Note fondée sur 951 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Jennifer, Gestion de l’hôtel
Thank you for your positive feedback. We are so happy that you enjoyed your stay and look forward to your next visit!
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Jennifer, Gestion de l’hôtel
Thank you for your positive feedback. We are so happy that you enjoyed your stay and look forward to your next visit!
par un voyageur
Publié le 31 août 2024 sur Expedia
No hot water, no hair drier, most of the bathroom fixtures are rusted. Staff gave excuse they are remodeling so don’t expect results.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Jennifer, Gestion de l’hôtel
Thank you for taking the time to share your feedback. I'm truly sorry to hear about the issues you experienced during your stay, including the lack of hot water, missing hairdryer, and the condition of the bathroom fixtures. This is not the standard we strive to provide, and I understand how frustrating it must have been.While we are indeed in the process of remodeling, this should never impact the comfort and quality of your stay. I sincerely apologize if our staff's response came across as dismissive; our goal is to ensure all our guests feel valued and well taken care of, regardless of any ongoing work.Please know that we are addressing these concerns as a priority to ensure a better experience for all our future guests.Thank you once again for your feedback, and we hope to have the chance to welcome you back for a much-improved stay.
par un voyageur
Publié le 30 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Jennifer, Gestion de l’hôtel
Thank you for your positive feedback. We are so happy that you enjoyed your stay and look forward to your next visit!
par un voyageur
Publié le 29 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Jennifer, Gestion de l’hôtel
Thank you for your positive feedback. We are so happy that you enjoyed your stay and look forward to your next visit!
par un voyageur
Publié le 28 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Jennifer, Gestion de l’hôtel
Thank you for your positive feedback. We are so happy that you enjoyed your stay and look forward to your next visit!
par un voyageur de Lockhart
Publié le 25 août 2024 sur Expedia
This hotel is my go to every time I take my son to and from college. It's convenient and the staff is always helpful.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Jennifer, Gestion de l’hôtel
Thank you for your positive feedback. We are so happy that you enjoyed your stay and look forward to your next visit!
par un voyageur de Alexandria
Publié le 25 août 2024 sur Expedia
The first room we stayed in only had one bed - and I slept on the sleeper sofa - which had chips under the cushions and a mattress cover that looked like it had never been washed.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Jennifer, Gestion de l’hôtel
Thank you for sharing your experience with us. I'm very sorry to hear about the issues you encountered with the sleeper sofa in your room, including the cleanliness concerns with the mattress cover and the chips under the cushions. This is not reflective of the high standards we aim to maintain, and I understand how disappointing this must have been for you.Your feedback is very important to us, and I want to assure you that we are taking immediate steps to address these concerns. Our housekeeping team has been informed, and we are reinforcing our cleaning procedures to ensure this does not happen again.I apologize for the inconvenience this caused during your stay, and I appreciate you bringing it to our attention. Thank you for choosing to stay with us, and I hope we can welcome you back in the future under better circumstances.
par un voyageur
Publié le 21 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Jennifer, Gestion de l’hôtel
Thank you for your positive feedback. We are so happy that you enjoyed your stay and look forward to your next visit!
par un voyageur de Alexandria
Publié le 19 août 2024 sur Expedia
The room I stayed in for the second part of my stay was better than the first. The only real complaint was the damp feeling of the bed linens and the general humidity in the room.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Jennifer, Gestion de l’hôtel
Thank you for your positive feedback. We are so happy that you enjoyed your stay and look forward to your next visit!
