Note fondée sur 851 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 nov. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
27 nov. 2022 par Sonesta ES, Gestion de l’hôtel
Thank you for taking the time to review our property. We are glad you enjoyed your stay with us. Looking forward to your next trip to the San Antonio area!
par un voyageur
Publié le 24 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Front Desk Supervisor, Gestion de l’hôtel
Bruni, We’re delighted you loved your experience at Sonesta ES Suites San Antonio Northwest - Medical Center. It's great to know that everything was fantastic during your stay. We look forward to welcoming you back soon!
par un voyageur
Publié le 23 oct. 2024 sur Expedia
The breakfast was fantastic
Commentaires de Gestion de l’hôtel
24 oct. 2024 par -Front Desk Supervisor, Gestion de l’hôtel
We are thrilled to hear about your stay with us. Thank you for taking the time to review our property. Looking forward for your next visit!
par un voyageur de Des Plaines
Publié le 22 oct. 2024 sur Expedia
the property was clean, but they have the weirdest bathrooms that are very poorly designed. Very uncomfortable and unsanitary. Just because of that I will not stay at that property again.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Front desk supervisor, Gestion de l’hôtel
We apologize that our service did not satisfy your expectations. Thank you for bringing this to our attention, we will strive to do better.
par un voyageur de San Benito
Publié le 22 oct. 2024 sur Expedia
Only thing paying for parking per night what I didn’t like
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Front desk supervisor, Gestion de l’hôtel
Hi Marilla, Thank you so much for your perfect rating! Regarding the parking fee, we will take your feedback into consideration. We're looking forward to welcoming you back.
par un voyageur
Publié le 22 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 oct. 2024 par General Manager, Gestion de l’hôtel
Hello Christopher,We appreciate the perfect rating! Thank you for being our valued guest. Please don't hesitate to count on us again for another comfortable stay the next time you're in the city! Sincerely,Kurt ThomasGeneral Manager
par un voyageur
Publié le 22 oct. 2024 sur Hotels
Sheets and blankets in both beds were dirty. One was ripped and had a questionable stain on it.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par General Manager, Gestion de l’hôtel
Hello Cessnee,We appreciate you bringing this matter to our attention. Cleanliness is a top concern for our team, and we are very sorry to hear that we did not meet that expectation this time. We will forward this feedback to the appropriate department to ensure it is properly resolved. We hope that you will consider joining us for a more enjoyable stay soon.Sincerely,Kurt ThomasGeneral Manager
par un voyageur
One wish
Publié le 21 oct. 2024 sur HotelsI judt wish check in and checkout times were switched
Commentaires de Gestion de l’hôtel
22 oct. 2024 par General Manager, Gestion de l’hôtel
Hello Tara,Thank you for choosing to stay with us. Your comment about check-in and check-out times is appreciated and will be used as we continually improve upon our guests' experience. If your travels bring you back this way, know that we would be very grateful for the opportunity to serve you again.Sincerely,Kurt ThomasGeneral Manager
par un voyageur
Publié le 21 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Kurt T, Gestion de l’hôtel
Thank you for staying
par un voyageur
Publié le 21 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 oct. 2024 par General Manager, Gestion de l’hôtel
Hello Jaime,Your high rating is appreciated, and we loved having you as our guest. If your travels bring you back this way, we hope we'll be your first stop!Sincerely,Kurt ThomasGeneral Manager
