Note fondée sur 925 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,5 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 oct. 2024
NA
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Manager, Gestion de l’hôtel
Hello Charles, We're sorry to hear that your experience fell short of expectations. Guest feedback is important; we'll share your comments with the team for review. Hopefully, your next stay will be more enjoyable.
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager, Gestion de l’hôtel
Hello Samuel,We're delighted that you enjoyed your stay with us! We look forward to welcoming you back soon for another wonderful experience at our hotel.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
It was super HOT on the hallways , the A/C on the room take like 3 hours to work properly it was super hot , atm isn’t working , card machine isn’t working , only cash .
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Hello Amanda,We apologize for any inconvenience you experienced during your stay. Our team is aware of the issues you mentioned and is working to address them promptly. Your feedback is valuable to us and helps us improve our services for future guests.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Teléfono no funcionaba
Dejaron una toalla sucia el personal de housekeeping
Muchas cucarachas en la bañera y lavamanos
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Manager, Gestion de l’hôtel
Hello Jaime, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Manager, Gestion de l’hôtel
Hello Daniel,We are happy to hear you had a great stay with us! If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back soon!
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Worse hotel in San Antonio
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Manager, Gestion de l’hôtel
Hello Antonio,We apologize if our hotel did not meet your expectations during your stay in San Antonio. Your feedback is valuable to us, and we will use it to improve our services. If you have any further concerns, please feel free to reach out to our management team directly. Thank you for bringing this to our attention.
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Our stay was not great what hotel with 2 floors does not have an elevator 😐. I was so noisy, kids crying at 3am everytime we moved in our bed it popped loud like metal bending. Oh and when got to the hotel we saw a guy and a girl grinding on each other outside the pool. I could not tell if they where a couple or she was a hooker. 😡 we stayed due to a crying tired toddler and even he couldnt sleep. Oh breakfast was none existent it was 8 am and only cereal and oatmeal was available with no milk. Never again don't waist your money.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Manager, Gestion de l’hôtel
Dear Guest, We apologize for any inconvenience you experienced during your stay. Please note that our hotel does not have an elevator as it is a design choice for a more intimate atmosphere. We regret the disturbances caused by other guests, and we encourage guests to report any noise disturbances to our staff promptly. Your feedback regarding breakfast options will be shared with our team for review and improvement. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
par un voyageur
Publié le 30 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Manager, Gestion de l’hôtel
Hello Heather,We are delighted to hear that you had a wonderful stay with us! We hope to welcome you back soon for another exceptional experience.
par un voyageur
Publié le 29 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2024 par Manager, Gestion de l’hôtel
Hello Avery,We're sorry to hear about your experience. Please feel free to reach out to us with any feedback from your stay so we can address any concerns.
par un voyageur
Publié le 27 août 2024 sur Expedia
Pretty simple. I had an issue and it got taken care.
Commentaires de Gestion de l’hôtel
29 août 2024 par Manager, Gestion de l’hôtel
Hello Ed,We're glad to hear that the issue you experienced during your stay was resolved to your satisfaction. Your feedback is important to us as we strive to continuously improve our guest experiences. Thank you for bringing this to our attention.
