Note fondée sur 816 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,6 Service et personnel
3,8 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Room dirty and dangerous
Publié le 8 nov. 2023 sur HotelsThe room was dirty, we found a cockroach in the room, towels were stained. Electricity was dangerous (see photos).
Commentaires de Gestion de l’hôtel
9 nov. 2023 par Manager, Gestion de l’hôtel
Hello Gaëlle, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
par un voyageur
Publié le 17 oct. 2023 sur Expedia
Dirty and bugs
Commentaires de Gestion de l’hôtel
19 oct. 2023 par Manager, Gestion de l’hôtel
Hello Julien ,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
par un voyageur
Publié le 25 juin 2018 sur Hotels
Commentaires de Gestion de l’hôtel
26 juin 2018 par Guest Relations Manager, Gestion de l’hôtel
Hi Francois,
I am so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We hope to impress you again during your next visit and we thank you for sharing your experience.
par un voyageur
N’hésitez pas, il est très bien
Publié le 23 mai 2018 sur HotelsHôtel proche du centre ville.
Très propre et bon accueil.
Commentaires de Gestion de l’hôtel
28 mai 2018 par Guest Relations Manager, Gestion de l’hôtel
Dear Marcelle,
Thank you for your kind remarks. It is wonderful to hear that we succeeded in providing you comfortable hotel experience. It would be wonderful to see you again.
par un voyageur de Roselle Park
Publié le 5 oct. 2024 sur Expedia
I checked in, went into my room, went to the bathroom and saw the dirtiest tub and toilet I’ve ever seen in my life!
At night the property wasn’t well lit, it was dark and dreary and didn’t feel safe
On the first level stair case was people clothing hanging on the railing like people live there as permanent residents
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Manager, Gestion de l’hôtel
Hello William, We appreciate you sharing your feedback with us. We take cleanliness and safety very seriously at our property and will address your concerns with our team. We aim to provide a comfortable and secure environment for all our guests to enjoy their stay. We apologize for any inconvenience this may have caused.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Manager, Gestion de l’hôtel
Hello Glenn,We're delighted to hear you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience.
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Disgusting, just dont book it. We had roaches in our room which was bad enough but i get that you sometimes get them. What really did it was waking up in the morning covered in bites and itching like mad. Left immediately getting a refund for the remainder of our planned stay, but no apology after telling them how disgusing it was and that i was covered in bites and no compensation. Lost the last full day of our holiday because of this
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Manager, Gestion de l’hôtel
Hello Shelley, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
par un voyageur
TERRIBLE
Publié le 25 sept. 2024 sur HotelsTerrible experience. The guests next door were drinking, getting stupid, and blasting music on the sidewalk from 7pm till midnight. I felt like I was at a night club, instead of in my hotel room trying to get sleep. Not a family or comfortable environment at all.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Manager, Gestion de l’hôtel
Dear Guest, We are sorry to hear about your experience. Our team strives to ensure all guests have a peaceful stay. Any disturbances should be reported promptly to our staff for immediate assistance. We encourage guests to reach out to management with any concerns during their stay.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Hello Daniel,We appreciate your feedback and apologize for any inconvenience you encountered during your stay. Your comments will be shared with our team for further improvement. We value your insights and hope to welcome you back in the future for an enhanced experience.
par un voyageur de McAllen
Publié le 22 sept. 2024 sur Expedia
Not well maintained
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Manager, Gestion de l’hôtel
Hello Jose, We appreciate your feedback and regret to hear about your experience. Our team always strives to uphold high standards of maintenance throughout the property to ensure a comfortable stay for all guests. Your comments will be forwarded to the relevant departments for further review and improvement. Thank you for bringing this to our attention.
