Note fondée sur 254 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,1 Propreté de la chambre
2,9 Service et personnel
2,3 Confort de la chambre
2,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par blanche de corse
Publié le 25 juill. 2014 sur Hotels
Hôtel correct.
par un voyageur
Publié le 20 juin 2024 sur Expedia
Dirty and the toilet does not work
Commentaires de Gestion de l’hôtel
22 juin 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Balinda,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites San Angelo. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was unsatisfactory. You indicated that you were unsatisfied with your stay due to the lack of cleanliness and the toilet was not working. Please accept our sincerest apologies for the negative impact this had on your stay. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, your feedback is very important to us, so thank you for sharing.We understand that your overall experience fell far below your expectations, and we are committed to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 8 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 juin 2024 par Adraine Rediresponse Specialist, Gestion de l’hôtel
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES SAN ANGELO and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 8 juin 2024 sur Hotels
Not clean ,smells awful
Commentaires de Gestion de l’hôtel
8 juin 2024 par Adraine Rediresponse Specialist, Gestion de l’hôtel
Dear Octavaino,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES SAN ANGELO. We regret to hear about the issues you faced during your stay and apologize for the inconvenience caused by the lack of cleanliness of the room and the unpleasant smell. We are taking your comments seriously and will be coordinating with our team to improve the quality of our services at Red Roof. Additionally, we will use your feedback to ensure our staff is providing the level of service our guests deserve at Red Roof. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Your feedback is important to us, and we appreciate your patience.Very truly yours,AdraineRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 25 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 juin 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Albert,I sincerely apologize that your stay at our RED ROOF INN & SUITES SAN ANGELO didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 18 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 avr. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Miguel,I am pleased to have had you as our guest at our RED ROOF INN & SUITES SAN ANGELO. Your 5/5 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 15 avr. 2024 sur Expedia
Absolutely disgusting property
Commentaires de Gestion de l’hôtel
16 avr. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear Tommy,Thank you for your review following your stay at Red Roof Inn & Suites San Angelo. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the property was disgusting, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 14 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 mai 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Miguel, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES SAN ANGELO and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 7 avr. 2024 sur Expedia
Good place to stay at a good price.
Commentaires de Gestion de l’hôtel
8 avr. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Raymond,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites San Angelo. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our good location and affordable rates. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 7 avr. 2024
