Ratings based on 872 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 30, 2024 on Expedia
Is the 1st time satying at this location and it might be the last, in one night were different incidents with people drinking in the break room and arguing, several vehicles got their windows broken and a couple luggage got robbed when they were on parking lot!!
In our room the air conditioning was leaking water and I reported on the next morning then left to our day activity and when came back at night it was the same issue, nothing was done!! I went to the reception area to asked why there was nothing done and was told that no one mentioned the issue with this other personnel and at the end we had to stay in a room with weat carpet and the sheets of the bed by air weat as well!! 😡
Comment from Hotel Management
Jul. 3, 2024 by Andrea Hanson GSM, Hotel Management
Thank you for sharing your review. We're truly sorry you did not enjoy your stay with us and hope you accept our apologies for delivering a lackluster experience. We know you deserve better, so we have shared your insight with our team to implement improvements where needed. We hope the next time you travel through our area you'll allow us a second chance to provide you with a much more rewarding stay. My Sincere Apologizes,Andrea HansonGuest Service Manager
by A traveller
Posted Jun. 30, 2024 on Expedia
Overal good experience
Comment from Hotel Management
Jul. 3, 2024 by Andrea Hanson GSM, Hotel Management
Thank you for your awesome review and feedback! We are thrilled that you enjoyed your stay and we look forward to your next visit with us!Sincerely,Andrea HansonGuest Service Manager
by A traveller
Posted Jun. 30, 2024 on Hotels
Comment from Hotel Management
Jul. 3, 2024 by Andrea Hanson GSM, Hotel Management
Thank you for taking the time to review our hotel, as we take guest satisfaction seriously at Hilton.Please accept our apologies for not meeting your expectations.Again, thank you for your feedback. My Sincere Apologizes,Andrea HansonGuest Service Manager
by A traveller
Clean, comfortable
Posted Jun. 30, 2024 on HotelsClean comfortable room, good breakfast too
Comment from Hotel Management
Jul. 3, 2024 by Andrea Hanson GSM, Hotel Management
Thank you for your wonderful review and feedback! We are thrilled that you enjoyed your stay and we hope to see you again whenever your travels bring you back to San Antonio Texas!Sincerely,Andrea HansonGuest Service Manager
by A traveller
Good Place to Stay
Posted Jun. 29, 2024 on HotelsNice, clean, and comfortable. Friendly staff as well.
Comment from Hotel Management
Jul. 3, 2024 by Andrea Hanson GSM, Hotel Management
Thank you for your wonderful review and feedback! We are thrilled that you enjoyed your stay and we hope to see you again whenever your travels bring you back to San Antonio Texas!Sincerely,Andrea HansonGuest Service Manager
by A traveller
Posted Jun. 28, 2024 on Hotels
Comment from Hotel Management
Jul. 3, 2024 by Andrea Hanson GSM, Hotel Management
Thank you for your wonderful review and feedback! We are thrilled that you enjoyed your stay and we hope to see you again whenever your travels bring you back to San Antonio Texas!Sincerely,Andrea HansonGuest Service Manager
by A traveller
Posted Jun. 26, 2024 on Expedia
Nice and quiet place to stay in
Comment from Hotel Management
Jun. 26, 2024 by Andrea Hanson GSM, Hotel Management
Thank you for your wonderful review and feedback! We are thrilled that you enjoyed your stay and we hope to see you again whenever your travels bring you back to San Antonio Texas!Sincerely,Andrea HansonGuest Service Manager
by A traveller
Posted Jun. 25, 2024 on Expedia
Comment from Hotel Management
Jul. 18, 2024 by Andrea Hanson GSM, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again and hope to make your experience just as memorable. Sincerely,Andrea HansonGuest Service Manager
by A traveller
Posted Jun. 25, 2024 on Hotels
Great customer service, room and comfort
Comment from Hotel Management
Jun. 26, 2024 by Andrea Hanson GSM, Hotel Management
Thank you for your wonderful review and feedback! We are thrilled that you enjoyed your stay and we hope to see you again whenever your travels bring you back to San Antonio Texas!Sincerely,Andrea HansonGuest Service Manager
by A traveller
Posted Jun. 24, 2024 on Expedia
Comment from Hotel Management
Jul. 15, 2024 by Andrea Hanson GSM, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again and hope to make your experience just as memorable. Sincerely,Andrea HansonGuest Service Manager
