Note fondée sur 2 057 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 avr. 2023 sur Hotels
Super endroit !
Vraiment on oublie la ville au niveau de la rivière.
Endroit à ne pas manquer!!!
Commentaires de Gestion de l’hôtel
24 avr. 2023 par Hotel Management , Gestion de l’hôtel
Thank you for the wonderful review, Gilbert. We are thrilled to hear that you enjoyed your overall stay with us. We look forward to welcoming you back again soon!
par un voyageur
Publié le 25 sept. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2022 par Hotel Management , Gestion de l’hôtel
Thank you for the review! We are delighted that you enjoyed your stay with us! We hope to see you back soon!
par un voyageur
Publié le 1 nov. 2024
Hotel was not worth the price. The beds were terrible and worn out, probably need to be replaced. No soap in room. People were roaming around intoxicated at 1:30 AM creating loud noise. The front desk personnel and valet were very nice. Probably consider another place to stay in 2 weeks when I return to San Antonio.
Commentaires de Gestion de l’hôtel
1 nov. 2024 par Hotel Management, Gestion de l’hôtel
Thank you for sharing your experience. We’re truly sorry to hear that your stay didn’t meet expectations and apologize for the issues you encountered with the room's amenities and comfort. Your feedback about the beds and missing soap is invaluable, as we want each stay to be comfortable and well-prepared. We're also sorry that noise impacted your rest, and we’re exploring ways to improve quiet hours for our guests' comfort. We're glad to hear that our front desk and valet staff made a positive impression, and we’d love the opportunity to provide you with a better experience should you reconsider staying with us. Safe travels, and thank you again for your insights.
par un voyageur
Publié le 16 sept. 2024
Right on the river walk. Easy, quick check-in. Staff was extremely helpful. Room was clean and comfortable.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Angel Weber, Gestion de l’hôtel
Thank you for your kind feedback. We look forward to your next visit!
par un voyageur
Publié le 4 sept. 2024
This Hotel was nice but the Elevator was HORRIBLE!! You spend too much for rooms to have an Elevator that’s SLOW and HOT!! Only 1????? ENGINEERING PROPERTY STOCKHOLDERS NEED to REVISIT this !!! STAFF is SOo KIND!!! ROOMS are SMALL for the MONEY with RIVER VIEW!!!! Overall fun TRIP we would Probably Come Back!!
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Hotel Management, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We’re glad to hear that you found our staff to be kind and had an enjoyable stay overall. However, we sincerely apologize for your experience with the elevators. We want to clarify that our property actually has four guestroom elevators, and we regret that one or more may have caused delays during your visit. We’ll be sure to review this with our engineering team to ensure everything is operating smoothly. We also appreciate your comments about the room size and will take them into consideration as we continually strive to improve our guest experience. We're happy to hear that despite these issues, you still had fun and would consider returning. We look forward to welcoming you back in the future!
par un voyageur
Publié le 21 août 2024
Beautiful
Commentaires de Gestion de l’hôtel
23 août 2024 par Hotel Management, Gestion de l’hôtel
Thank you for the review! We are pleased to hear you had an excellent stay. We look forward to welcoming you back again in the future!
par un voyageur
Publié le 5 août 2024 sur Expedia
shower floods and the construction noise didnt help.
hotel room was dirty so we didn't feel comfortable.
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel Management, Gestion de l’hôtel
We sincerely apologize for the issues you experienced during your stay with us. Your feedback is very important to us. We regret that the construction noise impacted your stay. Please be assured that we are working diligently to complete these improvements as quickly as possible to provide a better experience for our guests. We are also deeply sorry that the cleanliness of your room did not meet our usual standards. We will address this with our housekeeping team to ensure such issues do not occur in the future. Your comfort and satisfaction are our top priorities, and we regret that we fell short during your visit. We hope you will consider giving us another chance to provide you with the quality stay you deserve.
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel Management, Gestion de l’hôtel
Thank you for wonderful review! We look forward to your return!
par un voyageur
Publié le 5 août 2024 sur Expedia
Great stay right on the River Walk. Will stay here again
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel Management, Gestion de l’hôtel
Thank you for the fantastic review! We are pleased to know you enjoyed your stay with us and your time on the River Walk. We look forward to your return!
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel Management, Gestion de l’hôtel
Thank you for the glowing review! We look forward to your return!
