Note fondée sur 553 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Uvalde
Publié le 3 oct. 2024 sur Expedia
Although supposedly a no smoking room, it smelled heavily to cigar. Stinky strong.
Toilet had abundant skid marks, cleaning crew did not care about them...
Some shady people walking around property at night.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Cesar, we sincerely apologize for the unpleasant experience during your stay, especially with the smell in your room and the cleanliness concerns. We pride ourselves on maintaining high standards, so this falls short of what we aim to provide. Rest assured, we will address these issues with our cleaning team and management to ensure this doesn't happen again. Additionally, we take guest safety very seriously and will look into the security concerns you mentioned. Thank you for bringing these matters to our attention, and we hope to have the chance to improve your experience in the future.Best Regards,Customer Care Team
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Nancy,Thank you for positively rating your stay!!Maz K.#Team6
par un voyageur
Unwelcomed guests in room
Publié le 25 sept. 2024 sur HotelsRoom was infested with roaches! The room had a bad odor. My wife was awoken by roaches in her bed. I also found a cricket and a praying mantis in the room. What a terrible night! DO NOT STAY AT THIS MOTEL!
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Nancy Y., Gestion de l’hôtel
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Bathtub was moldy. The tv screen was broken. The beds were comfortable, but the room didn’t feel very clean.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Mirka, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Natalie #Team6
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Roaches coved the room and prostitution was all around building.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Cassi, we are truly sorry to hear about your experience and the cleanliness issues you encountered during your stay. This does not reflect our standards, and we take such matters very seriously. We will investigate the situation immediately and work to improve our facilities and service. Your feedback is crucial, and we appreciate you bringing this to our attention. We hope you’ll consider giving us another chance in the future.Best Regards,Customer Care Team
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Front lobby staff was really friendly and assisted me, room was clean
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Luisa, We’re so grateful to you for sharing your comment with us. We’re so glad you had a great stay, and we appreciate your kind words regarding the excellent service provided by our staff. We hope to have the pleasure of welcoming you back soon for another enjoyable experience. Safe Travels! Natalie #Team6
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Habían demasiadas cucarachas
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Nancy, we're truly sorry to hear about your experience with cockroaches. This is certainly not the standard we aim for, and we will address this issue immediately with our pest control team to ensure it is resolved. Your feedback is invaluable in helping us improve our services, and we appreciate you bringing this to our attention.Best Regards,Customer Care Team
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
par un voyageur
Publié le 5 sept. 2024 sur Hotels
No toilet paper or napkins in the room.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Araceli, thank you for your feedback. We're sorry to hear that you encountered this issue during your stay. We strive to ensure that all our rooms are fully stocked with essential items. We will address this with our housekeeping team to prevent similar occurrences in the future. If you need any assistance or additional supplies during your stay, please don't hesitate to contact the front desk. We appreciate your understanding and hope to have the opportunity to serve you better next time.Best Regards,Customer Care Team
par un voyageur
Publié le 4 sept. 2024 sur Expedia
It was okay but the room my brother got had a roach infestation they was literally having a whole meeting in the table.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Mariela, thank you for bringing this to our attention. We sincerely apologize for the inconvenience you and your brother experienced. This does not reflect our usual standards, and we will address the issue immediately to ensure it doesn't happen again. Your feedback is crucial in helping us improve, and we appreciate your patience as we work to rectify this situation. If there's anything else we can do for you or if you have further concerns, please let us know.Best Regards,Customer Care Team
