Note fondée sur 24 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Weaverville
fun get away
Publié le 13 déc. 2023 sur HomeAwayNice resort, pleasant people working there. Beds very comfy even the pull out. They offer some fun things to do in the game room like cookie decorating, grilled cheese and tomato soup evening, ect. Pool and hot tub were nice to get in after a day of walking around. Easy walk to the riverwalk.
Commentaires de Gestion de l’hôtel
13 déc. 2023 par VrboOwner, Gestion de l’hôtel
Thank you Darlene for your review. We are thrilled to hear that you enjoyed your time with us. We do hope that we can host you again.
par un voyageur de Troy
Misleading information on Listing
Publié le 9 déc. 2023 sur HomeAwayThe listing did not identify themselves as a Wyndham Resort. The only reason that is an issue is they are using VRBO to sell vacation packages at their resort. Our party of 4 was asked by the following people at the resort if we would attend a 90-minute presentation: once at check in, three times when we asked the concierge for help, once at the river walk, they identify you by the bracelets they give you when checking in. Each of these people were extremely nice and took no for an answer. However, someone called me on my cellphone while we were on a tour. The man was aggressive and rude. It is hard to imagine why this company thinks we are willing to give up our vacation time for an inexpensive gift.
The hotel needs some updating which they are in the process of doing. However, in our room, the windows were broken, allowing excess noise into the bedroom. A nearby train was blowing its horn at night and early in the morning making it difficult to sleep. The plumbing literally bangs when you try to use the shower. The furniture looks good, but unless you sit with your back perfectly straight forget about being comfortable.
Please note I have used VBRO for 10 years and this is the only negative response I ever posted. The spaces we used from this service exceeded our expectations. If you don’t mind losing 90 minutes of your life and not being able to sleep, in exchange for an inexpensive tour this maybe the place for you!
Commentaires de Gestion de l’hôtel
11 déc. 2023 par VrboOwner, Gestion de l’hôtel
We appreciate the honest feedback and apologize that you expectations were not met. To provide some clarity, we operate as a property management group that assists timeshare owners in renting out their timeshare points. While guests of owners may be offered a tour, it is entirely optional, and you are welcome to decline without any obligation. I apologize if you felt pressured by their sales team during check-in, and I agree that they need a better system to ensure that guests are not repeatedly approached in this manner.
I also understand that there were issues with the unit assigned to you, and I regret that you did not reach out to us at the time. We would have been more than willing to rectify the situation promptly by either relocating you to another unit or sending maintenance to address any concerns. Unfortunately, without the opportunity to intervene during your stay, we were unable to ensure a smooth and enjoyable experience for you. Thank you for bringing these matters to our attention. Your feedback is invaluable, and I assure you that I will communicate your concerns address them promptly to ensure the comfort of future guests.
par un voyageur de Suwanee, Ga
Great Location, Great Accommodations
Publié le 7 déc. 2023 sur HomeAwayThe Wyndham was a great place to stay. Located right off the San Antonio River Walk. The condos were new and very clean. Everything you need. The kitchen was fully stocked with all dishes and amenities needed. There is a grocery store very close walking distance. The pool area was very nice. Everything was brand new. The staff was very nice and helpful as well.
Commentaires de Gestion de l’hôtel
13 déc. 2023 par VrboOwner, Gestion de l’hôtel
Thank you very much Mark for your kind and detailed review. we are so happy to hear how convenient everything was for you during your stay. We hope that we can host you again.
par un voyageur
Getaway with kids and parents
Publié le 30 oct. 2023 sur HomeAwayPerfect accommodations for the 6 of us.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you so much Betsy; we do hope that we can host you again!
par un voyageur
Perfect and very clean
Publié le 29 sept. 2023 sur HomeAwayLocation wasn't right downtown but about 5 to 10 minutes walk and you are withing arms reach of whatever you want. The area felt very safe and clean. The place itself was super clean and accommodating and huuuge. We got the 2 bedroom 2 bathroom suite and rooms were very nice size living room with pullout sleeper sofa was huge. Would 100% stay at this place again.
par un voyageur
Great location
Publié le 28 sept. 2023 sur HomeAway.
par un voyageur de Des Moines wa
Great location
Publié le 8 sept. 2023 sur HomeAwayGreat location, fun area nice comfortable and quiet. Poll was terrific.
par un voyageur
Perfect
Publié le 14 janv. 2023 sur HomeAwayThe property was clean, short walk to everywhere we wanted to go. Perfect for a girls trip.
Commentaires de Gestion de l’hôtel
11 avr. 2023 par VrboOwner, Gestion de l’hôtel
Thank you Korie; we do hope that we can host your girls trip in the future.
par un voyageur
Great property & location.
Publié le 11 janv. 2023 sur HomeAwayWe loved the property, and location. Walking distance to everything! Very clean and well kept property. The staff was also very very friendly and helpful with anything from questions we had to any amenities we needed.
par un voyageur
Short visit
Publié le 10 oct. 2022 sur HomeAwayCondo was clean and comfortable. Easy access to Riverwalk. Hotel staff, friendly.
