Note fondée sur 943 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Very good
Publié le 24 sept. 2024 sur HotelsThe room was comfortable and clean. Breakfast was provided and was very good with choice of hot meals. Shuttle to and from airport worked out well too.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
par un voyageur
Publié le 21 sept. 2024 sur Hotels
1 night stay to leave early for a flight.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Last time I stayed there some years ago the free breakfast was better.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Over charged me and the GM and staff were RUDE
par un voyageur
Publié le 18 sept. 2024 sur Hotels
My pickup truck got broken into abd when I alerted the staff they did not seem to care at all this was something usual for them. They told me after the fact that it happens very often in that area.
par un voyageur
Publié le 6 sept. 2024 sur Expedia
In a little bit of a remodel but staff is great and great new rooms. Very convenient location too.
par un voyageur
Friendly Staff, But Hotel Needs Major Improvements
Publié le 4 sept. 2024 sur HotelsMy stay at Home2 Suites by Hilton San Antonio Airport had both positives and negatives. The staff were excellent, but several issues affected the experience.
Upon arrival, the water was off for repairs, with notices saying it would be restored by 6 PM. When we checked in after this time, the water was still off, so we had to go out for dinner. We were unsure when the water was restored, which was inconvenient.
Our first room had several issues: the TV was unplugged, the remote lacked batteries, some light fixtures were missing bulbs, and the shower doors were off track. The second room had additional problems: a non-working bedside outlet, food trash left by housekeeping, a poorly made bed with a fitted sheet that barely fit, and visible mold in the shower.
The stairwells were dirty, with trash and food remnants on all three flights. Despite the hotel's eco-friendly claims, towels were replaced daily even when hung to dry.
Breakfast was good with trays for taking food to your room. However, the ice maker on the second floor was out of order the entire stay.
The gym was closed without explanation. The mall shuttle was convenient, but the airport shuttle was unavailable at 7:15 AM due to a lack of drivers, and the shuttle van’s inspection sticker was expired.
In summary, while the staff were friendly and the mall shuttle useful, the hotel needs significant improvements in maintenance, cleanliness, and adherence to eco-friendly practices.
par un voyageur
Publié le 4 sept. 2024 sur Expedia
par un voyageur
Publié le 22 août 2024 sur Hotels
