Note fondée sur 948 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,3 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Longueuil
Publié le 8 nov. 2023 sur Expedia
This place is a dump. Shame on Expedia for promoting this place. It was so bad that I left for another hotel, losing the money I paid for the room. It's all bad, dirty, matress was at least 25 years old, the bathroom is old dirty and smelling. DO NOT STAY THERE!
Commentaires de Gestion de l’hôtel
8 nov. 2023 par Shelley Jenkins - General Manager, Gestion de l’hôtel
Dear Paul,I am so sorry there were issues with your stay. I am not sure if you alerted our staff to the issues, but I sincerely regret your disappointment. Respectfully,Shelley JenkinsGeneral Manager
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Shelley Jenkins - General Manager, Gestion de l’hôtel
Dear Noemi,Thank you so much for taking time to rate our hotel. We hope you will come back and give us the opportunity to provide you with a perfect stay!With Warm Regards,Shelley JenkinsGeneral Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
We booked a room here for 5 nights- we had to be close to the hospital due to a close family member’s serious illness. On the morning of our check out we found a bed bug. When presented to the manager in a cup he thought it was no big deal. He thought we were trying to scam him. He offered to comp us one night even though we were unknowingly sleeping with bed bugs for 5 nights! After a week, still zero compensation. Terrible management practices and very rude. We always like to support local businesses when we travel, but this was ridiculous! Do not stay here!
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Shelley Jenkins - General Manager, Gestion de l’hôtel
Dear Ms. Davis, First, please let me express my sympathy for the illness in your family that precipitated your travel. I hope you will also accept my apology for any issues you experienced during your stay. Your reservation was made thru an on-line company, and you paid them at the time of booking. For security purposes, your credit card details are not shared with the hotel but stay with the company that took the reservation. Therefore, we don't have control over when any refund is processed. I encourage you to call the booking company directly. We confirmed our agreement with you and them, but we will be happy to provide them any details needed again to resolve this matter. Please know we take any reports of issues or concerns very seriously, and we take proper steps to address them.Again, please accept my apology.Respectfully,Shelley JenkinsGeneral Manager
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Shelley Jenkins - General Manager, Gestion de l’hôtel
Dear Clara,Thank you so much for taking time to rate our hotel. We are so glad you enjoyed your stay and hope to see you again soon!With Warm Regards,Shelley JenkinsGeneral Manager
par un voyageur
Publié le 18 sept. 2024 sur Hotels
It was very nostalgic for us because we have been here several times within the last 50 years. It’s a great place to bring your family! Great pool and play area! They are working on updating it!!
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Shelley Jenkins - General Manager, Gestion de l’hôtel
Dear Millie,You have made my day! We are so glad you enjoyed your stay, and we hope you will come back and see us again soon.With Warm Regards,Shelley JenkinsGeneral Manager
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Shelley Jenkins - General Manager, Gestion de l’hôtel
Dear Briseida,Thank you so much for taking time to rate our hotel. We appreciate your feedback and hope to see you again soon.With Warm Regards,Shelley JenkinsGeneral Manager
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Shelley Jenkins - General Manager, Gestion de l’hôtel
Dear Jarius,Thank you for taking time to rate our hotel We appreciate your feedback and are so glad you enjoyed your stay. Please come back and see us again.With Warm Regards,Shelley JenkinsGeneral Manager
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Shelley Jenkins - General Manager, Gestion de l’hôtel
Dear Jerry,Thank you for rating our hotel. We appreciate your feedback and hope you will come back and see us again.With Warm Regards,Shelley JenkinsGeneral Manager
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Shelley Jenkins - General Manager, Gestion de l’hôtel
Dear Valorie,Thank you for taking time to rate our hotel, and we are so glad you enjoyed your stay. Please come back and see us again soon!With Warm Regards,Shelley JenkinsGeneral Manager
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Very family friendly with a huge kids area. Dining area at breakfast time can get overwhelmed
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Shelley Jenkins - General Manager, Gestion de l’hôtel
Dear James,Thank you for taking time to share your experience. We are so glad you enjoyed your stay and look forward to seeing you again soon.With Warm Regards,Shelley Jenkins
