Note fondée sur 947 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,2 Service et personnel
3,2 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 sept. 2024 sur Hotels
I got dozens of emails and text for early check in. So i did those. Even paying a deposit and taking a photo for them. Then i get there and have to do the entire thing again.
Whats your email: you have that from hotels. com and you have emailed me a dozen times this week. No we dont
Whats your phone number: you have texted me a dozen time today. No we havnt.
Can i get your deposit. I paid that 4 days ago. No you didnt.
Then stop with the pre check in if none of it works. It was a huge waste of time
Room was cheep. Bathroom door was beat to crud.
It was quite.
No amenities.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Ivan! We apologize for the frustration you experienced with the pre-check-in process and the condition of your room. It’s clear we fell short of expectations, and we understand how aggravating this must have been. We’ll review our procedures to prevent similar issues in the future and ensure a smoother experience. Thank you for bringing this to our attention.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Gracia! Thank you for your feedback. We’re very sorry to hear that your experience was disappointing. Your comments are important to us, and we will focus on addressing the issues you mentioned. We hope you might consider giving us another chance in the future.
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi James! Thank you for your feedback. We’re very sorry that your experience was disappointing. We take your comments seriously and will work to address the issues you encountered. We hope you might consider giving us another opportunity in the future.
par un voyageur
Publié le 25 août 2024 sur Expedia
It has clean beds, and a clean tub.
Microwave was dirty, vontinental breakfast was cereal and milk, and we were charged a $100 deposit when we got there...😑
Commentaires de Gestion de l’hôtel
28 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi A! Thank you for sharing your experience. We're glad to hear that the beds and tub were clean, but we're sorry that other aspects of your stay didn't meet your expectations, especially the condition of the microwave and the breakfast selection. The deposit charge is a standard procedure, but we understand it can be unexpected. Your feedback is valuable, and we'll work on improving these areas.
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Maria,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi James,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
par un voyageur
Publié le 6 août 2024 sur Expedia
La habitación estaba limpia, el baño impecable, sin embargo, el segundo día no pasó el personal a hacer la limpieza.
Commentaires de Gestion de l’hôtel
8 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Rosa! Thank you for your feedback. We're glad to hear that you found the room and bathroom clean. We apologize for the lapse in housekeeping service on the second day and will address this with our team to ensure it doesn’t happen again. We appreciate your understanding and hope to have the chance to provide you with a more consistent experience in the future.
par un voyageur
Publié le 5 août 2024
I will never stay there again.
Commentaires de Gestion de l’hôtel
7 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Joshua! We’re sorry to hear that your experience didn’t meet your expectations. Your feedback is important to us, and we’d like to understand more about what went wrong. If you have specific concerns or issues you'd like to share, please let us know. We appreciate your feedback and are committed to improving our services.
par un voyageur
Publié le 3 août 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
4 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Randolph,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Bruce! Thank you for your perfect 10 out of 10 rating! We're thrilled to know that you had an exceptional stay with us. Your high score motivates us to continue providing outstanding service. We look forward to welcoming you back soon!
