Note fondée sur 923 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 janv. 2024 sur Expedia
Realy noisy
55$ for daily parking!!!!
Commentaires de Gestion de l’hôtel
18 janv. 2024 par Ruby Sison, Gestion de l’hôtel
Thank you staying with us. We will share your feedback with the appropriate leadership team.
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Excellent
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Ruby Sison, Gestion de l’hôtel
Hello Jesus,Thank you for staying with us and we appreciate your feedback.
par un voyageur
Publié le 18 oct. 2024 sur Expedia
By the Riverwalk
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Ruby Sison, Gestion de l’hôtel
Hello Melissa,Thank you for staying with us and we appreciate your feedback.
par un voyageur
Publié le 18 oct. 2024 sur Expedia
The room was nice, comfortable and clean but the staff outside was rude and not helpful.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Ruby Sison, Gestion de l’hôtel
Hello Paige,Thank you for staying with us and we appreciate your feedback.
par un voyageur de Rosemount
Publié le 14 oct. 2024 sur Expedia
A little tired. On Riverwalk but too far down. Expensive valet and no good alternatives. Tv did not. Took a full day to move us. Asked to have room. Did not happen promptly. Restaurant menu was not Ppealing.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Ruby Sison, Gestion de l’hôtel
Hello Roger, Thank you for staying with us. Please accept my sincerest apologies that we did not meet your expectations during your stay. We hope you will give us another chance to stay with us in the future, so we have an opportunity to change your stay experience to a memorable one.
par un voyageur de Lemont
Publié le 14 oct. 2024 sur Expedia
Nice location off the Riverwalk. Not enough breakfast options in the area. Service was slow in the restaurant connected to the hotel. I did not like the handicap bathroom. No tub. The shower water got all over the floor. Made it slippery. I had to wipe it up with a towel after every shower. We are not handicapped so I don't know why they gave us that room? Overall it is an okay hotel. Charges for WiFi and Parking were high.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Ruby Sison, Gestion de l’hôtel
Hello Alice, Thank you for staying with us and we appreciate your feedback. Please accept my sincerest apologies for the slow restaurant service and the shower spewing on the floor. I will be sure to share with the appropriate leadership team so they can work on resolving the issues internally.
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Like many others have said, the property could use a little refresh. It probably used to be a luxury hotel, but now it's a good hotel with luxury prices. My sister was checked into a room that hadn't yet been cleaned - and we checked in hours past check in time. The street facing rooms are very loud at night from the weekend night cruising on the nearby streets. The hotel was convenient to food and attractions, so that was nice. Every time I took a shower the water pipes rattled. The pool is small and ran out of towels that were never refreshed. All the staff was very nice but the hotel is dated and could be run a little better. I don't think I'd stay here again.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Ruby Sison, Gestion de l’hôtel
Hello Aimee, Thank you for staying with us .Please accept my sincerest apologies that we failed to meet your expectations during your stay. I will be sure to share your feedback with the appropriate leadership team so we can work on resolving the issues.
par un voyageur
Publié le 14 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Ruby Sison, Gestion de l’hôtel
Hello Gary,Thank you for staying with us and we appreciate your feedback.
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Pillows were terrible, old and bumpy. Facilities are old and worn.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Ruby Sison, Gestion de l’hôtel
Hello Alejandro,Thank you for staying with us and we appreciate your feedback.Please accept my sincerest apologies that we did not meet your expectations during your stay.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Ruby Sison, Gestion de l’hôtel
Thank you for staying with us and we appreciate your feedback.
