Ratings based on 890 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 12, 2024
Good
Comment from Hotel Management
Nov. 13, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your positive feedback! We're thrilled to hear you had a good experience. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A traveller from TEMPE
Posted Sep. 16, 2024
Hotel was under renovation. Our first room on second floor had no air conditioning. But front desk did give us a first floor room that did have air conditioning.
Comment from Hotel Management
Sep. 17, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your understanding during our renovation. We apologize for the inconvenience with the air conditioning in your initial room, but we’re glad our front desk team could promptly provide a more comfortable alternative. We appreciate your understanding and hope to offer a more seamless experience on your next visit.Sincerely, Hotel Manager
by A traveller from Irving
Posted Aug. 27, 2024 on Expedia
I could have been cleaner and more towels to the room.
Comment from Hotel Management
Aug. 27, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We apologize for the cleanliness issues and the lack of towels in your room. Your comments are important to us, and we will address these concerns to improve our service. We hope to provide a better experience on your next visit.Sincerely, Hotel Manager
by A traveller
Posted Aug. 26, 2024 on Expedia
Was great place
Comment from Hotel Management
Aug. 26, 2024 by Hotel Manager, Hotel Management
Dear Antonio,Thank you for your positive feedback! We're delighted to hear you had a great stay with us. We look forward to welcoming you back in the future.Sincerely, Hotel Manager
by A traveller
Mediocre but okay
Posted Aug. 24, 2024 on HotelsWhen we arrived we had a little bit of trouble checking in. We reserved two rooms and one room had mold on the ceiling so we had to be moved to another room. The other room had dents on the walls, dark and dirty streaks on the walls and a curtain that was broken that wouldn’t stay closed so I had to keep fixing it to where no one could see in through the window. The shower/tub was also not cleaned well.At the end of our stay during checkout they tried to charge us for the dents in the walls because the maid said that she cleaned the room and that it wasn’t there before but I had taken pictures to prove that we did not do that to the room. In the end they did not charge us extra.
Comment from Hotel Management
Aug. 26, 2024 by Hotel Manager, Hotel Management
Dear Jennifer,We apologize for the issues you faced during your stay, including the mould, room condition, and check-in difficulties. We appreciate your understanding in resolving the situation and are glad the charge was waived after reviewing your photos. Your feedback is valuable, and we will work on improving our services. We hope to welcome you again soon.Sincerely, Hotel Manager
by A traveller
Posted Aug. 24, 2024 on Expedia
Staff was nice and helpful
Comment from Hotel Management
Aug. 25, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We're glad to hear that our staff made a positive impression. We hope to welcome you back soon!Sincerely, Hotel Manager
by A traveller
Posted Aug. 24, 2024 on Expedia
Staff was amazing
Comment from Hotel Management
Aug. 25, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We're thrilled to hear you had a great experience with our staff. We’ll be sure to share your kind words with them. We hope to welcome you back soon!"Sincerely, Hotel Manager
by A traveller
Posted Aug. 23, 2024 on Expedia
Good could use a little more cleaning but I have bad OCD but super friendly and great customer serivce
Comment from Hotel Management
Aug. 23, 2024 by Hotel Manager, Hotel Management
Dear Melissa,Thank you for your feedback! We’re glad to hear you found our staff super friendly and our customer service great. We appreciate your input regarding the cleaning and understand your concern, especially given your OCD. We’ll work on addressing these details to ensure a more thorough cleaning in the future. Your satisfaction is important to us, and we look forward to improving your experience on your next visit.Sincerely, Hotel Manager
by A traveller
Posted Aug. 22, 2024 on Expedia
Staff was amazing
Comment from Hotel Management
Aug. 23, 2024 by Hotel Manager, Hotel Management
Dear BDE,Thank you for your lovely feedback! It has been a great pleasure having you as our valued guest. We are immensely grateful for your appreciation. We are delighted to read that you enjoyed the friendly service delivery extended to you by the team. We look forward to the pleasure of serving you during future stays with us.Sincerely, Hotel Manager
by A traveller
Posted Aug. 21, 2024 on Expedia
Great
Comment from Hotel Management
Aug. 22, 2024 by Hotel Manager, Hotel Management
Dear Gloria,Thank you for the perfect rating! We're thrilled you had a great stay. We strive to provide exceptional service, and your positive feedback is truly rewarding. We look forward to your next visit.Sincerely, Hotel Manager
