Note fondée sur 562 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,6 Service et personnel
3,3 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 sept. 2024 sur Expedia
I had reserved 2 rooms, they were not clean, toilet seat looked like it had not been cleaned, rooms smelled like cigarette smoke, in one room the pillows and sheets had hair, the other room one of the beds looked like someone took a nap on top of the bed and had used tissues on the side. Went to the front desk to ask if housekeeping had already cleaned the room & explained why. The attendant rolled eyes has she spoke with the housekeeping over the radio. Then when I asked about extra towels, she said there were no towels. But I was able to cancel my stay and get my money refunded without a problem.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Maricela,Thank you for sharing your experience with us. I’m really sorry to hear about the issues you encountered with cleanliness and service. It’s great to know that our team was able to resolve your booking and provide a refund. We’re committed to providing a better stay for our guests, and I’ll be sure to address your feedback with our team to ensure improvements are made. We hope to have the opportunity to serve you better in the future.
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Front desk was a great help
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Toy!We're so pleased to hear you enjoyed our convenient location and found the room nice and spacious. It’s great to know that your check-in and check-out went smoothly. We're excited to welcome you back for another comfortable stay!
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Kaci!Thank you for your perfect rating! It’s fantastic to know you had a wonderful stay with us. We strive to make every guest experience exceptional, and your positive feedback confirms we're on the right track. If there's anything specific you enjoyed or anything we can improve, please let us know. Looking forward to your next visit!
par un voyageur
Publié le 21 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Diana, Thank you so much for your perfect rating of 10 out of 10! We are thrilled to hear that you had such a wonderful experience with us. Your feedback speaks volumes about the quality of service and comfort we strive to provide to all our guests. We are delighted that our efforts to ensure a memorable stay met your expectations. Your high rating is a testament to our team's dedication to excellence. We look forward to welcoming you back for another exceptional stay in the future!
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Manager, Gestion de l’hôtel
Hello Derek,We are thrilled to hear that you had a perfect stay with us! We look forward to welcoming you back soon for another amazing experience at our hotel.
par un voyageur
Not the best hotel but not the worst
Publié le 11 août 2024 sur HotelsTowel and wash cloth were dingy and old. Bed sheet had stains, front entry way to the hotel was dirty and needed repairs. Ice machine barely worked if at all. Owners of these chain hotels need to invest back into them and keep them up.
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello William, We appreciate your feedback and apologize for any inconvenience you experienced. Our team continuously strives to maintain high standards of cleanliness and comfort for our guests. We have shared your comments with the relevant departments for further review and improvement. Your input is valuable as we work towards enhancing our guests' experiences at our hotel.
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Everything
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Diana!Thank you so much for the excellent review! We're so happy to hear that you had such a great time with us. Your perfect score really means a lot to us, and it makes us want to keep up the good work. Please let us know if there is anything you liked or if there is any way we can improve your next stay. We can't wait to see you again and make sure your next stay is just as great.
par un voyageur
Publié le 17 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Tracy, Thank you for sharing your feedback with us. We are sorry to hear that your experience at Seffner Inn and Suites did not fully meet your expectations. We strive to provide a pleasant and comfortable stay for all our guests, and we regret that we fell short in your case. Your rating is important to us, and we would appreciate it if you could share more details about your experience. This will help us address any specific issues and improve our services. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
par un voyageur
Publié le 20 juin 2024 sur Hotels
Most disgusting place I've ever stayed at. The a/c was blowing nasty black stuff I had to tell them to clean because they do not clean rooms unless requested. There was a roach under the bed after they went and "cleaned"
Commentaires de Gestion de l’hôtel
21 juin 2024 par Nancy Y., Gestion de l’hôtel
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6
par un voyageur
Horrible
Publié le 19 juin 2024 sur HotelsThis place was horrible, outside very dirty, inside as well. We decided NO NO we are not staying here.
Commentaires de Gestion de l’hôtel
19 juin 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Bonnie,I'm truly sorry to hear about your recent experience at our hotel. Your feedback about the cleanliness both outside and inside the property is deeply concerning to us. Maintaining a clean and welcoming environment for our guests is our top priority, and it's clear that we fell short during your stay. Please accept our sincerest apologies for the disappointment and inconvenience this caused you. We take your comments seriously and will address these issues immediately to ensure that they do not happen again. We hope you might consider giving us another chance in the future to provide you with the experience you deserve.
