Note fondée sur 921 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,3 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Very nice property and staff! Thank you
Commentaires de Gestion de l’hôtel
23 sept. 2024 par luis, Gestion de l’hôtel
Thank you for sharing your 5-star review, Natalie! We are thrilled to learn you enjoyed your vacation at our Eilan resort. We would be honored to have you stay with us again!
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Lo unico es que el “check in” es muy tarde, el “check out” muy temprano y no hay servicio de limpieza de habitacion todos los dias.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par luis, Gestion de l’hôtel
Hello, Luis Thank you for your feedback! We appreciate your comments and are always looking for ways to improve.We understand that our check-in and check-out times may not be convenient for everyone, and we are currently reviewing our policies to better accommodate our guests’ needs. Regarding the room cleaning service, we offer it every other day to ensure a balance between guest privacy and cleanliness. However, if you need additional cleaning services, please let us know, and we will be happy to arrange it for you.We hope to have the opportunity to welcome you back and provide an even better experience in the future!
par un voyageur
Publié le 12 sept. 2024 sur Hotels
No limpiaron el cuarto ningún día y no había estacionamiento más que valet parking y muy costoso
Commentaires de Gestion de l’hôtel
13 sept. 2024 par luis, Gestion de l’hôtel
Hello, Alejandra Thank you for sharing your experience with us. We’re glad to hear that you enjoyed certain aspects of your stay, but we’re truly sorry to learn about the issues you encountered.We apologize for the inconvenience caused by the lack of daily room cleaning and the limited parking options. Your feedback is invaluable, and we’ll address these concerns with our team to improve our services.We hope you’ll give us another chance to provide you with a better experience in the future.
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par luis, Gestion de l’hôtel
Thank you for sharing your kind review, Sayra! We are thrilled to hear you enjoyed your vacation at our Eilan resort. We would be happy to have you stay with us again!
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 sept. 2024 par luis, Gestion de l’hôtel
Thank you for sharing your 5-star review, Ana! We are thrilled to learn you enjoyed your vacation at our Eilan resort. We would be honored to have you stay with us again!
par un voyageur
Publié le 29 août 2024 sur Hotels
Excellent location to explore the la cantera area . Absence of free parking is a negative
Commentaires de Gestion de l’hôtel
29 août 2024 par luis, Gestion de l’hôtel
Hello, thomas Thank you for your feedback! We’re delighted to hear that you enjoyed our excellent location for exploring the La Cantera area. We understand that the absence of free parking can be inconvenient, and we appreciate your input. We’ll continue to look for ways to improve our services. We hope to welcome you back soon!
par un voyageur
Publié le 26 août 2024 sur Expedia
check in time to late and check out to early
Commentaires de Gestion de l’hôtel
26 août 2024 par luis, Gestion de l’hôtel
Hello, Carlos Thank you for your feedback regarding our check-in and check-out times. We understand that these times may not always be convenient for everyone, and we apologize for any inconvenience this may have caused during your stay.Our standard check-in time is set to ensure that our housekeeping team has ample time to prepare the rooms to the highest standards for our incoming guests. Similarly, our check-out time allows us to maintain this level of service for all our guests.However, we do offer flexible check-in and check-out options whenever possible. Please feel free to reach out to our front desk team prior to your next visit, and we will do our best to accommodate your needs.We appreciate your understanding and hope to welcome you back soon.
par un voyageur
Publié le 24 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par luis, Gestion de l’hôtel
Thank you for sharing your 5-star review, JOSE! We are thrilled to learn you enjoyed your vacation at our Eilan resort. We would be honored to have you stay with us again!
par un voyageur
Publié le 22 août 2024 sur Expedia
rooms are not made (clean) every day
Commentaires de Gestion de l’hôtel
26 août 2024 par luis, Gestion de l’hôtel
Thank you for sharing your review, arturo! We are thrilled to learn you enjoyed your vacation at our Eilan resort. We would be honored to have you stay with us again!
par un voyageur
Publié le 22 août 2024 sur Expedia
The property is beautiful! The pool should be open at 9:00 am, the guest doors could use a quiet close, and housekeeping did not clean my room although I was there for 5 nights.
Commentaires de Gestion de l’hôtel
22 août 2024 par Aliyah, Gestion de l’hôtel
Good Afternoon, Thank you for choosing our location and for the excellent rating. We are pleased to know that you enjoyed our immaculate accommodations and impeccable service. Having you as our guest was a pleasure, and we look forward to welcoming you back for more memorable moments in the future.
