4/10 Poor
Shahin
Travelled with family
24 Dec 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing Experience at a "5-Star" Hotel
I recently stayed at this hotel with my family, and I must say, it was far from the luxury experience we were promised with our full board package. The first thing we noticed was the uncomfortable bed, which made it nearly impossible to get a good night's sleep. The room itself was outdated and in desperate need of maintenance, which gave it a neglected feel.
Cleanliness was another major concern. It seemed like the housekeeping staff were not doing their job properly, as we found dirt and dust in various corners of our room. To make matters worse, there were not enough towels provided, and we had to ask multiple times for additional ones. Also very cold room over night with no heating at all in whole hotel.
The food was a significant disappointment as well. The variety was limited, and the quality was poor, leaving us longing for decent meals. We felt like we were receiving minimum service throughout our stay, and it certainly did not live up to the standards of a 5-star hotel.
To top it all off, the swimming pool was freezing cold. Despite the hotel claiming the temperature was 23 degrees, it felt closer to 15 degrees, making it impossible to enjoy a swim.
Overall, our experience was far from what we expected from a hotel of this caliber. I cannot recommend this place if you are looking for a true 5-star experience. Save your money and look elsewhere!
Shahin
Stayed 7 nights in Dec 2024
