Ratings based on 872 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 10, 2024
Amazing staff!.. thank you for the great job!
Comment from Hotel Management
Nov. 11, 2024 by Gissell , Hotel Management
Thank you so much for taking the time to share your thoughts with us. We truly appreciate your feedback.
by A traveller
Posted Sep. 27, 2024 on Expedia
Didn’t feel clean
Comment from Hotel Management
Sep. 27, 2024 by Gissell A , Hotel Management
We sincerely apologize that your room did not meet our cleanliness standards during your stay. Your comfort is our top priority, and we appreciate your feedback. We will address this issue promptly.
by A traveller
Posted Sep. 25, 2024 on Hotels
Comment from Hotel Management
Sep. 25, 2024 by Gissell A , Hotel Management
Thank you for staying with us we value you as a guest and we appreciate your feedback.
by A traveller
Posted Sep. 24, 2024 on Hotels
Comment from Hotel Management
Sep. 24, 2024 by Gissell A, Hotel Management
Thank you for staying with us we value you as a guest and we appreciate your feedback.
by A traveller
Posted Sep. 23, 2024 on Hotels
Comment from Hotel Management
Sep. 24, 2024 by Gissell A , Hotel Management
Thank you for staying with us we value you're as a guest and we appreciate your feedback.
by A traveller
Posted Sep. 8, 2024 on Expedia
Just not a good place to stay, my wife look at the pictures on the website and looks ok but in person, it's another story, that is false advertising!!! For the price?? Wow NOT worth it.
Comment from Hotel Management
Sep. 9, 2024 by Gissell A , Hotel Management
I extend my sincerest apologies for the inconvenience you experienced during your recent stay with us. We regret to hear your reservation did not meet the high standards you have come to expect from Hyatt. We value you as a guest and appreciate your feedback as it helps us improve
by A traveller
Posted Sep. 3, 2024 on Expedia
Nice place to stay and helpful
Comment from Hotel Management
Sep. 4, 2024 by Stephanie Pente - General Manager , Hotel Management
Thank you for staying with us we value you as a guest and we appreciate your feedback.
by A traveller
Definitely not Hyatt standard
Posted Sep. 2, 2024 on HotelsThe only thing good with this hotel is the location. Otherwise didn't live up to my expectations. The room was not comfortable. The pillows were flat as ever. The sink was infront of the bed, horribly placed. The breakfast was cold and didn't have variety. The breakfast was not upto Hyatt standards. With 5 floors, not enough space for guest to eat breakfast. Most of us waited over 10 min for getting space to sit. This is the first time I got charged $15 for incidentals which they promised it will be refunded. I understand if they had a mini bar in the room but nothing of the sort for securing funds for incidentals.
Comment from Hotel Management
Sep. 4, 2024 by Stephanie Pente - General Manager , Hotel Management
Thank you for staying with us we value you as a guest and we appreciate your feedback as it helps us improve. The 15.00 is our hotel incidental policy it will take 5-7 business days to reflect back into your account.
by A traveller
Posted Aug. 25, 2024 on Expedia
Great pool size, depth range from 3 to 6 feet.
Comment from Hotel Management
Aug. 27, 2024 by Stephanie Pente - General Manager , Hotel Management
Thank you for staying with us, I appreciate you staying with us and the rating.
by A traveller
Posted Aug. 24, 2024 on Hotels
Comment from Hotel Management
Aug. 27, 2024 by Stephanie Pente - General Manager , Hotel Management
Thank you for staying with us, I value you as a guest and appreciate your rating.
