Note fondée sur 912 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 juin 2024 sur Expedia
Hébergement réservé avec piscine alors que la piscine était en travaux sur une longue période dans une ville très chaude!!! non signalé à la réservation.critère de choix de l'hôtel très déçues!!!!!
Commentaires de Gestion de l’hôtel
9 juin 2024 par FOM, Gestion de l’hôtel
Thank you for your review!
par un voyageur
Publié le 25 déc. 2024
We stayed for several nights at the hotel and used the valet services. At the end of November, we received a letter from the Parking Revenue Recovery Services with whom the hotel contracted with for a bill of $82 of unpaid parking with notice that it will be sent to collection at the beginning of December. I immediately contacted the hotel on 11/24, spoke to a staff whom immediately responded that he does not understand why this parking garage cannot understand the contract with the hotel which implies this is not an uncommon occurrence. He asked me to forward an image of the letter that I received and that it will be addressed by the valet manager. I called again on 11/29 to follow up and once again was reassured that the matter will be taken care of. Since our stay was a good one and for such a reputable hotel, I had no reason to doubt. Several weeks later, I received a letter from a law firm informing us that our bill was sent to collections. As of the time of writing this, I still have not been able to talk to anyone at the hotel beyond front desk staff to address this matter. This is upsetting and extremely unprofessional and unacceptable for such a hotel and for one that is attached to the Hilton name. I will definitely think twice before staying here again!
par un voyageur
Mixed feelings
Publié le 21 oct. 2024 sur HotelsThe property is beautiful and we loved the historical qualities. Howver, Not only did the valet service not offer to assist with my family's luggage, we found a fake fingernail in the middle of our floor and a dried up contact on the nightstand. Then the lovely modern walk-in shower ran water into the middle of the bathroom floor getting everything wet.
Commentaires de Gestion de l’hôtel
30 oct. 2024 par FOM, Gestion de l’hôtel
We appreciate you taking the time to share your feedback about your recent stay. We're sorry to hear that your experience didn't meet your expectations.We take guest feedback very seriously and use it to improve our services. We will certainly address the issues you've raised regarding the valet service, and room cleanliness.We thank you for staying with us and hope we can provide you with a 10/10 stay in the future!
par un voyageur de Schertz
Publié le 20 oct. 2024 sur Expedia
I love this hotel. The architecture, the history, the location….I would stay here 1,000 times over. If you don’t wanna pay for valet (you can leave and come bac), there is a public parking lot right beside the hotel. It’s a little pricey too $48 a day.
Commentaires de Gestion de l’hôtel
30 oct. 2024 par FOM, Gestion de l’hôtel
We are so glad to hear you love our hotel Lisa! We can't wait to see you again soon!
par un voyageur
Publié le 20 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 oct. 2024 par FOM, Gestion de l’hôtel
Thank you for your 10/10 rating! We truly appreciate it!
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Emily Morgan General Manager, Gestion de l’hôtel
Thank you Orlando. Look forward to seeing you again soon.
par un voyageur de DEL RIO
Publié le 12 oct. 2024
Unique? Next to the Alamo and close to Riverwalk. Also haunted.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Emily Morgan General Manager, Gestion de l’hôtel
Thank you Linda. We appreciate the review. Please come back and see us again soon.
par un voyageur de Redmond
Publié le 11 oct. 2024 sur Expedia
Lovely old hotel. Room was dusty though
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Emily Morgan General Manager, Gestion de l’hôtel
Thank you for your review Danielle. We appreciate your review and we will let housekeeping know and will make immediate improvements. We hope to have you back as a guest again soon.
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par FOM, Gestion de l’hôtel
Thank you for your 10/10 review!
par un voyageur
Publié le 23 sept. 2024
Easy, nice, but not fussy
Commentaires de Gestion de l’hôtel
28 sept. 2024 par FOM, Gestion de l’hôtel
Thank you for your 5-star review Logan!
