luis Village Premium Hotel Reviews

Ratings based on 170 Guest Reviews

Hear it directly from our travellers

3.4 out of 5

65% of guests recommend

3.5 Room cleanliness

3.5 Service & staff

3.5 Room comfort

3.0 Hotel condition

TRAVELOCITY GUEST REVIEWS

Hear it directly from our travellers

5 out of 5

by A traveller

Posted Jan. 27, 2024 on Expedia

I like 👍

Comment from Hotel Management

Jan. 29, 2024 by Hotel San Luis Beach House, Hotel Management

Thank you very much, we hope you have a soon return.

2 out of 5

by A traveller

Posted Aug. 8, 2023 on Expedia

Hotel is old and everything is broken. Worst service ever!

5 out of 5

by A traveller

This traveller left a rating score only Posted May 17, 2023 on Expedia

5 out of 5

by A traveller

This traveller left a rating score only Posted May 17, 2023 on Expedia

2 out of 5

by A traveller

Posted Oct. 10, 2022 on Expedia

They claim to have laundry and they dont, they say to have small fridge and none are working, my Ac was not working properly and they dont care, location is far from the center wich has all food variety. Their Rest and bar has very short menu and low cuality.like 2 ppl from the staff ok the rest especially front desk wont solve any of your problems. Hotel has potential but Its like no one care, cant recomend it.

2 out of 5

by A traveller

Posted Oct. 5, 2022 on Expedia

1 Very bad service in the reception for the check in and check out 2 Very bad quality in the towel that they borrow 3 Very bad clean services (room, Diner, beach chair)

2 out of 5

by A traveller

Posted Aug. 29, 2022 on Expedia

Upon arrival, check in was suppose to be at 3pm. The hotel staff had us waiting 2 hours, we ended up checking in at 5pm. San Andres locals are not very friendly and lack customer service. The room's ac did not work properly and the bathroom door was broken. There's a restaurant in sight, the food is way overpriced. There are no other restaurants in the area leaving you no other option than to have to eat there, unless you grab a taxi to where all the restaurants are which is about a 20min car ride away from the village. Don't expect to be able to walk around and venture out of the hotel since there is nothing around. This is a place you may enjoy if you're looking to just relax in one spot at the beach and dont mind over paying for food.

5 out of 5

by A traveller

This traveller left a rating score only Posted Aug. 5, 2022 on Expedia

5 out of 5

by A traveller

Playa y sitio hermosa!

Posted Feb. 19, 2022 on Hotels

We stayed 4 nights in an ocean view upper room. Staff were friendly and accomodating and restaurant dinner was very good. This is a wonderful place to be directly on the San Luis beach, walking distance to several restaurants and a convenience store. The hotel provides shaded chaise lounge chairs on beach, excellent beachfront bar service, and music. Special dinners and activities can be arranged. Hot water and wifi in the room were reliable.