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Best Western Plus Palo Alto Inn & Suites

2.5 star property
Hotel perfectly located for exploring South San Antonio

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Photo gallery for Best Western Plus Palo Alto Inn & Suites

Lobby
Free full breakfast
Pillowtop beds, desk, laptop workspace, iron/ironing board
Pillowtop beds, desk, laptop workspace, iron/ironing board
Indoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
12507 SW Loop 410, San Antonio, TX, 78224
  • Lackland Air Force Base
    ‪11 min drive‬
  • River Walk
    ‪13 min drive‬
  • Lackland Air Force Base Visitor Center
    ‪13 min drive‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Pillowtop beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Pillowtop beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Pillowtop beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Kitchenette

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Pillowtop beds, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Kitchenette

Pillowtop beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Kitchenette

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchenette

Pillowtop beds, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Non Smoking, Kitchenette

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Pillowtop beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Pillowtop beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking, Kitchen (Living Room, Full Kitchen)

Pillowtop beds, desk, laptop workspace, iron/ironing board

Presidential Suite, 1 King Bed, Non Smoking, Kitchen (Living Room, Full Kitchen)

  • Sleeps 2
  • 1 King Bed

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About the area

San Antonio

South San Antonio stay.A stay at this South San Antonio hotel places you within 3 miles (5 km) of Baptist University of the Americas and 6 miles (10 km) of Lackland Air Force Base. Baptist Emergency Hospital - Zarzamora and Medina River are also within 6 miles (10 km).

What's nearby

  • Lackland Air Force Base - 11 min drive - 10.0 km
  • River Walk - 13 min drive - 15.1 km
  • Henry B. González Convention Center - 13 min drive - 15.8 km
  • Alamo - 13 min drive - 16.0 km
  • Lackland Air Force Base Visitor Center - 13 min drive - 13.7 km

Getting around

  • San Antonio Station - 14 min drive
  • San Antonio International Airport (SAT) - 22 min drive

Restaurants

  • ‪Mama Margie's Mexican Restaurant - ‬5 min drive
  • ‪Chick-fil-A - ‬6 min drive
  • ‪Taqueria Mexico - ‬5 min drive
  • ‪Bill Miller Bar-B-Q - ‬6 min drive
  • ‪Golden Chick - ‬4 min drive

About this property

Best Western Plus Palo Alto Inn & Suites

Hotel perfectly located for exploring South San Antonio
Best Western Plus Palo Alto Inn & Suites offers its guests an indoor pool and a fitness center. Public spaces have free WiFi. A 24-hour business center and a meeting room are available. Free breakfast is served. A vending machine, multilingual staff, and concierge services are also featured at the business-friendly Best Western Plus Palo Alto Inn & Suites. Free self parking is available.

This San Antonio hotel is smoke free.

  • 75 guestrooms or units
  • 4 levels
  • Full breakfast (free)
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • 1 conference room
Best Western Plus Palo Alto Inn & Suites offers 75 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves.

This San Antonio hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Languages

English

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  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, 1,002 reviews
The price is CA $155
CA $181 total
includes taxes & fees
Apr 11 - Apr 12
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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast

Things to do

  • Gym
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Property is also known as

Best Western Palo Alto
Best Western Plus Palo Alto
Best Western Plus Palo Alto Inn
Best Western Plus Palo Alto Inn San Antonio
Best Western Plus Palo Alto San Antonio
Palo Alto Best Western
Best Western Plus Palo Alto Hotel San Antonio
Best Western Plus Palo Alto Inn And Suites
Best Western Plus Palo Alto Inn Suites
Best Plus Palo Alto & Suites
Best Western Plus Palo Alto Inn & Suites Hotel
Best Western Plus Palo Alto Inn & Suites San Antonio
Best Western Plus Palo Alto Inn & Suites Hotel San Antonio

Best Western Plus Palo Alto Inn & Suites Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 506 out of 1004 reviews
Rating 8 - Good. 273 out of 1004 reviews
Rating 6 - Okay. 103 out of 1004 reviews
Rating 4 - Poor. 65 out of 1004 reviews
Rating 2 - Terrible. 57 out of 1004 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Corey

