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Crowne Plaza San Antonio Airport by IHG

3.5 star property
3.5-star hotel near North Star Mall

Choose dates to view prices

Photo gallery for Crowne Plaza San Antonio Airport by IHG

Lobby sitting area
Exterior
Check-in/check-out kiosk
Meeting facility
Premium bedding, in-room safe, desk, laptop workspace

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast available
  • Room service
  • Laundry

Explore the area

Map
1111 NE Loop 410, San Antonio, TX, 78209
  • North Star Mall
    ‪3 min drive‬
  • San Antonio Zoo and Aquarium
    ‪6 min drive‬
  • River Walk
    ‪11 min drive‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪4 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Mobility)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Roll-in Shower (Mobility)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible Bathtub (Mobility)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible Bathtub (Mobility)

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Pool View

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Pool View

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room

Standard Room

  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

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About the area

San Antonio

Uptown stay.Your stay at this Uptown hotel places you within 3 miles (5 km) of CHRISTUS Santa Rosa Hospital - Alamo Heights and North Star Mall. Quick Clinic - Alamo Heights and Quarry Golf Club are also within 3 miles (5 km).

What's nearby

  • North Star Mall - 3 min drive - 4.5 km
  • Alamo Quarry Market - 3 min drive - 4.9 km
  • San Antonio Zoo and Aquarium - 6 min drive - 9.4 km
  • Alamo - 11 min drive - 15.0 km
  • River Walk - 11 min drive - 15.4 km

Getting around

  • San Antonio Station - 12 min drive
  • San Antonio International Airport (SAT) - 7 min drive

Restaurants

  • ‪Whataburger - ‬12 min walk
  • ‪McDonald's - ‬11 min walk
  • ‪Bill Miller - ‬6 min walk
  • ‪Taco Palenque - ‬15 min walk
  • ‪Theory Coffee Company - ‬6 min walk

About this property

Crowne Plaza San Antonio Airport by IHG

3.5-star hotel near North Star Mall
Crowne Plaza San Antonio Airport by IHG offers its guests a health club and a hot tub. There's a restaurant on site. Business amenities include a 24-hour business center, 8 meeting rooms, and coworking spaces.

Public spaces have free WiFi. Event space at this hotel measures 5000 square feet (465 square meters) and includes a conference center. A library, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza San Antonio Airport by IHG. A roundtrip airport shuttle is free (available on request). Free self parking is available.

This 3.5-star San Antonio hotel is smoke free.

  • 224 guestrooms or units
  • 10 levels
  • Meeting rooms
  • 5000 sq ft of conference space
  • 465 sq m of conference space
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Library
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue
Crowne Plaza San Antonio Airport by IHG offers 224 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Premium cable television is provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English, French, German, Spanish

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includes taxes & fees
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Property amenities

Family friendly

  • Laundry facilities
  • Mini-fridge

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 6:00 AM to 10:00 PM on request
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available for a fee: USD 16 for adults and USD 16 for children
  • A restaurant

Things to do

  • Health club
  • Hot tub
  • Library

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 37-inch TV with premium cable channels

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities or services will be unavailable from April 19 2025 to April 27 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 16 for adults and USD 16 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel San Antonio Airport
Crowne Plaza San Antonio Airport
Crowne Plaza Airport Hotel San Antonio
Crowne Plaza San Antonio
Crowne Plaza San Antonio Airport Hotel

Crowne Plaza San Antonio Airport by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 701 out of 1226 reviews
Rating 8 - Good. 237 out of 1226 reviews
Rating 6 - Okay. 128 out of 1226 reviews
Rating 4 - Poor. 69 out of 1226 reviews
Rating 2 - Terrible. 91 out of 1226 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Jeff

Business traveller
Disliked: Property conditions & facilities
The property is old, but still relevant. Understaffed and the front desk attendant placed another guest in my room after I was already in it, and they walked in on me. Also, there is no chocolate in the not well stocked concession area. Breakfast was great, rooms were clean.
Stayed 1 night in Apr 2025

8/10 Good

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
-staff was great - food and drinks at the bar were great - elevator on the left felt weird going up like it was bouncing side to side in some spots - clean
Stayed 3 nights in Dec 2024

10/10 Excellent

timothy mark

The service, and Staff are Fantastic!
Stayed 1 night in Feb 2025

10/10 Excellent

Asma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Stalin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Melissa

Stayed 1 night in Jan 2025

2/10 Terrible

CRYSTAL, Rosharon

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Will not be staying here ever again , water did not get hot called front desk they told me to let water run for 5 minutes, and I did let it run longer no hot water. For that reason will no longer be staying here. Had to take a cold shower in January.
Stayed 1 night in Jan 2025

4/10 Poor

Megan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Poor customer service

I was in room 1001. I always check the showers in hotels for pressure and temperature. The pressure was good, but the temperature was cold and Luke warm. I tried to call to the front desk but the phone in my room didn’t work so I called using my cell phone. I spoke to Steve and told him about the water temperature and phone. He said he’d send a tech up to my room and gave me instructions on how to make the water warmer which did not work. No one came. When I went to check out, the front desk person told me they called my room. DID I NOT TELL YOU THE PHONE DIDN’T WORK!?!? She then told me her manager would be in at 3pm. CHECKOUT IS AT NOON! Who’s waiting around for 3 hours to talk to the manager?! Not me! This is crazy piss poor customer service!
Stayed 1 night in Jan 2025

10/10 Excellent

Hector

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful and amazing place to visit

Great service
Stayed 1 night in Jan 2025

8/10 Good

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking. Onto thing is it had a weird smell in the hallway on floor 4
Stayed 1 night in Jan 2025

10/10 Excellent

Mirta

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice
Stayed 1 night in Jan 2025

10/10 Excellent

STEPHANIE, lumberton

Liked: Cleanliness, amenities
Nice
Stayed 2 nights in Jan 2025

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Tyson

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Klarissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay for a little gateway!
Stayed 2 nights in Dec 2024

6/10 Okay

Leslie

Travelled with family
Liked: Cleanliness, staff & service
Had issues with the boiler during my stay. Had no hot water until early the next day.
Stayed 1 night in Dec 2024

10/10 Excellent

Gonzalo, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean, everyone, housekeeping, front desk are very courteous. Thank you Valeria for making our stay a nice one.
Stayed 1 night in Jan 2025

10/10 Excellent

Asritha

Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice experience

Easy check in and check out. Comfy bed. Clean room.
Stayed 1 night in Jan 2025

10/10 Excellent

James

Stayed 2 nights in Dec 2024

8/10 Good

Paulina

Stayed 1 night in Dec 2024

10/10 Excellent

Jeef

Stayed 4 nights in Dec 2024

10/10 Excellent

Josie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024