Note fondée sur 915 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,4 Service et personnel
3,3 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi roberto! We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Gracia! I hope that you had an amazing stay and everything worked well to your convenience. If you have any feedback or suggestion that can help us improve on our services, please do not hesitate to let us know.
par un voyageur
Publié le 3 août 2024 sur Hotels
No es un hotel limpio, cuando llegamos aún había cabello en la regadera y las sábanas sucias
Commentaires de Gestion de l’hôtel
3 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hola Mariela Estefany! Lamento que hayas tenido una experiencia insatisfactoria con la limpieza de tu habitación. La limpieza y el confort de nuestros huéspedes son nuestras prioridades, y claramente no cumplimos con nuestros estándares en esta ocasión.Agradecemos que hayas señalado estos problemas, y tomaremos medidas para mejorar nuestros procedimientos de limpieza. Te invito a contactarnos directamente para que podamos abordar esta situación de manera más detallada. Gracias por tu comprensión y por darnos la oportunidad de mejorar.
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Brady! We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Joshua! On behalf of our entire team, I would like to apologize if we have failed in exceeding your expectations. Your satisfaction is important to us and we would like to know what went wrong. That would allow us to implement improvements to ensure we offer a better experience for guests in the future.
par un voyageur
Great
Publié le 28 juill. 2024 sur HotelsIt was really good and I had no problem with housekeeping with the office people. They were all very nice. I stayed in a very nice room and I was very pleased here and I wouldn’t mind staying here another time again.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Brady! Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience and enjoyed your stay. It's great to know that our housekeeping and office staff met your expectations and that you found the room to be very nice. We look forward to welcoming you back in the future and ensuring another excellent stay. Thank you for choosing us!
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Good people
Commentaires de Gestion de l’hôtel
26 juill. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Isaiah! Thank you for your positive feedback. We’re glad to hear that you had a good experience with our team. We appreciate your rating and look forward to welcoming you back.
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Carmen! We greatly appreciate your 5/5 rating! It was a pleasure having you as a guest, and we look forward to more opportunities to provide you with a great stay.
par un voyageur
Good stay
Publié le 21 juill. 2024 sur HotelsIt was super clean and comfortable. But whoever cleaned it didnt look at the toilet. There was poop splatter all over the base which grossed me out. Still a solid stay though.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Gabrielle! Thank you for your feedback. We are glad to hear that you found the room clean and comfortable overall. However, we sincerely apologize for the cleanliness issue you encountered with the toilet. This is not reflective of our usual standards, and we will address this with our housekeeping team to ensure it does not happen again. We appreciate your understanding and hope to provide a better experience on your next visit.
par un voyageur
DO NOT STAY HERE!
Publié le 20 juill. 2024 sur HotelsEverything had holes in it. The sheets, the pillow cases, the shower curtain. The tub is literally coming apart. The pillows are non existent your head goes all the way through it. Probly a great place for drug dealers and people who brush their teeth with cow poo.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Bradley! We apologize for the issues you encountered during your stay. It is clear that the condition of the room was far below our standards, and we deeply regret that you experienced such discomfort. The problems with the bedding, shower, and pillows are unacceptable and will be addressed immediately with our maintenance team.Your feedback is essential for us to improve our facilities and services. We are committed to ensuring a better experience for all our guests and appreciate you bringing these concerns to our attention. Thank you for sharing your experience.