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
All in all the service and hotel were great! With that said, when we arrived we asked if we could check in 2 hours early, we were told only if we pay extra. Okay so it allowed more time for cleaning. Once we checked in we arrived in our room and it had an odor, found a cup in the window seal with mold in it. The sheets on the sofa sleeper were visibly soild. Only two towels in the bath room. We booked a double bed with sofa sleeper as we had 6 people. The front desk corrected everything and offered to change our rooms, even assisted us with extra linen **this was amazing** My experience would have been better and rating higher if our 1st impressions were better.
Stayed 3 nights in Feb 2025

10/10 Excellent

Jonathan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to dislike, good room, good bed.
Stayed 1 night in Jan 2025

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Location
This hotel was at a very convenient location for a quick visit with nearby family
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Excellent amenities. 100% smoke free. Rooms were clean. Pleasant stay overall
Stayed 2 nights in Dec 2024

8/10 Good

Daniel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

David, Uvalde Tx

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entrance of the property was decorated for the holidays inside, it made it feel welcome. Also the breakfast was really good.
Stayed 1 night in Dec 2024

8/10 Good

Tanya

Stayed 3 nights in Dec 2024

4/10 Poor

Emely

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room temperature for the heaters was not working the bed was stained with makeup especially the pillows as well and when you check in you will have to pay a $50 deposit and somehow get it refunded even after you pay for the night
Stayed 1 night in Dec 2024

2/10 Terrible

John

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Everything was good but they refused to give me another room due to the fact that there was no hot water.
Stayed 1 night in Nov 2024

8/10 Good

Kaden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good people, felt very safe
Stayed 2 nights in Nov 2024

10/10 Excellent

hector

Liked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Rogelio

Liked: Cleanliness, staff & service, room comfort
Everything was awesome except the roaches in the room..
Stayed 2 nights in Nov 2024

10/10 Excellent

Cinamon

Stayed 1 night in Nov 2024

10/10 Excellent

Angie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was so clean and quiet
Stayed 1 night in Nov 2024

10/10 Excellent

Jasmine

Stayed 1 night in Nov 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

MELISSA

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Clean, comfortable
Everything was great, only thing that sucked is that the elevator was broke and we had to walk to the 4th floor.
Stayed 1 night in Nov 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Janet

Travelled with group
Liked: Staff & service
I was in town for a concert, and it was my first time visiting. The location was convenient and the hotel was nice on the outside, it was also rated 8.7. It was not the cleanest hotel, the carpets were pretty shabby and the price was $140/night, so I wouldn’t say it was cheap hotel. The remote didn’t work, because of the batteries, the linens were worn, and the bathroom was not the cleanest. But I’ve always said I could stay just about anywhere if the bed was comfortable…and it was. If a comfortable bed will do, and not much else, then I would recommend it.
Stayed 2 nights in Nov 2024

2/10 Terrible

Joy

Travelled with partner
We were lost. Called the property for directions and were told to “google it”. After another hour of looking for it, we found it. The young lady at the front desk was more interested in her phone than waiting on us. After we got checked in and into the room, we found hair on the sheets and towels. The toilet was dirty on the seat and the floors were very sticky. We will not be back should we travel that way again
Stayed 1 night in Nov 2024

4/10 Poor

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Someone gained access to my room
The room was clean and comfortable. Breakfast was hearty.The initial checkin experience was poor. I was given my room keys and entered my room. I fully closed the door behind me. After about 5 minutes, I heard someone at the door and was surprised that a man used a room key to gain entrance to my room. As he entered he asked what I was doing in his room. We compared room numbers and found that we had been assigned the same room. We went back downstairs and the front desk indicated that it was a minor error, told me I was in the right room and could return. It was an uncomfortable experience.
Stayed 1 night in Nov 2024

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Stephanie

Travelled with family
Amazing service and very clean.
Stayed 1 night in Nov 2024

8/10 Good

Jose, Humble

Stayed 2 nights in Oct 2024