Note fondée sur 851 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 déc. 2024
The housekeepers came to my room to clean and did not clean a thing the floor was dirty they didn’t vacuum it they made my bed with the same sheets . They didn’t empty the trash I had to ask her to come back. 😩 I should have asked for my money back
Commentaires de Gestion de l’hôtel
23 déc. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Romika! Thank you for sharing your experience. We deeply apologize for the issues you faced with housekeeping. This is certainly not the level of service we strive to provide, and we will address this with our housekeeping team to ensure better attention to detail moving forward. We understand your frustration and regret that your stay was impacted by this. Your feedback is invaluable, and we hope you will consider giving us another chance in the future to provide a much better experience.
par un voyageur
Publié le 19 oct. 2024
Commentaires de Gestion de l’hôtel
19 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Clarissa! Thank you very much for your 5/5 rating! We're thrilled to see that you had a positive experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with excellent service during your future stays. If you have any feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!
par un voyageur
Publié le 18 oct. 2024
Commentaires de Gestion de l’hôtel
19 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Gladys! We greatly appreciate your 5/5 rating! It was a pleasure having you as a guest, and we look forward to more opportunities to provide you with a great stay.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Toni! We are delighted and honored to have received such a high rating. It was a pleasure providing you with a great stay and we aim to continue providing excellent service to both you and our future guests.
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Nice hotel, only downside was pool water was cold.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi William! Thank you for your review! We’re pleased to hear that you enjoyed your stay and found our hotel nice. We appreciate your feedback regarding the pool temperature and will certainly look into it to enhance our guests' experience. We hope to see you again soon!
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Sandra! We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
It was convenient and good
Commentaires de Gestion de l’hôtel
3 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Ruben! Thank you for your feedback! We're glad to hear that you found our hotel convenient and that your stay met your expectations. We hope to welcome you back soon for another pleasant experience!
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Love this hotel. Always stay here when in town
Commentaires de Gestion de l’hôtel
3 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Angelica! Thank you for your wonderful review! We are thrilled to hear that you love our hotel and choose to stay with us whenever you're in town. We look forward to welcoming you back on your next visit!
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Very quiet clean and safe I love it
Commentaires de Gestion de l’hôtel
30 sept. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi myriam! Thank you for your wonderful review! We're thrilled to hear that you found our hotel quiet, clean, and safe. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay!
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Solimar! We are delighted and honored to have received such a high rating. It was a pleasure providing you with a great stay and we aim to continue providing excellent service to both you and our future guests.
