Note fondée sur 914 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,3 Propreté de la chambre
3,2 Service et personnel
2,6 Confort de la chambre
2,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 mai 2024 sur Expedia
C’est complètement malpropre!
Commentaires de Gestion de l’hôtel
15 mai 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Manon, We're deeply sorry to hear about your disappointing experience during your stay. Maintaining cleanliness and orderliness is a priority for us, and we apologize for falling short of your expectations in this regard. Your feedback is invaluable to us, and we will address the issues raised to ensure that such lapses do not occur in the future. We hope you'll consider giving us another chance to provide you with the exceptional experience you deserve.
par un voyageur
Publié le 18 nov. 2024
This is not somewhere to stay if you want a good night sleep after a long drive. Or if you want to feel cleans. That shower/bathtub was dirty dirty, tv didn’t even work, light bulbs were missing and my husband had to fix the toilet just so we could go to the bathroom. I took picture and I wish I could post them.
Commentaires de Gestion de l’hôtel
21 nov. 2024 par Guest Relations Management , Gestion de l’hôtel
Dear Michelle,We understand how frustrating it can be when you're looking forward to a restful stay after a long drive, and we sincerely apologize for the issues you encountered with the cleanliness, maintenance, and amenities. Your concerns about the shower, TV, lighting, and toilet have been noted, and we are committed to addressing them promptly to ensure future guests have a better experience. We hope you'll consider staying with us again so we can provide you with the quality experience you deserve.
par un voyageur
Publié le 26 août 2024 sur Expedia
It' was overall pretty gd for the price. Nothing to complain about.
Commentaires de Gestion de l’hôtel
27 août 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Jennifer, Thank you for the wonderful review! It’s great to hear that you found our place to be a good value for the price. We’re thrilled that everything met your expectations and that there were no complaints. We look forward to having you stay with us again!
par un voyageur
Publié le 25 août 2024 sur Expedia
Very dirty
Commentaires de Gestion de l’hôtel
26 août 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Doug, Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations, especially regarding the cleanliness of the room. Cleanliness is a top priority for us, and I apologize that we fell short in this area during your stay. Your comments are valuable, and I’ll make sure to address this issue with our housekeeping team to ensure improvements. I hope you’ll consider giving us another chance in the future.
par un voyageur
Publié le 24 août 2024 sur Hotels
Needs remodeling bad and there was trash everywhere,ourside pool was so ugly and trashy
Commentaires de Gestion de l’hôtel
27 août 2024 par Manager, Gestion de l’hôtel
Hello Maximiliano, We appreciate your feedback and regret to hear about your experience. Your comments will be shared with our team to ensure improvements are made. Our goal is to provide a pleasant environment for all our guests to enjoy during their stay. Thank you for bringing this to our attention.
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Manager, Gestion de l’hôtel
Hello Guillermo, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us with any specific feedback you may have from your stay. We value your input and would love the opportunity to make improvements.
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Kaci,Thank you for your perfect rating! It’s fantastic to know you had a wonderful stay with us. We strive to make every guest experience exceptional, and your positive feedback confirms we're on the right track. If there's anything specific you enjoyed or anything we can improve, please let us know. Looking forward to your next visit!
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Kevin,Thanks for reviewing. I'm sorry that your stay didn't live up to your hopes. Thank you for your feedback. I'd like to know more about what went wrong so that we can fix it. Please get in touch with us if you have specific worries or problems you'd like to talk about. We really hope that we'll have the chance to give you a better experience again in the future.
par un voyageur
Publié le 21 août 2024 sur Hotels
It had roaches. We saw a few of them after only being there 10 min
Commentaires de Gestion de l’hôtel
22 août 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Michelle, I'm so sorry to hear about your experience. Finding roaches in your room must have been unsettling, and it's not what we want for our guests. Please know that we take this matter seriously, and our team will be addressing it immediately to ensure it doesn't happen again. We understand how this impacted your stay, and we truly apologize for the inconvenience. Your feedback is important to us, and we hope you'll consider giving us another chance to provide a much better experience.
par un voyageur
Publié le 21 août 2024 sur Expedia
We were told that we would love it in the back area because of peace and quiet , not knowing how bad the location is , it was about 11pm there were dogs next door and I called to get another room and she said there was not any , of all the rooms there there was not any , when we woke up the roofing to the building is collapsing, which we were not told ,for the price and name it was a non safe environment for anyone
Will never recommend this location to anyone
Please get this place up to standards
Commentaires de Gestion de l’hôtel
22 août 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Elsa, Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay. It's disappointing to hear that your experience in the back area didn't meet your expectations and that the situation with the dogs and the room availability added to your frustration. We also understand your concern about the building's condition and want to assure you that your safety is our top priority. Your feedback is important, and we are taking immediate steps to address these issues. We appreciate your honesty and are committed to improving our standards to provide a safer and more comfortable environment for all our guests.
