Note fondée sur 472 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 nov. 2024
Commentaires de Gestion de l’hôtel
18 nov. 2024 par Front Desk, Gestion de l’hôtel
Thank you for your feedback.
par un voyageur
Publié le 27 oct. 2024
Very noisy, outside cars with loud stereos and exhaust. Finally stopped around 3am. Window could be better insulated. Did not get much sleep. Floors were dirty, food crumbs, hair and sticky spots on the hard floors. Shower had hair and trash in it. Not sure how they have such high reviews!!
Commentaires de Gestion de l’hôtel
28 oct. 2024 par James Cantrell, Gestion de l’hôtel
We are very sorry to hear that you experienced these issues at the hotel. We hold ourselves to higher cleanliness standards than you experienced and will address these issues immediately! Thank you for your survey and helping us work on our processes, to ensure a great stay for all of our guests. We appreciate your patience and understanding.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Nathan G., Gestion de l’hôtel
Denis, Thanks for the 5/5! We're glad you enjoyed everything, and hope to see you again soon!
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Check in was slow, but it seemed as if a customer was checked out but never left. We were given their room and walked into an occupied room. They apologized and gave us another room with a leaky sink. We got free breakfast for our troubles. Other than that, the staff and atmosphere was awesome! Loved the feel
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Nathan G., Gestion de l’hôtel
Leslie,Thank you for sharing your feedback regarding your recent stay with us. We're so glad you enjoyed the atmosphere of our beautifully renovated property, and appreciate your kind words for our staff. However, it is less pleasing to hear about your bumpy check-in process. On behalf of our entire team, we would like to apologize for failing to meet your standards. We would like to assure you that these issues have been addressed, and we will continue to work toward ensuring they do not continue to occur. We do hope you will visit us again so we may have another chance to show you how great we can be!Thanks again for taking the time to complete this survey.Best regards,Nathan G., Front Office
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Everything was very walkable around the Aiden hotel, the staff is very helpful.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Nathan G., Gestion de l’hôtel
Odalys,Thank you for the kind survey response. We are so glad you enjoyed your stay, and hope to see you again soon! Kind Regards, Nathan G., Front Office
par un voyageur
Publié le 3 oct. 2024 sur Expedia
I loved everything but parking cost $30 a night. Beautiful property so clean.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Nathan G., Front Office, Gestion de l’hôtel
Becky, Thank you for the kind words for our Beautiful new Hotel, and thank you for the feedback regarding our parking fee. This feedback will be used when considering our parking options in the future. We're glad you enjoyed your stay overall, and hope to see you again soon! Best Regards,
par un voyageur de Midlothian
Publié le 1 oct. 2024 sur Expedia
The hotel was absolutely beautiful and clean. The staff were very helpful and friendly. Very convenient place for easy access to highway and other attractions. I definitely would recommend this hotel for a very comfortable stay.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Nathan G., Front Office, Gestion de l’hôtel
Karen,Thank you for taking the time to complete this survey regarding your recent stay with us. We are delighted to hear that you enjoyed your stay at our beautiful and historic Hotel, and that you were taken such great care of by our helpful and friendly staffIt was a pleasure having you stay with us. We hope to see you again soon! Best Regards,
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Aiden Staff, Gestion de l’hôtel
Romie,Thank you for the 10/10! We are glad you enjoyed your stay and hope to see you again soon.
par un voyageur
Absolutely amazing!
Publié le 30 sept. 2024 sur HotelsI absolutely love the aesthetics of the hotel it’s absolutely beautiful! Everything was perfect , and the hidden gem take it over the top, the hide away speak ez , the drinks from the bar and the live jazz just was awesome.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Nathan G., Front Office, Gestion de l’hôtel
Jercory,Thank you for taking the time to share this thoughtful feedback with us regarding your recent stay. We are delighted to hear that you had an enjoyable experience. We hope to see you again soon! Best Regards,
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Love this place have already stayed here twice and will be coming back, enjoyed the speakeasy underneath as well very fun!!!
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Nathan G., Front Office, Gestion de l’hôtel
Vanessa,Thank you so much for your repeat visits! We are so happy you enjoy staying with us. We hope to see you again soon! Kind Regards,
