Note fondée sur 884 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 avr. 2022 sur Hotels
Un séjours tres décevant
Pas de service pour un.hilton
Commentaires de Gestion de l’hôtel
16 avr. 2022 par Hotelmgmt, Gestion de l’hôtel
Thank you for sharing your review. We never want our guests to leave disappointed as this is not the experience we want to deliver. We wished we had more information about your stay so that we can address this internally with our team. We hope you will give us another chance to welcome you back for a better experience.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Customer Service, Gestion de l’hôtel
Alicia, thank you for staying with us at Hilton San Antonio Hill Country. We’re delighted to know you had a positive experience. We look forward to welcoming you back soon.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Me and my family had an amazing stay at the Hilton San Antonio Hill County. The staff was extremely friendly and met every need that came up. Can’t say enough good things about the house keeping crew. They were so polite and and courteous. Personally I keep the “still sleeping” sign on my door, but when I would walk out my room, they would still take time to ask if I needed anything. Will definitely be returning
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Customer Service, Gestion de l’hôtel
Michael, the Hilton San Antonio Hill Country team is thrilled you and your family had an amazing stay. They are delighted to hear the team members met your needs and provided polite and courteous service. It’s wonderful to know the housekeeping crew left such a positive impression. The hotel team looks forward to welcoming you back on your next visit!
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Customer Service, Gestion de l’hôtel
Orlando, thank you for staying with us at Hilton San Antonio Hill Country. We're delighted you had a positive experience. We hope to welcome you back soon!
par un voyageur de Houston
Publié le 21 sept. 2024 sur Expedia
Rooms seemed recently updated and staff was friendly. The first day, I attempted to shower, but no hot water ever came on (it was fine the following day). On my second night, the top sheet exposed the comforter and I noticed it had makeup all over one corner (and I don’t wear makeup). I was too tired to call down to let them know. But I was bothered by it all night. The shared spaces are all really nice and I was surprised to be the only one enjoying the pool!
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Customer Service, Gestion de l’hôtel
Steven, it's great to hear that you appreciated the updated rooms and enjoyed the friendly team members at the Hilton San Antonio Hill Country. It’s unfortunate there was an issue with the water temperature initially, and cleanliness is important, so it's regrettable the condition of your bed linens wasn't up to expectations. It's nice to know you had the pool to yourself and liked the shared spaces. We hope to welcome you back for an even better experience.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
We have stayed here may times and always had a blast but on our most recent trip there were a few let downs. The hot tub was broken, the toilet in the room did not function properly and the breakfast staff was so overwhelmed that we ended up eating out. Staff was very nice and room was otherwise very clean. Very convenient to go to seaworld.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Customer Service, Gestion de l’hôtel
Eglantine, the team is pleased to know you found the room clean and appreciated the convenience of accessing SeaWorld. They regret that a few aspects led to a less-than-ideal stay this time. Your feedback is valuable and always helps in finding opportunities for improvement. They hope to make your next visit more enjoyable and appreciate your continued patronage.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Customer Service, Gestion de l’hôtel
Jennifer, thank you for your excellent rating. We’re delighted you loved your experience at Hilton San Antonio Hill Country. We're looking forward to welcoming you back.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Courtyard view
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Easy check in and very attentive front desk staff
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Customer Service, Gestion de l’hôtel
Mario, we are thrilled you enjoyed your stay at Hilton San Antonio Hill Country. Our team members at the front desk are delighted to have been attentive to your needs. We look forward to welcoming you back soon!
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Nice and clean rooms. Pool was awesome
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Customer Service, Gestion de l’hôtel
Thank you for the excellent rating, Hector!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hilton San Antonio Hill Country! We look forward to hosting you again soon.
