Note fondée sur 649 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,0 Service et personnel
3,0 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 juill. 2019 sur Expedia
raps et serviettes sales. Télévision qui ne marche pas. Moquette tachée. Le personnel de ménage se permettent de manger la nourriture qui était dans ma chambre. Pas de poubelle dans la salle de bain. Le seul point positif : la localisation. L’hôtel m’a prélevé 50$ en plus sur mon compte, je ne comprends pas. J’ai envoyé un mail et appelé mais personne ne répond évidemment.
Commentaires de Gestion de l’hôtel
21 juill. 2019 par Manager, Gestion de l’hôtel
It means so much to have earned your business. We appreciate the feedback regarding our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.
Recommandé
pour Tout le mondepar un voyageur de Quebec,Qc
River-Walk.
Publié le 8 janv. 2015 sur Expedia
Pour : Grande chambre
Contre : Ascenseur
Emplacement : A côté du centre ville
Nous voulions être prest de la River-Walk et c est ce que nous avons obtenue.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Manager, Gestion de l’hôtel
Hello Trini,We are delighted to hear that you had a fantastic experience during your stay at our hotel. We look forward to welcoming you back soon for another exceptional stay!
par un voyageur
Publié le 16 sept. 2024 sur Hotels
When we arrived to check in, the receptionist (who I believe was the owner) was incredibly rude. She didn’t greet us—her first words were simply “ID.” I initially thought she might be having a bad day, but her attitude didn’t improve. She then informed us that we needed to pay $10 per night for parking, which wasn’t clearly disclosed when I booked the room through Hotels.com. The parking fees are only visible on the hotel’s website.
On top of the rude service, we were told that, despite paying for parking, we were still responsible for the safety of our vehicle.
When we finally made it to our room, it was dirty. There were crumbs by the TV, an old chocolate milk and socks left behind by the previous guests, and the sheets had stains. There were spots of what it looks like blood on one corner and yellow stains elsewhere. The room was also missing an iron/ironing board, and there was only one trash bin for the entire room, with none in the bathroom.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Steve, Gestion de l’hôtel
Thank you for bringing this to our attention. We’re really sorry to hear about your experience and understand your frustration. We take full responsibility and are reviewing the issue internally to ensure it doesn’t happen again. Please feel free to contact us at 210-798-1121, ask for Steve. We’ll do everything we can to resolve this for you. We value your feedback and hope you’ll give us another chance in the future.
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Manager, Gestion de l’hôtel
Hello Vincent,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Buena ubicación...cercano a Riverwalk y torre de las Américas.
Hay cucarachas.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Manager, Gestion de l’hôtel
Hello Salvador,We regret to hear about your experience. We recommend reaching out to our management team directly to address this matter further. Your feedback is valuable in ensuring a pleasant stay for all our guests.
par un voyageur
Fine on a budget but could be better
Publié le 1 sept. 2024 sur HotelsOverall, it’s a place to stay. Room and bathroom was clean. Good water pressure and temp.
Room has a large built in window unit that was not on when we entered the room. We checked in at 4:30pm at it was 96 outside, and the room didn’t cool off into the mid 70s until 2 am. Room was finally at a cool temperature in the morning at 11. Room was a good cold temp throughout our second day. First night sleeping was bad but second night was decent.
Only got one key card for a room for 4, so that was annoying to get into the room.
Also there’s a $10 charge per night for covered parking in their small garage.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Manager, Gestion de l’hôtel
Hello Arturo, We appreciate your feedback on your recent stay with us. We are glad to hear that you found the room and bathroom clean with good water pressure and temperature. We apologize for any inconvenience you experienced with the air conditioning, key card access, and parking fees. We will address these concerns with our team to ensure a comfortable stay for all guests.
par un voyageur de Sioux center
Publié le 31 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Manager, Gestion de l’hôtel
Hello Hector,We're thrilled to hear that you had an excellent experience during your stay with us! We hope to welcome you back soon for another fantastic stay.
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Manager, Gestion de l’hôtel
Hello Amber,We are delighted to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please do not hesitate to contact us.
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 août 2024 par Manager, Gestion de l’hôtel
Hello Teresa,We are thrilled to hear you had a fantastic experience at our hotel! We look forward to welcoming you back soon.
