Note fondée sur 920 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,3 Propreté de la chambre
3,2 Service et personnel
2,6 Confort de la chambre
2,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 mai 2024 sur Expedia
C’est complètement malpropre!
Commentaires de Gestion de l’hôtel
15 mai 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Manon, We're deeply sorry to hear about your disappointing experience during your stay. Maintaining cleanliness and orderliness is a priority for us, and we apologize for falling short of your expectations in this regard. Your feedback is invaluable to us, and we will address the issues raised to ensure that such lapses do not occur in the future. We hope you'll consider giving us another chance to provide you with the exceptional experience you deserve.
par un voyageur
Publié le 18 nov. 2024
This is not somewhere to stay if you want a good night sleep after a long drive. Or if you want to feel cleans. That shower/bathtub was dirty dirty, tv didn’t even work, light bulbs were missing and my husband had to fix the toilet just so we could go to the bathroom. I took picture and I wish I could post them.
Commentaires de Gestion de l’hôtel
21 nov. 2024 par Guest Relations Management , Gestion de l’hôtel
Dear Michelle,We understand how frustrating it can be when you're looking forward to a restful stay after a long drive, and we sincerely apologize for the issues you encountered with the cleanliness, maintenance, and amenities. Your concerns about the shower, TV, lighting, and toilet have been noted, and we are committed to addressing them promptly to ensure future guests have a better experience. We hope you'll consider staying with us again so we can provide you with the quality experience you deserve.
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager, Gestion de l’hôtel
Hello Kaci,We're thrilled you enjoyed your stay with us! We look forward to welcoming you back soon.
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Jeffrey, Thank you so much for your positive rating! It's wonderful to know that you enjoyed your experience. If there’s anything specific that made your stay great or anything we could improve on for next time, we'd love to hear your thoughts. We hope to welcome you back again soon!
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Cori, We’re sorry to see your rating and that we didn't meet your expectations during your stay. Although you didn’t leave any specific comments, your low score indicates there were some concerns. If there's anything you'd like to share or any way we can improve, we’d be grateful for your feedback. We hope you’ll give us another chance in the future to provide you with a better experience.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Megan, We’re sorry to see your rating and that we didn't meet your expectations during your stay. Although you didn’t leave any specific comments, your low score indicates there were some concerns. If there's anything you'd like to share or any way we can improve, we’d be grateful for your feedback. We hope you’ll give us another chance in the future to provide you with a better experience.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Great
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Miguel, Looking at your perfect score makes me happy! Thank you so much for having a great time with us. Thanks so much for your nice comments. We hope to see you again soon for another great stay!
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Manager, Gestion de l’hôtel
Hello ESTER,We are delighted to hear that you had a fantastic experience at our hotel! We look forward to welcoming you back soon for another memorable stay.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Manager, Gestion de l’hôtel
Hello Dr. Sheronna, We're sorry to hear that you didn't fully enjoy your stay. Please feel free to contact us directly to provide more details on your experience so we can address any concerns you may have.
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Manager, Gestion de l’hôtel
Hello Arnoldo,We're delighted you enjoyed your stay with us! We hope to welcome you back soon for an even better experience.
