Ratings based on 175 Guest Reviews
Hear it directly from our travellers
3.4 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 1, 2024 on Expedia
Comment from Hotel Management
Sep. 13, 2024 by Lisa, Hotel Management
Hello Albert, Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Lisa
by A traveller
Posted Jul. 25, 2024 on Hotels
Comment from Hotel Management
Aug. 5, 2024 by Joey, Hotel Management
Thank you for your feedback, Ernesto! We have shared the same with our concerned team and necessary steps towards improvement will be taken from our end. Regards, Joey
by A traveller
Posted Jul. 24, 2024 on Expedia
Greatest
Comment from Hotel Management
Jul. 31, 2024 by Barbara, Hotel Management
Thank you for rating us with such awesome words, Alfred! We will strive to keep up with your expectations every time. Regards, Barbara
by A traveller
Posted Jul. 14, 2024 on Expedia
Comment from Hotel Management
Jul. 28, 2024 by Amy, Hotel Management
Apologies for the problems you had faced, Ramiro! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim
by A traveller
Posted Jul. 10, 2024 on Expedia
The towel was yellow and worn out. Looks bad
Comment from Hotel Management
Jul. 15, 2024 by Eva, Hotel Management
Hi, Hong! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Eva
by A traveller
Posted Apr. 15, 2024 on Hotels
Comment from Hotel Management
May 8, 2024 by A, Hotel Management
We appreciate your positive rating, Patricia! We take pride in providing our guests with a great experience. Regards, Tim
by A traveller
Posted Mar. 21, 2024 on Expedia
Nasty
Comment from Hotel Management
May 8, 2024 by Ammy, Hotel Management
Hi, Jose! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Tim.
by A traveller
Posted Mar. 17, 2024 on Hotels
parking is random, limited, sketchy neighborhood area, faces trash area of restaurant in front of location
Comment from Hotel Management
May 8, 2024 by Ammy, Hotel Management
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim
by A traveller
Posted Mar. 16, 2024 on Hotels
by A traveller
Posted Mar. 11, 2024 on Expedia
Here is the positive before the negative. I give 3 out of 5 stars due to:
1. The staff was friendly
2. Was a quick check-in
3. The water was hot
4. The bed & pillows were comfort
5. TV, fridge, microwave worked
6. Ice maker worked.
Negative was the towels had stains on them,we had to ask for clean ones. The shower curtain had stains on them as well. The toilet seat was not secure. Needed fixing. The grounds need cleaning, the doors have pealing paint as well the rest of the building and stairs need paint.
The cost per room was very cheap so I guess you get what you pay for. If your staying a night in San Antonio and on a budget, this place would be fine for you.
Next time for me I will pay more for more cleanliness elsewhere.
Comment from Hotel Management
May 8, 2024 by Ammy, Hotel Management
Hi, Kenneth! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim
