Note fondée sur 952 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Olga
Très bien
Publié le 9 janv. 2017 sur Hotelschambres avec un petit salon, et une cuisine assez confortables. Petit déjeuner copieux avec beaucoup de choix. Le soir en semaine repas léger proposé gratuitement. Personnel sympathique
par un voyageur
Publié le 4 nov. 2024
We’ve stayed in this line of hotels all over the world, but this location was a huge disappointment. From the start, we were switched between three rooms: the first had no working outlets, the second had an unbearable odor, and the third developed a leaking toilet. We eventually gave up on informing management, as no issues were being resolved.
The entire facility was poorly maintained. The carpets throughout the hotel smelled awful, though thankfully a carpet cleaner arrived to address the hallway. The hotel was visibly neglected, with spider webs and dirt around every corner—definitely not up to the standards we’ve come to expect from this chain.
We also encountered issues with our room keys, which inexplicably reset every day, forcing us to get new ones constantly. The laundry room was in desperate need of cleaning; my mom and I ended up using our own towel and detergent to scrub down the washers and dryers ourselves, and it was shocking how much dirt we found. After we finished, it was obvious that we had done a far better job than the staff.
It’s clear that the employees here only put in half the effort, showing little care for the property. They could all learn a thing or two from the excellent service and upkeep at the Staybridge in Chihuahua, which puts this location to shame. Sadly, this experience has left us questioning whether this hotel chain can be trusted for consistent quality.
Commentaires de Gestion de l’hôtel
4 nov. 2024 par Robert L, Gestion de l’hôtel
Dear BRISA L,Thank you for taking the time to leave us your feedback. I apologize that your stay did not meet your expectations. I must say I am a little taken back on your comments as this is not the typical experience our guest encounters. I will be sharing your comments with the team and implement actions to remedy the challenges you encountered. We do hope that you will give another change to show you this was not the normal. We look forward to serving you again in the near future.Sincerely,Robert L
par un voyageur
Publié le 26 oct. 2024
Commentaires de Gestion de l’hôtel
28 oct. 2024 par Robert L, Gestion de l’hôtel
Dear BRISA L,Thank you for taking the time to give us feedback. I apologize that we did meet you expectations. We have taken your feedback and have made the appropriate corrections so this may be corrected. We hope you think of us again so that we can show you this was a one off event, Sincerely, Robert L
par un voyageur
Publié le 24 août 2024 sur Expedia
Excelent!!
Commentaires de Gestion de l’hôtel
27 août 2024 par Robert, Gestion de l’hôtel
Hello Marcela,Thank you for your 5 out of 5 review! We look forward to serving you again When you are in San Antonio again.!
par un voyageur
Publié le 24 août 2024 sur Hotels
El hotel está perfecto pero me ofrecieron guardarme una maleta mientras yo iba a otra ciudad y lamentablemente me robaron varias cosas, entre ellos unos tennis veja, un thermo stanley entre otras cosas. Es lamentable que un hotel tan bueno tenga personas capaces de robar al cliente.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Robert, Gestion de l’hôtel
Hello Rosario,Thank you for your review. I will share this with the team as well as with your concerns. We do hope you will keep us in mind the next time you are in Town
par un voyageur
excelente opción para familias, amplio, remodelado
Publié le 20 août 2024 sur HotelsExcelente opción para familias, son suites amplias, remodeladas, cómodas, tienen cocina, refri, hay hielo en el congelador, las camas deliciosas, dos TV, sofá cama...
El personal es super amable, el desayuno super! tienen café y té en el lobby todo el día, libre para servirte lo que quieras. regresariamos felices.
El único pero, es el servicio de limpieza, lo hacen una vez a la semana a menos de que lo pidas más días, así lo hice y aún así fue un rollo estar pidiendo que limpiaran el cuarto, las camareras olvidaban poner jabon para trastes, jabon para manos, o vaciar algunos botes de basura, los días extras que fueron fue practicamente a tender las camas y un poquito asi lo que se viera porque el baño estaba ya muy sucio, el piso, las paredes... tuve que comprar unas toallitas clorox para limpiar yo...
En general es excelente opción, parking gratis, desayuno incluido y rico, te puedes servir y llevartelo a tu cuarto si quieres, café 24/7 gratis, amplio, super comodo. excelente atención en recepción, sobre todo de Daniela, super linda.
Commentaires de Gestion de l’hôtel
27 août 2024 par Robert, Gestion de l’hôtel
Hello Dorotean,Thank you for your 10 out of 10 review. I will be sure to share your comments with the whole team. Wea re lucky to have Daniela on our team and I will be sure to share your comments. We look forward to having the opportunity to serve you again when you are in San Antonio .
par un voyageur
Publié le 19 août 2024 sur Expedia
Excelente ubicación y amplios espacios
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Robert, Gestion de l’hôtel
Hello Brenda,Thank you for the 5 out of 5 review!.I wil share with the whole team. We look forward to serving you again in the near future
par un voyageur
Publié le 15 août 2024 sur Hotels
El hotel está bien nada más el baño estaba muy sucio y l puerta de la regadera estaba mal
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Robert, Gestion de l’hôtel
Hello Fernando,Thank you for taking the time to share your feed back. I have shared this with the team to correct your concerns.
par un voyageur
Publié le 12 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Robert, Gestion de l’hôtel
Hello Monique,Thank you for giving us your feedback. I will be sure to share this with the team to address your concerns.
par un voyageur de Torreon
Publié le 6 août 2024 sur Expedia
Very dirty property. No towels in pool area. Dirty elevators. Nasty breakfast. Avoid at all cost! Property needs to be demolished!
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Robert, Gestion de l’hôtel
Hello Roberto,Thanking you for taking the time to give us your feedback. I will be sure to share this with the whole team to address your concerns.
