Note fondée sur 900 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotelmgmt, Gestion de l’hôtel
Thank you for taking the time to rate your stay, Meiko. We hope that you will come back and give us another chance to truly win you over.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Only area was going out the ground floor. Otherwise, really good experience! Thank you!
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Hotelmgmt, Gestion de l’hôtel
We’re so glad you stayed with us, Cecilia! Thank you for the terrific rating and helpful feedback. We hope your adventures bring you back soon to the Hilton Garden Inn San Antonio Downtown!
par un voyageur
A little better prepared…
Publié le 6 oct. 2024 sur HotelsAt check-in our room wasn’t ready due to an alleged mass checkout that morning. Housekeeping was running behind on cleaning all the rooms. We sat in the lobby for an hour before we had to ask again if the room was ready and it was magically ready when we asked. The valet program needed some improvement. It took them on average about 15 minutes to retrieve our vehicle and one time the truck smelled like weed when it was brought around. It could’ve been a better experience.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Hotelmgmt, Gestion de l’hôtel
Thank you for taking a moment to share your feedback. We also wish we could have checked you in sooner, but in order to make sure our guest rooms fully meet our high standards of cleanliness, our housekeeping team needs enough time to complete their preparations. Your comments will be shared with the valet manager to see where retraining is needed. Please allow us a second chance to make a better impression.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotelmgmt, Gestion de l’hôtel
Thank you for visiting, Jose! We are grateful for your star-rating, please come back soon.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Great place to spend the night. everything from food to drinks to shopping was within walking distance. Lovely rooftop. You all just need a bar up there and its perfect. Will stay again in the future.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Hotelmgmt, Gestion de l’hôtel
We love hearing that you enjoyed your stay with us at the Hilton Garden Inn San Antonio Downtown, Christopher! Thank you for rating us five stars. Your suggestion about the rooftop bar is appreciated and we look forward to welcoming you back soon!
par un voyageur
Publié le 1 oct. 2024 sur Expedia
My biggest complaint is that when our room was cleaned, the staff did not restock anything! Not toilet paper, facial cleanser wipes, towels. We had to call down to the lobby to get things restocked.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Hotelmgmt, Gestion de l’hôtel
We truly regret that your stay fell short of our usual excellence, Amanda. Our housekeeping manager will use your comments to see where retraining is needed. Please allow us a second chance to make a better impression.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
They did not vacuum the room or the clean the bathroom floor even though I had requested Daily cleaning. the hallway on my floor smelled very must like the carpets had been drenched in water. But the worst were the curtains in the room which were not only filthy but stained with blood- I have pictures.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par HotelMgmt, Gestion de l’hôtel
Your feedback is disheartening as it's always our goal to provide a memorable stay for each guest we welcome. From what you described, we missed the mark, and for that, we sincerely apologize. We will be working with the housekeeping team to be certain the rooms are prepared to reflect our very high standards. Please return soon so we can work to earn another star or two.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotelmgmt, Gestion de l’hôtel
Nicole, we appreciate your positive rating and hope to see you again soon for another great stay!
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Terrible check in experience. Notified them we were rerouted by airline and would not be arriving until 6 am. They gave away our prepaid room and told us that we could not check in again until 3 pm. Front desk staff rude and ignorant
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Hotelmgmt, Gestion de l’hôtel
Robin, we truly regret that your travel experience was stressful, and it’s disappointing that we were unable to accommodate the schedule change. Our team will review your comments to see how we can better respond in the future. We hope to have a chance to change your impression of us.
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Property was easy to find and check in was easy. Room was comfortable, bed slept well, only thing I could complain about is that the curtain didn’t close completely and the morning sun found the only crack to come through, which happened to be right across the head of the bed where we slept.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Hotelmgmt, Gestion de l’hôtel
Thanks so much for staying with us at the Hilton Garden Inn San Antonio Downtown, Kenni! While it’s wonderful to hear that your arrival and accommodations surpassed your expectations, we regret that the sun affected your rest. Our team will address your concern about the gap in the curtain. Please return soon for another five-star experience!
