Note fondée sur 27 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great Stay!
Publié le 17 déc. 2024 sur HomeAwayWe stayed in the house for our daughter's college graduation. Very nice property and well cared for. I will definately reserve it again!
par un voyageur
Great!
Publié le 23 oct. 2024 sur HomeAwayWas a great stay!
par un voyageur
Great stay
Publié le 14 juill. 2024 sur HomeAwayMy family and I had a great stay and it was in a great safe neighborhood!
par un voyageur de Texas
Great Home
Publié le 24 juin 2024 sur HomeAwayNice home in a wonderful location! Would stay again!
par un voyageur
Great Stay!
Publié le 20 mai 2024 sur HomeAwayWe had a wonderful stay at this cozy house in San Angelo, TX! The house was spacious and provided great accommodations for our group. It was clean, comfortable, and had all the amenities we needed.
The location was perfect, being close to the university and all the attractions we wanted to visit. The host was welcoming and attentive, making sure we had everything we needed for a pleasant stay. We highly recommend this home to anyone visiting San Angelo!
par un voyageur
Perfect
Publié le 22 avr. 2024 sur HomeAwayOur kids loved the game room, and all of the beds were comfortable. We would stay here again!
par un voyageur
Renovated, Updated, Sone Issues
Publié le 21 févr. 2024 sur HomeAwayFamily of 4 adults stayed here for 4 days. House is old, but renovated nicely. Had trouble with some of the appliances. Weather was cold. Was hard to regulate heat in the house...living areas were cold but bedrooms were hot. Had to buy extra blankets at Wal-mart for living areas
There was very little water pressure. Very difficult to wash dishes or take showers. All the doors do not close properly. The electric front door lock would lock, but would not unlock. Had to leave the back door unlocked every time we left so we would not be locked out. Owners responded to our messages, but there was nothing they could do to help in these situations. Nice house, but just know these things going into this rental.
Commentaires de Gestion de l’hôtel
21 févr. 2024 par VrboOwner, Gestion de l’hôtel
Dear Gina,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. We value your input as it helps us improve the experience for future guests.
Regarding the issues you mentioned, we have since conducted a thorough inspection of the property and can confirm that all appliances are in proper working order, including the heater. However, we have taken note of your concerns and have already replaced the batteries in the front door lock to ensure smooth operation for future guests. We have also addressed the water pressure and door closing concerns to ensure they meet our high standards.
We understand that regulating the temperature in an older home can sometimes be challenging, especially during cold weather. We appreciate your patience and understanding in this matter.
We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short of your expectations on this occasion. We hope that despite these challenges, you were still able to enjoy your time in our home and that you will consider staying with us again in the future.
Warm regards,
-Tim
par un voyageur
San Angelo Fun
Publié le 17 févr. 2024 sur HomeAwayTry out the food in the area it was great. I wish there were more supplies for the week given. Only one trash bag, coffee filter, and things like that for the week.
par un voyageur
Great stay in San Angelo!
Publié le 30 déc. 2023 sur HomeAwayThis completely redone home in San Angelo is clean, comfortable and perfect for any stay here. We have family in San Angelo and needed more beds and space and this house was just what we were looking for. Highly recommend!
par un voyageur
Extreme Odor
Publié le 12 déc. 2023 sur HomeAwayOverwhelming odor caused four adults to leave shortly after arriving. Contacted owner through the app. The co-host arrived after multiple attempts to contact and ultimately informed us of dog urine, mice and exterminator. The owner, who is not local, REFUSED to refund any money and cancellation was not possible, verified by VRBO. Less than 30 minutes cost me over $1000 plus the cost of a hotel.
Commentaires de Gestion de l’hôtel
27 déc. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your recent experience, and we sincerely apologize for the challenges you faced during your stay. We understand the importance of a pleasant stay and want to address your concerns.
Upon receiving your notification through the app, we took immediate action to investigate the reported overwhelming odor. Our co-host was able to arrive immediately and try to help remedy the situation. We thoroughly inspected the property and, fortunately, found no evidence of any odor, dog urine, mice, or any other rodents.
We regret that your experience did not meet your expectations, and we empathize with the inconvenience this caused. Regarding the refund, we want to clarify that we adhere to VRBO's strict no-refund policy, as outlined in our terms and conditions, and this policy is verified by VRBO.
We understand the financial impact this situation had on you, and we truly regret any frustration it may have caused. We are committed to resolving this matter and would welcome the opportunity to discuss it further. Please feel free to reach out directly so we can explore potential resolutions that work for both parties.
Once again, we apologize for the challenges you faced during your stay, and we appreciate your understanding.
Best regards,
