Note fondée sur 264 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,4 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 oct. 2024 par GM, Gestion de l’hôtel
Dear Terry,Thank you for taking the time to rate your stay at Tru by Hilton San Antonio North. We're thrilled to see you've given us a perfect 10-star rating! Your feedback, even without words, speaks volumes about your experience with us and we are deeply honored. We hope you will return on your next visit to San Antonio, we would love the opportunity to provide another top-notch experience!Warm Regards,General ManagerTru by Hilton San Antonio North
par un voyageur
Publié le 20 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 oct. 2024 par GM, Gestion de l’hôtel
Dear Guest,Thank you so much for taking the time to rate your stay at Tru by Hilton San Antonio North. We are absolutely thrilled to see your 10-star rating! It is always heartening to know that our guests enjoyed their stay with us and your rating is a testament to the hard work our team puts in every day. We sincerely hope to have the pleasure of welcoming you back again in the future, and we promise to deliver an even more enjoyable stay. Warm Regards,General ManagerTru by Hilton San Antonio North
par un voyageur
Our stay at TRU, San Antonio
Publié le 17 oct. 2024 sur Hotels Our stay was okay but not anything comfortable. The mattress over used with the springs hunting, almost spearing out. The bed sags at the middle. I expected a better mattress.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par GM, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your valuable feedback about your recent stay at Tru by Hilton San Antonio North. We are deeply sorry to hear that your experience did not meet your expectations, particularly with regards to the comfort of our mattresses. We strive to provide the highest quality of comfort and service to our guests and we apologize if we fell short on this occasion. We truly appreciate your comments as they assist us in identifying areas where we can improve. Please be assured that we have taken note of your concerns and will work diligently to ensure that they are addressed. We hope to have the opportunity to welcome you back in the future, so we can provide the exceptional stay that you deserve. Warm Regards,General ManagerTru by Hilton San Antonio North
par un voyageur de Ingleside
Publié le 16 oct. 2024 sur Expedia
Clean, great beds, great hot breakfast buffet free parking, excellent service. Downside: there is a sewer smell in the area and in the rooms which I believe is their water. Also, the squeeze bottles in the bathroom for soap/ shampoodispensers difficult to squeeze . Better if the containers were pumps .i would definitely stay there again.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par GM, Gestion de l’hôtel
Dear Elizabeth,Thank you for choosing Tru by Hilton San Antonio North and for taking the time to provide us with your valuable feedback. We are thrilled to hear that you enjoyed our clean rooms, comfortable beds, hot breakfast buffet, and excellent service. Your satisfaction is of utmost importance to us and your feedback helps us improve our services.We sincerely apologize for the inconvenience caused by the sewer smell and the difficulty you faced with our soap dispensers. We truly appreciate your constructive feedback and will definitely take it into consideration. Rest assured that we are continuously working on improving our facilities and services to ensure a more comfortable stay for our guests. We are glad to hear that you would stay with us again and we look forward to welcoming you back on your next visit to San Antonio.Warm Regards,General ManagerTru by Hilton San Antonio North
par un voyageur
Publié le 15 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 oct. 2024 par GM, Gestion de l’hôtel
Dear Marco,Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience at Tru by Hilton San Antonio North did not meet your expectations. We pride ourselves on providing our guests with a memorable and enjoyable stay, and it seems we fell short during your visit.Please rest assured that we take all reviews seriously and strive to continuously improve our service and accommodations. Your feedback provides us with valuable insights that will be shared with our team for consideration and action. We hope to have the opportunity to welcome you back in the future, where we will strive to make your next stay with us nothing short of excellent.Warm Regards,General ManagerTru by Hilton San Antonio North
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 oct. 2024 par GM, Gestion de l’hôtel
Dear Anna,Thank you for taking the time to share your experience at Tru by Hilton San Antonio North. We are delighted to hear that you enjoyed your stay and awarded us a 4-star rating. Your satisfaction is very important to us, and we strive to provide our guests with a fully enjoyable stay.We are always looking for ways to improve and make our guests' experiences even better. If there is anything specific you believe we could improve upon, we would greatly appreciate your feedback. Once again, thank you for choosing Tru by Hilton San Antonio North. We look forward to welcoming you back in the future.Warm Regards,General ManagerTru by Hilton San Antonio North
par un voyageur
Wedding stay
Publié le 13 oct. 2024 sur HotelsStay was great. One exception was the cigarette smoke smell in the room.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par GM, Gestion de l’hôtel
Dear Randall,Thank you for taking the time to share your experience at Tru by Hilton San Antonio North and rating us with a perfect 10-star review. We're thrilled to hear that your stay during the wedding was great, and we hope the event was as memorable as you wished it to be.However, we sincerely apologize for the inconvenience caused due to the smell of cigarette smoke in your room. Our team is committed to providing a clean and fresh environment for our guests, and we regret that we fell short of your expectations in this aspect. We appreciate your feedback and will certainly address this issue with our housekeeping team to ensure better care in the future. Once again, thank you for your valuable feedback, and we hope to have the opportunity to serve you better in the future.Warm Regards,General ManagerTru by Hilton San Antonio North
par un voyageur
Publié le 10 oct. 2024 sur Hotels
Quick trip. Stay was pleasant and check in was easy.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par GM, Gestion de l’hôtel
Dear Claudia,Thank you for your glowing 10-star review! We're delighted to hear that your stay at Tru by Hilton San Antonio North was pleasant, and that our check-in process was smooth and easy. Our team always strives to provide a hassle-free experience for our guests, and it's wonderful to know we hit the mark with you.We hope your quick trip was filled with memorable moments. We thank you again for choosing us and for taking the time to share your positive experience. Your lovely words truly mean a lot to our team. We look forward to welcoming you back for another pleasant stay the next time your travels bring you to San Antonio.Warm Regards,General ManagerTru by Hilton San Antonio North
par un voyageur
Publié le 10 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 oct. 2024 par GM, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your experience with us at Tru by Hilton San Antonio North. We're pleased to hear you enjoyed your stay and thank you for your 8-star rating. Your feedback is important to us as we strive to continuously improve our services to meet and exceed your expectations.We hope that your overall experience was positive and that we have the opportunity to welcome you back in the future. Your satisfaction is our top priority and we aim to make your stay as comfortable and enjoyable as possible. We look forward to serving you again on your next visit to San Antonio.Warm Regards,General ManagerTru by Hilton San Antonio North
par un voyageur
Publié le 8 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2024 par GM, Gestion de l’hôtel
Dear Antonio,Thank you so much for your glowing 10-star review! We are thrilled to hear that you had such a wonderful stay with us at Tru by Hilton San Antonio North. Our team strives to provide a unique and refreshing experience for each of our valued guests, and we're delighted to know that we succeeded on this occasion.We hope your time in San Antonio was memorable and that you were able to take advantage of all the city has to offer. Your positive feedback truly makes our efforts worthwhile. We look forward to welcoming you back the next time you visit San Antonio. Warm Regards,General ManagerTru by Hilton San Antonio North
